Every time I try to install v5.40 Slim, it automatically updates to v5.46. I am so mad! How do I stop this unwanted update?
25 minutes ago, nikki605 said:<div class="ipsQuote_contents"> <p> Every time I try to install v5.40 Slim, it automatically updates to v5.46. I am so mad! How do I stop this unwanted update? </p> </div>
Does the slim version also install the so-called "emergency updater" task in the Task Scheduler? That would probably explain why.
I use MBAM and Kaspersky and therefore don't have Avast installed (or any other 3rd party software updaters), and I had all the settings related to update checking, monitoring etc. disabled in CCleaner, so it had to be the emergency updater task that updated my 5.43 (the standard free version) install to 5.46. I also run a very tight ship so there's is very little chance that it was auto-updated as a result of malware, especially since it is now clear that this is happening to others as well.
I don't know what you mean by "emergency updater." Here is a screen shot of what is in my task scheduler.
Thanks for confirming ... that "CCleaner Update" task is the emergency updater AFAIK.
I went back to 5.40 or something when the version that you couldn't change the settings on came out. Since then I've had update unticked and CCleaner blocked in my firewall, but oddly yesterday it suddenly asked for permission through the firewall for the updater - I denied it again of course - but I thought it was odd. I don't use Avast.
It appears there is something a bit untoward going on with CCleaner.
I disconnected from the internet, deleted everything in the C:\Program Files\CCleaner folder and reinstalled v5.40. This time the install stayed at v5.40. I went into the CCleaner options and unchecked "Inform me of updates to CCleaner." The CCleaner Update task still shows in the Task Scheduler but the last run time is Never.
This is now all that is in the C:\Program Files\CCleaner folder after reinstalling with the internet disconnected. The install files are all dated back to 02/07/2018 which is correct for v5.40. I'll have to wait and see if an update check still runs and automatically updates to v5.46. I am really beginning to hate Piriform for what they have done to CCleaner.
I found 2 more instances of the ccupdate.exe file by looking in my firewall settings:
C:\Users\[username]\AppData\Local\Temp
C:\Windows\Temp
I deleted both files and removed the entries from the firewall list.
Nope. Later this afternoon, CCleaner updated itself to v5.46 on both my Win7 PCs when I wasn't even using them. I had left v5.40 installed for months with no problem. I am so angry I am beyond words. Looking in Task Scheduler, it still says CCupdate.exe has never run.
How is v5.46 getting installed and how do I stop it?
15 minutes ago, nikki605 said:<div class="ipsQuote_contents"> <p> Nope. Later this afternoon, CCleaner updated itself to v5.46 on both my Win7 PCs when I wasn't even using them. I had left v5.40 installed for months with no problem. I am so angry I am beyond words. Looking in Task Scheduler, it still says CCupdate.exe has never run. </p> <p> How is v5.46 getting installed and how do I stop it? </p> </div>
Yeah this issue is extremely annoying. I uninstalled CCleaner until there's more clarity around this issue.
BTW The Task Scheduler is probably only reporting that CCUpdate.exe never ran because the task was reinstalled along with the rest of CCleaner when it updated to 5.46. It probably ran at least once prior to the update though.
For me it is way beyond annoying. I will not have a piece of software where I can't control it's updating itself.
My CCleaner must have auto updated as well. The reason I know this is another bug in the latest version.
I can't run CCleaner from the recycle bin link any longer. I had installed a previous version, but this morning I noticed it had updated and was no longer working as before.
So two things that need to be fixed before I remove this software. One - fix the auto update. Two - fix the Recycle Bin link
I'm not too happy with the closing screen either, but I can live with that.
8 hours ago, nikki605 said:<div class="ipsQuote_contents"> <p> How is v5.46 getting installed and how do I stop it? </p> </div>
Delete CCupdate.exe.
It can't be run (by a schedule or anything else) if it's not there.
A number of users have "C:\Program Files\CCleaner\CCupdate.exe" as an 'include' in CCleaner itself, so that running CCleaner will remove it for you.
