I have twice written to Piriform with this complaint and have yet to receive a response. A few days ago, I was asked to donate $20.00 (actually an unspecified amount at first). I was led to believe that I would, in return, get a "free" download of CCleaner. My PayPal account was debited $20.00. When I tried to download, I received a message that I had to pay another $29.95 for the full program. So, I removed as much of CCleaner as I could from my computer and asked for a refund to my bank account. I have received no refund and no response to my two complaints. Also, my computer is now running much more slowly, leading me to believe that my registry has been infected or commandeered by something akin to "Side by Side." Spyware, malware, or something of the sort. How do I get a refund from Piriform, and how can I remove whatever Piriform seems to have installed in my registry? Your help and advice will be appreciated.
I'm afraid you've been duped by somebody masquerading as Piriform. In addition to taking your money they've installed malware on your computer. CCleaner is 100% free.
Edit:We members are not permitted to help you deal with malware. Post your malware issue in Spyware Hell and an expert will help you remove the malware. As for getting your money refunded, I suggest you contact your bank/card provider.
I remember seeing a similar post in the past, and hope another member will come to your aid and provide more advice.
If I recall correctly PayPal has procedures for reimbursing money up a certain amount if a purchased made was unsatisfactory or obtained by fraud / deception.
If I recall correctly PayPal has procedures for reimbursing money up a certain amount if a purchased made was unsatisfactory or obtained by fraud / deception.
Richard S.
CORRECT!!! Chris Frazier you need to contact PP ASAP!
Where did you download CCleaner exactly??? This forum has been getting complaints of paid CCleaner versions but your case is worse because you lost $20 and you are having trouble with the refund. Perhaps you can show us a screenshot of this paid CCleaner version with the dialog box asking to purchase the product shown.
Whilst I wouldn't be quite as melodramatic as Alan in pushing a 'spam-the-world' guilt-trip on you, I would strongly recommend following Hazelnut's advice and post in the 'Spyware Hell' forum. If indeed your PC is infected then you will receive first-class assistance in cleaning your system. And if it's clean you may be somewhat happier.