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Azra CCleaner

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Posts posted by Azra CCleaner

    Can I white list sites or just uninstall Kamo?

    in Kamo Help

    Posted

    Hi @robertpri

    For this, you'll need to whitelist the website's cookie(s) in Kamo, using the following steps:

    1) Open Kamo > click on the "ADD SOME" button, which is located underneath "Whitelisted websites"

    2) Type the URL of the website into the "Enter website here" field

    (Or, place a checkmark next to the applicable websites from within the "CHOOSE FROM POPULAR OPTIONS" list)

    3) Click "ADD"

    KAMO SPLASH SCREENS

    in Kamo Help

    Posted

    Hi @KB7GP Dave This doesn't sound quite right, can you please contact our support at support@ccleaner.com and to help us investigate further, can you send us the Kamo log file (ErrorLog_[date].txt) located in C:\Program Files (x86)\Kamo\Support\Log ? If they exist, please also send the also send the following Kamo log files, which are located in C:\Program Files (x86)\Kamo:

    • debug.log
    • install.log
    • lil.log
    • lilApp.log
    • lilAppInitialize.log
    • lilPrivacyAppInitialize.log

    Did CCleaner erase my Samsung S7 Edge Phone ?

    in CCleaner Bug Reporting

    Posted

    Hi @jt799

    Our team would like to investigate this furtherly, can you please contact our support at support@ccleaner.com. 

    Furthermore,  to “revive” the device can you please try to drain the device to 0% (so no charging) after recharge? And can you advise what APP you were trying to factory reset? Was it an app by the name “Google” or some other app with “Google” in the name?

    Licentie activeren lukt NIET

    in CCleaner Bug Reporting

    Posted

    Hi @Rudy Beekman, unfortunately support did not receive your email (if you have contacted them from the same email address that you have used to register here on the forum)

    In most situations, the 0x2efd error you are seeing can be resolved using these steps:

    1) Open the "Run" dialog in Windows (On the keyboard, hold the "Windows" ?name=Windows+Logo.png and "R" keys simultaneously)

    2) Type: inetcpl.cpl > click OK

    3) Open the "Advanced" tab

    4) Under the Security category, check/enable:

    Use TLS 1.1
    Use TLS 1.2

    5) Click Apply > OK

    Then, try to install the update again.

    Otherwise if the update continues to fail with the same error, please contact our support at support@ccleaner.com

    --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

    Helaas heeft de ondersteuning je e-mail niet ontvangen (als je contact met hen hebt opgenomen vanaf hetzelfde e-mailadres dat je hebt gebruikt om je hier op het forum te registreren)

    In de meeste situaties kan de 0x2efd-fout die u ziet, worden opgelost met behulp van deze stappen:

    1) Open het dialoogvenster "Uitvoeren" in Windows (houd de toetsen "Windows"?name=Windows+Logo.png en "R" tegelijkertijd op het toetsenbord ingedrukt)

    2) Typ: inetcpl.cpl > klik op OK

    3) Open het tabblad "Geavanceerd"

    4) Schakel onder de categorie Beveiliging het volgende in/uit:

    Gebruik TLS 1.1
    Gebruik TLS 1.2

    5) Klik op Toepassen > OK

    Probeer vervolgens de update opnieuw te installeren.

    Als de update blijft mislukken met dezelfde fout, neem dan contact op met onze ondersteuning via support@ccleaner.com

    Bad problem with drives updated

    in Driver Updater

    Posted

    Hi @Luis Barreirod

    The error you encounter Driver IRQL not less or equal, would occur when your network driver uses incorrect memory 
    address.

    To fix the error, you can update the network driver, or you can revert the changes you made before this issue happens. 

    You can undo all of the changes that were made by performing a System Restore in Windows, using the following steps:

    1. Open the "Run" dialog in Windows (On the keyboard, hold the "Windows" ( ?name=Windows+Logo.png) and "R" keys simultaneously)
    2. Type: rstrui.exe > click OK 
    3. In the System Restore wizard, click Next
    4. Select a date/time from before the problem occurred
    5. Click Next > Finish

    However if this doesn't work, please contact our support team at support@ccleaner.com and they will be more than happy to assist you further with the issue you are experiencing 

    CCleaner PRO can't update drivers

    in Driver Updater

    Posted

    IHi @RrrDdd n some cases, a newer driver may actually have a smaller version number. This is because different manufacturers use different numbering ranges.

    For example, for a Intel device on Windows 10, the version of a default Microsoft driver can be 10.0.19041.1 (date: 06/21/2006), but the newer driver supplied by Intel may have a driver version 9.4.0.1025 (date 07/31/2013). The Intel driver is preferred because its release date has a higher priority.

    Need Help CCleaner Pro Starts but quits after a few seconds

    in CCleaner Help Requests

    Posted

    Hi @iNF, thanks for flagging this. 

     

    Could you kindly contact the support team via support@ccleaner.com, and provide them with any CCleaner files from the CrashDump folder so they can investigate this furtherly? 

    You can find these if you click the Windows button and copy paste the below text to take you to your crash reports folder.

    %USERPROFILE%\AppData\Local\CrashDumps

    If you have any issues with this support will be more than happy to assist you further

     

    Thanks 

     

    CCleaner automatically closing again.

    in CCleaner Bug Reporting

    Posted

    Hi @Bastet, 

    Simplest solution might be to uninstall CCleaner, restart the computer, then reinstall it, as that often fixes this problem.

    You might want to first go to Options > Advanced > check "Save all settings to INI file", then copy that INI file somewhere first, so you can easily copy it back and restore your files.

    (I would suggest making sure it's not in the CCleaner folder after uninstalling it and restarting the computer, or even deleting that folder altogether, however, just to try to get as clean of a start as possible. Once this is  verified that  is working, you  can then copy the INI file back into the CCleaner folder to get their settings back)

    Driver update

    in Driver Updater

    Posted

    Hi @noormotani


    Can you please tell us if your Windows is 32 or 64 bit ? Also, what is the version of your Windows OS?

    If you are still stuck on the restart issue you can resolve it by going in Options \ Advanced and then click Restore Default Settings which will stop this prompt.
     

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