Having trouble activating subscription
You need to give more information than just “trouble” before anyone can help.
Just what kind of “trouble” are you having? (eg. Can’t download, can’t install, can’t activate, soemthing else?)
You say “upgraded”, did you have a subscription before?
What kind of subscription have you now purchased, Professional, Professional Plus, or Premium?
If this is a new purchase then have you got the purchase confirmation email with a new licence key
Thank you for your response, help no longer needed as chat and remote desktop could not help me I cancelled an requested a refund.