'Acronis' selection not appear in XP

CCleaner for Windows CCleaner Windows Bug Reporting
1

'Acronis True Image' selection does not appear in Applications->Utilities when you are running Windows XP.

It works in W2K and Windows 7.

Any ideas?

Thnaks

Michel

2

the following are what ccleaner currently looks for in the registry to identify that Acronis exists of the PC

Detect=HKCU\Software\Acronis\TrueImage
Detect2=HKCU\Software\Acronis\TrueImageHome
Detect3=HKCU\Software\Acronis\ True Image Home

Can you look at your registry (in the section: HKCU\Software\Acronis ) and report back to us what refile is there

Developers, in the latest embedded ini, there is a space in the last detect (before True) I'm not sure if that is supposed to be there.

3

There is no 'HKCU\Software\Acronis' key.

The key is located in 'HKLM\Software\Acronis' (probably because Acronis was installed via Acronis remote console).

Accordingly with your detection rule, you can run CCleaner with any administrator, Acronis is nerver found.

Any other suggestionS?

Thanks,

Michel

PS: Forget my remark about W2K, Acronis was installed manually so there is a HKCU key.

4

There is no 'HKCU\Software\Acronis' key.

The key is located in 'HKLM\Software\Acronis' (probably because Acronis was installed via Acronis remote console).

Accordingly with your detection rule, you can run CCleaner with any administrator, Acronis is nerver found.

Any other suggestionS?

Thanks,

Michel

It is not detected by ccleaner because there is no HKCU. I can make you a personal winapp2.ini entry if you give me the whole HKLM key.

(per keys above i.e. HKLM\Software\Acronis\TrueImage) please be specific and don't just say yeah that because I need the exact key else it will not detect.

5

As suggested, if you can provide me the winapp2.ini a file, it be would be nice.

I will probably learn a lot from your answer.

Here included the HKLM acronis key.

Thanks,

Michel

Acronis_Key.reg.txt

6

HKEY_LOCAL_MACHINE\SOFTWARE\Acronis\TrueImage

[Acronis True Image*]
;This will clean True Image if installed via Acronis remote console 
LangSecRef=3024
Detect=HKLM\SOFTWARE\Acronis\TrueImage
Default=False
FileKey1=%AppData%\Acronis\TrueImage\Logs|*.log
FileKey2=%AppData%\Acronis\TrueImageHome\Logs|*.log
FileKey3=%CommonAppData%\Acronis\TrueImage\Logs|*.log
FileKey4=%CommonAppData%\Acronis\TrueImageHome\Logs|*.log

This should work for you please report back :)

7

It works.

Thanks, for help.

We'll investigate more deeply in winapp2.ini in the future.

Suggestion:

It would be nice to have a kind of full scan to discover all the stuff generated by others (in the 'All users' directory or background tasks, ... etc)

Thanks,

Michel