A Scam????

CCleaner for Windows
1

I received a phone call telling me that I owed $4,000.00 on my account and needed to call them immediately.

They had my name and the last 4 digits of the credit card I used to purchase CCleaner several years ago. I checked

my programs on my PC and it shows I purchased it 10 days ago. This has to be some sort of scam. When I purchased it

several years ago it was a one time fee. I could hardly understand the guy on the phone due to a very heavy foreign accent.

PLEASE someone help me get to the bottom of this.

2

Please contact ccleaner giving details. Either by email...

support@ccleaner.com

or on the website...

https://support.piriform.com/hc/en-us/requests/new?ticket_form_id=86507

3
On 29/11/2022 at 00:08, Poppy said: 
<div class="ipsQuote_contents ipsClearfix" data-gramm="false">
	<p>
		I received a phone call
	</p>
</div>

We don't do phone calls for the CCleaner home products. Inbound/outbound calls are only for the business products, ie: CCleaner Cloud.

On 29/11/2022 at 00:08, Poppy said: 
<div class="ipsQuote_contents ipsClearfix" data-gramm="false">
	<p>
		$4,000.00 ...<span style="color: rgb( var(--theme-text_color) );"> 4 digits of the credit card ... heavy foreign accent</span>
	</p>
</div>

Business accounts of that size are seldom processed by credit card. And if you had purchased hundreds of seats of CCleaner for your company last year I am sure you would have remembered. And while some of our staff in the USA do indeed have American accents they are generally quite comprehensible. So from the information provided I am going to say that was definitely not us.

That nefarious actor has your name, phone number and (at least partial) credit card number is naturally a concern, however, I would recommend checking a site such as https://haveibeenpwned.com/ to see if your information has been breached on some other website. Victims of these data breaches are commonly targeted by scammers claiming that money is owed for their tax/netflix/amazon/other popular online service account.