Azra CCleaner

Hi @robertpri For this, you'll need to whitelist the website's cookie(s) in Kamo, using the following steps: 1) Open Kamo > click on the "ADD SOME" button, which is located underneath "Whitelisted websites" 2) Type the URL of the website into the "Enter website here" field (Or, place a checkmark next to the applicable websites from within the "CHOOSE FROM POPULAR OPTIONS" list) 3) Click "ADD"

Hi @NikaNsk can you please message me your new email address so we can reach out to you directly in regards to this issue?

Hi @Jasiu123, please contact the support at support@ccleaner.com. Thanks

Hi @KB7GP Dave This doesn't sound quite right, can you please contact our support at support@ccleaner.com and to help us investigate further, can you send us the Kamo log file (ErrorLog_[date].txt) located in C:\Program Files (x86)\Kamo\Support\Log ? If they exist, please also send the also send the following Kamo log files, which are located in C:\Program Files (x86)\Kamo: debug.log install.log lil.log lilApp.log lilAppInitialize.log lilPrivacyAppInitialize.log

Hi @jt799 Our team would like to investigate this furtherly, can you please contact our support at support@ccleaner.com. Furthermore, to “revive” the device can you please try to drain the device to 0% (so no charging) after recharge? And can you advise what APP you were trying to factory reset? Was it an app by the name “Google” or some other app with “Google” in the name?

Hi @Rudy Beekman, unfortunately support did not receive your email (if you have contacted them from the same email address that you have used to register here on the forum) In most situations, the 0x2efd error you are seeing can be resolved using these steps: 1) Open the "Run" dialog in Windows (On the keyboard, hold the "Windows" and "R" keys simultaneously) 2) Type: inetcpl.cpl > click OK 3) Open the "Advanced" tab 4) Under the Security category, check/enable: Use TLS 1.1 Use TLS 1.2 5) Click Apply > OK Then, try to install the update again. Otherwise if the update continues to fail with the same error, please contact our support at support@ccleaner.com -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- Helaas heeft de ondersteuning je e-mail niet ontvangen (als je contact met hen hebt opgenomen vanaf hetzelfde e-mailadres dat je hebt gebruikt om je hier op het forum te registreren) In de meeste situaties kan de 0x2efd-fout die u ziet, worden opgelost met behulp van deze stappen: 1) Open het dialoogvenster "Uitvoeren" in Windows (houd de toetsen "Windows" en "R" tegelijkertijd op het toetsenbord ingedrukt) 2) Typ: inetcpl.cpl > klik op OK 3) Open het tabblad "Geavanceerd" 4) Schakel onder de categorie Beveiliging het volgende in/uit: Gebruik TLS 1.1 Gebruik TLS 1.2 5) Klik op Toepassen > OK Probeer vervolgens de update opnieuw te installeren. Als de update blijft mislukken met dezelfde fout, neem dan contact op met onze ondersteuning via support@ccleaner.com

Привет @maks_lebedev_111, нам очень жаль слышать об этой проблеме. Пожалуйста, свяжитесь с нашей службой поддержки по адресу support@ccleaner.com, и они будут более чем рады помочь вам в дальнейшем.

Hi @zaraer, can you please reach out to our support team at support@ccleaner.com so they could help you out with this, please provide them also with the error message that you are getting

Hi @DDM1980 thanks for your feedback. Support would like to investigate this furtherly for you, can you please contact them at at support@ccleaner.com?

Hi @Haiweepp thanks for flagging this. Can you please tell us which version you are currently using? Also, we might need some additional logs to investigate this furtherly, do you mind contacting the support team at support@ccleaner.com ? Thanks

Hi @Luis Barreirod The error you encounter Driver IRQL not less or equal, would occur when your network driver uses incorrect memory address. To fix the error, you can update the network driver, or you can revert the changes you made before this issue happens. You can undo all of the changes that were made by performing a System Restore in Windows, using the following steps: Open the "Run" dialog in Windows (On the keyboard, hold the "Windows" ( ) and "R" keys simultaneously) Type: rstrui.exe > click OK In the System Restore wizard, click Next Select a date/time from before the problem occurred Click Next > Finish However if this doesn't work, please contact our support team at support@ccleaner.com and they will be more than happy to assist you further with the issue you are experiencing

Hi @jrweiss can you please send our support team an email at support@ccleaner.com so they could have a look over your issue ?

Hi @Edwin Li thanks for reporting this. Support would love to look into it furtherly. Can you please contact them at support@ccleaner.com?

IHi @RrrDdd n some cases, a newer driver may actually have a smaller version number. This is because different manufacturers use different numbering ranges. For example, for a Intel device on Windows 10, the version of a default Microsoft driver can be 10.0.19041.1 (date: 06/21/2006), but the newer driver supplied by Intel may have a driver version 9.4.0.1025 (date 07/31/2013). The Intel driver is preferred because its release date has a higher priority.

Hi @Mar&co Thanks for reporting this, we have tracked the problem and fix will be should go into the release next month

Hi @Wisewiz, the portable version of CCleaner we offer is CCleaner Tech Edition More information can be found https://www.ccleaner.com/knowledge/want-a-portable-version-of-ccleaner-for-your-business

Hi @SuperTRev Please email our support team via support@ccleaner.com and they can assist you with this.

Hi @Whit When we update drivers, we keep backups. You can restore the backups using Driver Updater itself by clicking on 'Did something go wrong?' on the main screen of the Driver Updater after an update has been applied. https://support.piriform.com/hc/en-us/articles/4402564268429

Hi, @Andres Lara, Thanks for your feedback, This has been flagged and new license key has been sent to you from the support team.

Hi @iNF, thanks for flagging this. Could you kindly contact the support team via support@ccleaner.com, and provide them with any CCleaner files from the CrashDump folder so they can investigate this furtherly? You can find these if you click the Windows button and copy paste the below text to take you to your crash reports folder. %USERPROFILE%\AppData\Local\CrashDumps If you have any issues with this support will be more than happy to assist you further Thanks

Hi @Bastet, in case issue occurs the best thing would be to contact the support team via support@ccleaner.com so they can have a look into it furtherly.

Hi @Bastet, Simplest solution might be to uninstall CCleaner, restart the computer, then reinstall it, as that often fixes this problem.You might want to first go to Options > Advanced > check "Save all settings to INI file", then copy that INI file somewhere first, so you can easily copy it back and restore your files. (I would suggest making sure it's not in the CCleaner folder after uninstalling it and restarting the computer, or even deleting that folder altogether, however, just to try to get as clean of a start as possible. Once this is verified that is working, you can then copy the INI file back into the CCleaner folder to get their settings back)

Hi @noormotani Can you please tell us if your Windows is 32 or 64 bit ? Also, what is the version of your Windows OS?If you are still stuck on the restart issue you can resolve it by going in Options \ Advanced and then click Restore Default Settings which will stop this prompt.

Hi @rodes If you are still experiencing the same issue, Our support team would be happy to help with this and you can easily contact them via email, using support@ccleaner.com.

Hi @Banii Hime This should be already corrected, are you still experiencing the same issue on a free trial version?