Hi All, apologies for the slightly late response.
Since the release of v5.46 we have updated some users to this version to meet legal requirements and give users more autonomy and transparency over their privacy settings.
This update has ensured that users are on a GDPR-compliant version that includes the most up-to-date privacy settings available (https://www.ccleaner.com/about/data-factsheet).
Version 5.46 also includes some changes (introduced in v5.45) to remove the Windows.old cleaning rule, which had the potential to break newer Windows 10 installations.
21 minutes ago, Ben Piriform said:<div class="ipsQuote_contents"> <p> give users more autonomy and transparency over their privacy settings. </p> <p> </p> </div>
I fail to see how you can talk about privacy and transparency and at the same time go into a user's machine, without their permission, and change their software.
Also GDPR compliancy does not mean you have the right to enter a users machine without their permission (in fact the opposite)
4 hours ago, Ben Piriform said:<div class="ipsQuote_contents"> <p> Since the release of v5.46 we have updated some users to this version to meet legal requirements and give users more autonomy and transparency over their privacy settings. </p> <p> <strong>This update has ensured that users are on a GDPR-compliant version</strong> that includes the most up-to-date privacy settings available...... </p> </div>
Interesting, I've been telling you for over a month now that you were not GDPR compliant.
I was even contacted by PM about it, where I was told that I was being patronising, was unaware of the facts, and that as a large organisation you were sure that you knew best and were compliant.
A month later and you are now admitting that you weren't.
So who was being the patronising one?
Additional-
From the v5.36 announcement:
Quote<div class="ipsQuote_contents"> <p> </p> <p> <strong>Emergency Updater</strong> </p> <p> Following the security incident in September we have taken steps to improve our security across the board. Within CCleaner, this means the addition of an 'Emergency Updater' security feature that allows us to force a software update in a worse-case scenario. </p> <p> </p> </div>
Since then we have been repeatedly assured that the updater would be used "Only in an absolute emergency" and in a "worse-case scenario".
And yet you have now used it when it is not an 'emergency' or a 'worst-case scenario' at all, but merely to correct your own, wholely avoidable, errors.
How are we supposed to trust anything you say anymore?
It seems to be a corporate culture, I note that Avast also used their emergency updater last week simply to apply what they refered to as a 'microfix'.
Whilst updating an AV in the background is standard practice, in fact many would say a security neccessity, the same cannot be said for a junk cleaner.
3 hours ago, Ben Piriform said:<div class="ipsQuote_contents"> <p> ... we have updated some users to this version to meet legal requirements and give users more autonomy and transparency over their privacy settings. </p> </div>
WHAT !?!?
please tell me that is a typo.
That is the most BS logic I have ever heard, Piriform! You have taken an excellent product, totally screwed it up and angered a lot of loyal users.
Hate to say it but Avast has been digging CCleaner's grave ever since they took over Piriform. The hole is now too deep to climb out of. This is the most ludicrous line of reasoning I've ever encountered. Give users more autonomy and transparency over privacy settings by sneaking into computers?
You know things are bad when even the forum moderators are upset with Piriform.
8 hours ago, Ben Piriform said:<div class="ipsQuote_contents"> <p> Since the release of v5.46 we have updated some users to this version </p> </div>
Ben, thanks for the confirmation.
Can you please provide a bit more detail with regards to what you mean by "some users"? Is it basically "everyone who is not on 5.46" or is there more to it?
Can you also please confirm that these updates were triggered by CCUpdate.exe as we all suspect? I don't have Avast installed so it couldn't have happened by Avast's software updater. Just want to make sure.
The additional information will go a long way to giving me some peace of mind. I was on the standard (free) 5.43 version (with update checking and monitoring disabled) so I obviously wasn't expecting my installation to silently update itself. As you can imagine, for those of us that run a tight ship and are very security conscious, seeing a product silently update itself causes a lot of stress and anxiety about malware if you weren't expecting it (or don't know the technical details about the update process).