[Microsoft Edge taking too long to clean?]

Hi,

I went and tried both process you mentioned:

1. Running the command the below command which failed -

esentutl /R "C:\Users\REV\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\AC\MicrosoftEdge\User\Default\DataStore\Data\nouser1\120712-0049\DBStore\spartan.edb"

2. I also went down the path for - Windows' SFC and DISM tools, as listed in this article: https://www.windowscentral.com/how-use-dism-command-line-utility-repair-windows-10-image

I did have some repair that did occur but still the same problem presented after completing the full procedure.

That being said I reviewed the CCleaner logs and made a couple of notes.
I do have Edge Chromium and Edge Chromium Beta but no longer have an active version of the core Legacy Edge 44 except for the C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe which has been renamed.

In CCleaner I still have "Microsoft Edge" and "Edge Chromium" able to be selected.

However, when I go to the logs, I see CCleaner looking for the path:

CreateJetEdgeManager: Trying to unlock(C:\Users\REV\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\AC\MicrosoftEdge\User\Default\DataStore\Data\nouser1\120712-0049\DBStore\spartan.edb)

However, that doesn’t full exist.

C:\Users\REV\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\AC\MicrosoftEdge\User\Default\ (exists)

 - \nouser1\120712-0049\DBStore\spartan.edb (does not exist)

If it is looking for this path and it doesn’t fully exist should it be looking for something different.

The only folders available within default are:

- BrowserImport
- Favorites
- ImageStore
- RACShare
- Recovery
- TemporaryFiles

Hoping that might make a difference.

When I exclude the check boxes for Microsoft Edge Legacy - CCleaner is super-fast, but wondering what Cleaner looks for to determine there is an active browser?

 

[Microsoft Edge taking too long to clean?]

6 hours ago, MeganCCleaner said:

Can you please follow the instructions below to see if this generates the same -1032 error we see in your logs and/or can you please attach a screenshot of the results?

• Right-click the Windows Start button > click Windows PowerShell (Admin)
• Type and enter: 

   

Additionally, can you please see if the CCleaner issue exists when using Windows in Safe Mode with Networking?

Instructions on how to boot into Safe Mode with Networking can be found here.

Error -1032 means "JET_errFileAccessDenied - The file cannot be accessed because the file is locked or in use" as described at https://docs.microsoft.com/en-us/windows/win32/extensible-storage-engine/extensible-storage-engine-error-codes

1. In relation to running the command line in PowerShell (Admin) I get the following output.

Extensible Storage Engine Utilities for Microsoft(R) Windows(R)
Version 10.0
Copyright (C) Microsoft Corporation. All Rights Reserved.

Initiating FILE DUMP mode...
Error: Access to source database 'C:\Users\REV\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\AC\MicrosoftEdge\User\Default\DataStore\Data\nouser1\120712-0049\DBStore\spartan.edb' failed with Jet error -1811.

Operation terminated with error -1811 (JET_errFileNotFound, File not found) after 0.0 seconds.

2. I also tried CCleaner when using Windows in Safe Mode with Networking to see if the problem still exists and it worked fine.

I have attached the log file from "Safe Mode"

 

CCleaner64_v5.72.7994_2020-10-01_07-55-57.log

[Microsoft Edge taking too long to clean?]

9 hours ago, MeganCCleaner said:

Would you be willing to disable the legacy version of Edge, using the following steps, to see if this would be a viable workaround?

1. Open the "Run" dialog in Windows (On the keyboard, hold/release the Windows () and "R" keys simultaneously)

2. Type: C:\Windows\SystemApps\ > click OK

3. Right-click on the folder named as "Microsoft.MicrosoftEdge_8wekyb3d8bbwe"

4. Click "Rename"

5. Type "LEGACY" at the end of the folder name (i.e. Microsoft.MicrosoftEdge_8wekyb3d8bbweLEGACY) > click Enter

I tried disabling the "legacy version of Edge" as above.

I rebooted and tried again but still the same issue present.

Attached are new logs.

CCleaner64_v5.72.7994_2020-09-30_08-27-27.log

[Microsoft Edge taking too long to clean?]

6 hours ago, MeganCCleaner said:

Both of these log files show that it is taking an extended amount of time to clean the Legacy version of Edge, whereas the timestamps indicate that the Chromium version of Edge is being cleaned much more quickly. Specifically, I believe this is attributed to the following:

This means that there was 101 failed attempts to unlock the ESE/JET Blue database (i.e. the spartan.edb file) -

Furthermore, I saw the following error in both of the logs:

I'll be investigating this but meanwhile, can you please see if the problem persists when running CCleaner with administrative privileges?

Simply right-click CCleaner > click "Run as Administrator".

 

After "Run as Administrator" it made no difference at all.

[Microsoft Edge taking too long to clean?]

I also have the same problem when I run a clean. Edge take a long time while the other browsers are ok.

When I run Ccleaner on my virtual machines its no problem.

The only difference I can see in the main system is that I do run RamCache. Could that be a problem in this case.

I have attached a log as per above.

CCleaner64_v5.72.7994_2020-09-24_07-49-21.log