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JohnDeutsch

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  1. Thank you John. I have received that message, so traffic is coming this way ok. Would the fact that my email address was not in your support system have caused my original message to be rejected? (No. I have just tried again, and it is still being rejected). Does your email server have some sort of list of blocked addresses that my address could have got added to automatically for some reason without anyone knowing about it?
  2. I have just successfully sent you an email from a different btinternet.com address. So the problem seems to be only with my normal email address and only when sending to you. It really looks very much like your system is specifically blocking my address. Is it possible that when I renewed my contract with you last week, your system decided to block my email address? (Maybe it mistakenly thought that I had left). Would it be possible for your postmaster to see if there is a block set in your server?
  3. There was a typo in my previous email. Where I said "I am able to send messages to other email ..." it should have said "gmail" rather than "email". So yes, I have tried other gmail addresses, and there is no problem getting through to them. The problem does still exist when I send to support@ccleaner.com. I try sending a test message every day or so to see if the problem is still there. Do ccleaner have their own email server as the address is not itself a gmail or googlemail address? If so, then that is probably where the block is happening. That would fit in with the wording of the reject message,
  4. I managed to send my email from another email address. It got through, and my problem is now solved. BUT I still have the other problem that I can't get emails through to support@ccleaner.com from my btinternet.com email address. They are being rejected by mailer-daemon@googlemail.com. The message says "You message wasn't delivered to support@ccleaner.com because the address couldn't be found or is unable to receive mail." Below that is says "The account <my name>@btinternet.com is disabled." I am able to send messages to other email addresses from my btinternet.com address, and I am able to send messsages to ccleaner.com from another email non-binternet address. So it looks as though the message is being rejected at some point en-route from my btinternet.com server to you. BT were not able to detect any problem. I have no idea how to contact Googlemail to see if they can help.
  5. Hello John. Thank you for quick reply. The addressess are both correct. My ISP and email provider is btinternet.com. The error message came from Googlemail.com. So presumably it happened somewhere between my server and Ccleaner.Com. I have been told the sometimes if a server sees a great deal of spam from another it will block all mail from that server for a while, Maybe this is what is happening. I shall try again later tonight, and if that fails I shall try once more tomorrow morning. If I still have no luck I shall try the alternative contact route that you have given me. Thanks for that.
  6. I wonder if anyone can offer me some help. I am trying to contact Ccleaner about a problem with the expiry date of my renewal. I twice tried to send an email to support@ccleaner.com. On both occasions a received an Address Not Found notice with the content "The account <my email address> is disabled". My email address contains my correct email address. How can I contact Ccleaner to ask my original question and to point out this problem of cotacting them.
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