2014 CCleaner has stopped working Win7 64

CCleaner for Windows CCleaner Windows Bug Reporting
1

Running Win7 64

Have tried CCLEANER v4.11, 4.16, 4.19

Ok I run CCleaner on my laptop and home desktop for years with no problems

Recently I went on a trip and took my lap top, upon returning when I start my laptop, ccleaner is set to startup and do a clean and this has never failed, but all of the sudden Im getting this everytime ccleaner tries to run

CCleaner has stpped working

So I did an uninstall, then reinstalled the latest version, but it still does the same thing.

I uninstalled again and installed v4.16, still same problem

CCleaner still runs fine on my other desktop win7 64 computer.

I even uninstalled ccleaner and then went into regedit and erased everthing that had (ccleaner) in the registry, did a computer restart, installed ccleaner 4.19, and the same problem still happens.

---------- problem details - follows ------------

Problem signature:

Problem Event Name: APPCRASH

Application Name: CCleaner64.exe

Application Version: 4.16.0.4763

Application Timestamp: 53cfbddc

Fault Module Name: CCleaner64.exe

Fault Module Version: 4.16.0.4763

Fault Module Timestamp: 53cfbddc

Exception Code: 40000015

Exception Offset: 00000000000cb62d

OS Version: 6.1.7601.2.1.0.768.3

Locale ID: 1033

Additional Information 1: 032a

Additional Information 2: 032a5efdcf38ada293cdc79513ca2d70

Additional Information 3: 0b07

Additional Information 4: 0b0774d9d5477acc5228b32007b3f526

Read our privacy statement online:

http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:

C:\Windows\system32\en-US\erofflps.txt

---------------------

any ideas on a fix,

thanks

2

From an Admin control prompt (search for cmd, right click on it and run as administrator)

run

sfc /scannow

To make sure your system files aren't damaged.

3

so I ran CMD (system scan) as admin

found no problems

Windows Resources Protection did not find any integrity violations

any other ideas?

thanks

4

Are there any other past versions or leftovers of ccleaner still installed?

Have you gone into your PC startups, removed ccleaner, rebooted, and then tried installing ccleaner again?

5

Are there any other past versions or leftovers of ccleaner still installed?

I think there maybe, OP states v4,.19 was the latest installed but crash dump shows v4.16

@seb, give the portable version a try.

6

the program was set to start up within the program settings itself, so it never appeared for startup in the PC Startup area

yes v4.16 is the last one I installed but as I said above I tried v4.11, 4.16, and 4.19 and all have the same problem

and I did a total cleanout of all files including using regedit to clean out the ccleaner registry files and then did a computer restart and then re-checked for any other files, restarted computer and then did a clean install, I did this proceedure everytime for every versin install and am still getting the same problem which is the computer does its startup, the ccleaner program is set to do a clean at the time of start up and tries to do its process but hangs at around 28% then locks up and a popup will show up in the monitor screen saying

CCleaner has stopped working

about the only way I see to fix this problem is to do a fresh re-install of win7

I mean ccleaner is working perfectly on my other desktop computer

and both systems are pretty much identically setup the same way

I havent tried the portable version yet

is that for win7 also?

any more ideas?

7

Is it listed under Windows scheduled tasks?

What happens if you right-click on CCleaner and select run as admin?

If you create a new user as a test (which as you know you could just delete afterwards) does ccleaner run under the new user?

8

portable version works on all Windows OS's.

9

You can find the portable version here: http://www.piriform.com/ccleaner/builds

10

You can find the portable version here: http://www.piriform.com/ccleaner/builds

ya I installed the portable version and it get to 36%, then turns fading gray and hangs there non-responsive

Next try will be v5.0beta

11

ya I installed the portable version and it get to 36%, then turns fading gray and hangs there non-responsive

Next try will be v5.0beta

The same thing happens on v5.0betaIt get to 36% and stops,

going into failure, and the same popup appears, see image

CCleaner has stopped working

oh well guess ccleaner is no good for the laptop anymore

29gl8jl.jpg

12

oh heres the info from the failure - problem details area

Problem signature:

Problem Event Name: APPCRASH

Application Name: CCleaner64.exe

Application Version: 5.0.0.5035

Application Timestamp: 5464caae

Fault Module Name: CCleaner64.exe

Fault Module Version: 5.0.0.5035

Fault Module Timestamp: 5464caae

Exception Code: 40000015

Exception Offset: 00000000000e775d

OS Version: 6.1.7601.2.1.0.768.3

Locale ID: 1033

Additional Information 1: 032a

Additional Information 2: 032a5efdcf38ada293cdc79513ca2d70

Additional Information 3: d036

Additional Information 4: d03689310b6d6469b9d6b62662678e57

Read our privacy statement online:

http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:

C:\Windows\system32\en-US\erofflps.txt

13

if I uncheck the (temporary internet files) box at the top of the list

it will now go to 45% before failing, if that helps any

14

if I uncheck the (temporary internet files) box at the top of the list

it will now go to 45% before failing, if that helps any

except I never use IE browser, I use firefox

so not sure why

15

Does it always fail on the Recycle Bin? You may have a corrupt recycle bin.

open an admin command prompt and type

rmdir /s C:\$recycle.bin

and enter Y when asked to confirm. This will recreate your recycle bin.

16

Does it always fail on the Recycle Bin? You may have a corrupt recycle bin.

open an admin command prompt and type

rmdir /s C:\$recycle.bin

and enter Y when asked to confirm. This will recreate your recycle bin.

so did that, maybe went further this time but still failed again

Failed on Firefox Cleaning this time

So I clicked on Applications

then unchecked the FF checked boxes

and the ccleaner did not fail this time

so ra a check on each FF item and it seems its the

FF Appl. Check box for: Internet History

thats causing the ccleaner failure

any ideas why?

its weird because this program has been on this computer for over 1 year

and worked perfectly. I also run the exact same FF version, addons, etc

and ccleaner on my desktop, both run same O/S, etc and I havent changed anything

so why all the sudden this glitch?

17

kinda weird that both my computers dont have the same problem

so the Firefox vesion that is on both my win7 64 compters are exact version 32.0.3

and so on my problem laptop computer I checked FF for upadtes and there was one for v 33.1.1

so I installed and rechecked all the FF app options listed in the ccleaner APPs section

then ran the cleaner and it ran perfectly

So for some weird reason it was that version of FF, but only is occurring on my win7 laptop

---

where can I suggest improvements for ccleaner app

because I have like over 70 saved cookie addresses in the ccleaner section

Options>Cookies

and ccleaner only let you transfer them 1 at a time form the

"Cookies on Computer" into the "Cookies to keep section"

it seek like someone would be smart enough to creat a sweep highlight all cookies or a Select All Cookies to easily transfer all cookies into the "Cooikies to keep" section

instead of me having to spend 15 minutes ONE-ing each of my cookies over into that saved area

oh ya

thanks for all the help

18

Maybe try resetting your firefox profile - https://support.mozilla.org/en-US/kb/reset-firefox-easily-fix-most-problems

on the problem machine.

19

where can I suggest improvements for ccleaner app

because I have like over 70 saved cookie addresses in the ccleaner section

Options>Cookies

and ccleaner only let you transfer them 1 at a time form the

"Cookies on Computer" into the "Cookies to keep section"

it seek like someone would be smart enough to creat a sweep highlight all cookies or a Select All Cookies to easily transfer all cookies into the "Cooikies to keep" section

instead of me having to spend 15 minutes ONE-ing each of my cookies over into that saved area

you can "CTRL+click" or "CTRL+A" to select all