5.37 Release _ Cannot Install on Ver 5.37 crashes on install

CCleaner for Windows CCleaner Windows Bug Reporting
1

5.37 Release I cannot Install Ver 5.37 crashes on install. Been using CClean for years, never had this happen before?

And feedback or solution would be appreciated.

image.png.34433a12a059b3529e42082898739117.png

2

Can you give some more details please.

What operating system do you use?

What anti-virus do you use?

How are you downloading and installing? Are you downloading it through ccleaner itself, or are you downloading it from here...

https://www.piriform.com/ccleaner/builds

Is it the free version or the pro version?

Thanks.

3

Hi,

Operating system is Win 10 Pro X64

AV Is: Mcafee Enterprise AntiVirus

Downloading from Peiriform

Free Version

Install normal process I have used for years, double ciick on the executable installer that had been downloaded.

Here is the event log info on error

Faulting application name: ccsetup537.exe, version: 5.37.92.6309, time stamp: 0x5682fc79 

Faulting module name: pfUI.DLL, version: 5.37.0.6302, time stamp: 0x59fb5e13


Exception code: 0xc0000005


Fault offset: 0x0003b70a


Faulting process id: 0x3194


Faulting application start time: 0x01d35eeea55cf313


Faulting application path: C:\Users\rrfinkelday\Downloads\ccsetup537.exe


Faulting module path: C:\Users\rrfinkelday\AppData\Local\Temp\nsp7B4B.tmp\ui\pfUI.DLL


Report Id: 407378d6-0a0b-45c3-8a16-86233009e701


Faulting package full name:


Faulting package-relative application ID:

I had cleared the temp folder and tried again with no luck.

the pfUI.DLL files seem to be related to SQL server/app?

4

Thread here about other users with this issue.

https://forum.piriform.com/topic/47699-ccleaner-appcrash-after-selecting-install/

5

Thanks,

I'll just wait until they fix it and release an update...

To me its clear that this is an issue between CClean, and a spicific version of MS SQL file

6
19 minutes ago, Ron2017 said: 
<div class="ipsQuote_contents">
	<p>
		Thanks,
	</p>

	<p>
		I'll just wait until they fix it and release an update...
	</p>

	<p>
		To me its clear that this is an issue between CClean, and a spicific version of MS SQL file
	</p>
</div>

Instead of waiting while they fix it, you can download the portable version ( https://piriform.com/ccleaner/builds ) and over write the old version with the contents of the zip.

7

and you could try this;

uninstall your current version first. 

then go into the Program Files folder for CC and delete its contents (keep the .ini file if you have customised settings).


download the latest build from here; <a href="https://www.piriform.com/ccleaner/builds" rel="external nofollow">https://www.piriform.com/ccleaner/builds</a>


reboot the PC


install CC from your downloaded file.

if no luck, try the install with the PC in Safe Mode. 

and as <a contenteditable="false" data-ipshover="" data-ipshover-target="<___base_url___>/profile/21882-nergal/?do=hovercard" data-mentionid="21882" href="<___base_url___>/profile/21882-nergal/" rel="">@Nergal</a> suggests, try the Slim or Portable builds to see if they work.

8

Thanks but I dont have time to deal with figuring out the issue with the CCleaner, I will wait until they fix it, and leave the old one running.

9

up to you.

next release should be in the next couple of months if the usual schedule is followed..