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timfea926

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Posts posted by timfea926

  1. To my fellow Mac OS users,

    I am writing this to urge youto stop using CCleaner for Mac. This is not because it's a bad product as it's a great product in my opinion. No, this is because the team behind AVAST CCleaner could care less about its Mac OS product nor the Mac users that continue to advocate it despite the lack of courtesy or acknowledgement we receive in return.

    I am writing this on March 27, 2021, nearly 6 months since CCMac 1.8.30 was released back in October 2020. Since then, the CCleaner team has released 8 new updates to it's CCleaner for Windows software. Yes, despite your countless posts to this community and social media begging and pleading for a fix, all you've received are a handful of dismissive responses and absolutely no efforts to address nor resolve the issue.

    The  latest response was from @Dave CCleaner on March 24, 2021:

    Quote

    We do seem to have the majority of our Mac users on the BigSur and CCmac 1.18.30 using it without major issues.

    What doesn't seem to sink in for @Dave CCleaner and the other admins is this: If users are coming to you to report a problem, that means there IS a problem. Clearly they could care less for loyal Mac users, which is why I urge all of you to look towards some strong alternatives which are equal, if not superior, to CCleaner for Mac:

    • [Advertisement redacted]

    Please note that I am a longtime user of CCleaner, both as a PC user and later Mac. But even the best products are useless without support for its users. I have tested all the listed alternatives and can personally vouch for each one. So join me in saying goodbye to CCleaner as they continue to bring new malware to their Windows software (and before this post gets deleted).

    Sincerely,

    Carrie

     

     

  2. On 15/12/2020 at 20:48, Dave CCleaner said:

    Can I confirm if the folks in this thread are using the latest version CCleaner for Mac 1.18.30 (https://www.ccleaner.com/knowledge/ccleaner-mac-v11830) or an earlier version?

    Also we have had some feedback that some customers experiencing issues on BigSur 11.0.1 found their issues resolved after updating with BigSur 11.1 - indicating that 11.0.1 may have had some bugs that were fixed from Apple's update.

    Anyone still experiencing issues with BigSur 11.1 / CCMac 1.18.30 ?

     

    Omg @Dave CCleaner, YES!!! 

  3. There is definitely a problem with the latest version, as I've tried downloading and installing it at least 3 times now and it always crashes right when I try to start up. 

    @Dave CCleaner I guarantee the majority of people that have posted about issues with your most recent update have already upgraded to BigSur 11.1.  

    This is a small snippet of the error report, which I hope provides enough details. Please fix the issue, we'd really appreciate it!

    Process:               CCleaner [74841]
    Path:                  /Applications/CCleaner.app/Contents/MacOS/CCleaner
    Identifier:            com.piriform.ccleaner
    Version:               1.18.30 (1.18.30)
    Code Type:             X86-64 (Native)
    Parent Process:        ??? [1]
    Responsible:           CCleaner [74841]
    User ID:               504
    
    Date/Time:             2021-01-20 19:14:31.729 -0800
    OS Version:            macOS 11.1 (20C69)
    Report Version:        12
    Anonymous UUID:        {{redacted for privacy}}
    
    Sleep/Wake UUID:       {{redacted for privacy}}
    
    Time Awake Since Boot: 72000 seconds
    Time Since Wake:       20000 seconds
    
    System Integrity Protection: enabled
    
    Crashed Thread:        0  Dispatch queue: com.apple.main-thread
    
    Exception Type:        EXC_CRASH (SIGABRT)
    Exception Codes:       0x0000000000000000, 0x0000000000000000
    Exception Note:        EXC_CORPSE_NOTIFY
    
    Application Specific Information:
    *** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '-[NSException setFrame:]: unrecognized selector sent to instance 0x60000244fb70'
    abort() called
    terminating with uncaught exception of type NSException

     

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