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PTMguelph

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  1. I'm trying to help a friend who can't read video files from a flash drive. When the drive is plugged in, File Explorer sees that there is a drive and lists it as USB Drive D:, but when I try to see what's in D:, the message is "Please insert a drive into USB Drive D:". Same result on more than one Windows 10 computer, and trying different USB ports on each computer. My friend says she has used this flash drive before and has watched videos that are stored on it. I have downloaded and paid for Recuva, in hopes that it would be able to see and recover files from the drive, but when I get to the point where I tell Recuva where to look, it either gives the same "Please insert..." message or doesn't even see the D:. I have even plugged the drive into a Mac and the Mac's Disk Utility doesn't see the drive. Any suggestions?
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