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TomK CCleaner

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About TomK CCleaner

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  1. Hi everyone, I'd just like to let you know that in CCleaner 6.21, released yesterday, we have updated license handling for our customers. You can download the latest version of CCleaner from our website. You can now navigate to Options->License Key to see the 'Manage my license' screen, where you'll find a 'Manage Subscription' button. Clicking on it will open your default browser and take you to a page on ccleaner.com where you'll be asked to enter your email address and Cleverbridge reference number. When you do that you'll be taken to an Account Overview screen where you can cancel your subscription or update your chosen payment method. We hope this will address a few queries that have been raised on the forum. Thanks! Tom
  2. Hi Marcus, Thanks for bringing this issue to our attention. We've made a change that should resolve the issue now. The problem arose because our software updater was using the versioning information from the Driver Easy installer to identify the latest version, but retrieving the version info from the installed executable for the detection of what the customer had on their machine. As these don't match, it meant our system thought an update was available. We'll now be using the version info from the installed executable for both the latest version and the installed version. Thank you for your patience, Tom
  3. @gswetsky Hi Gerry, I'm TomK from the CCleaner code team. I would like to thank you for reporting the issue with how CCleaner handles KeePass. I'm sorry that it's taken us time to be able to focus on it and I'm sorry that it's been frustrating for you in the meantime. However, thank you for making the effort to bring it to our attention - I'd like to let you know what we're doing about it now. The root cause of the problem is that KeePass is delivered as two different products that look very similar, yet need to be treated differently (as you've pointed out!) CCleaner uses an algorithm to match updateable software in our catalogue to installed software on customers' computers and KeePass has exposed a blind spot in this algorithm. This means that the code in published versions of CCleaner can't correctly handle the difference between KeePass 1 and 2. We will revisit the matching algorithm, so that CCleaner can do a better job of supporting apps like KeePass, but I can't currently make a promise as to exactly when we'll be able to make this change. In the meantime, we have removed versions of KeePass 2 from our catalogue, which means it will not be offered as an update to KeePass 1. You should be able to use CCleaner's Health Check or Software Updater feature without the frustration now. We will add KeePass 2 into the catalogue again in the future, once we can support both versions correctly. Thanks for your help with identifying this issue, Tom PS: @nukecad - You're right about this being similar to the issue we had with 32/64 bit versions of the same software. It's the same algorithm that does the matching, although it's a slightly different aspect of it that will need changing for this one.
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