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MeganCCleaner

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Everything posted by MeganCCleaner

  1. Hi @magic144 Thanks for notifying us of how there is still a problem adding cookies with no domain suffixes to the "Cookies to Keep" list in CCleaner. I can attest to this as I was able to add these into v5.74 of CCleaner, whereas I receive an error message when attempting to do so in v5.75&v5.76. I've notified our development team of this, and I'll ask our support team to followup with you via our email correspondence.
  2. @Ray SpenglerThank you very much for following up on this as it's useful for us to know what had resolved the problem for you. I am glad to hear that the uninstallation has succeeded, and please don't hestiate to notify us if you happen to encounter any other issues.
  3. Hi @Tom H I've not yet been able to replicate this issue and we aren't receiving other reports about this so I'm not yet certain of why CCleaner Professional would close after a Custom Clean, when minimized to the system tray. Our support team would like to investigate further; can they contact you via email, using the same address that is registered to your forums account?
  4. Hi @Ray Spengler Can you please (if applicable) terminate all of the running processes associated with the CCleaner Browser via the Windows Task Manager, then see if it can be uninstalled? Additionally, can you please see if it can be uninstalled using the following steps? In Windows, navigate to: C:\Program Files (x86)\CCleaner Browser Right-click the "CCleanerBrowserUninstall.exe" file > click "Run as Administrator" Otherwise, can you please ensure that CCleaner Browser is not configured to automatically start with Windows? Open CCleaner Browser > click Menu
  5. Hi @UmbertoFrancesco No problem at all. I wanted to follow-up with you on this because v5.75 was released today and I hope this version will work for you, without issue. If needed, simply click on the "Check for updates..." link located on the bottom-right corner of CCleaner to install the new version. However if the new version also closes before completing the Health Check operation, or if you experience any other issues, please let us know.
  6. We believe this might be resolved in the next update for CCleaner, v5.75, and we intend to release this soon. Would you be willing to follow-up with us after installing v5.75 to confirm if the new version of CCleaner also crashes?
  7. Hi @MSK_Linz Thanks for reporting this; I've informed our development team of this issue and we greatly appreciate you for bringing this to our attention.
  8. Hi @Epic Considering how CCleaner does open in Safe Mode, you may want to perform a 'clean-boot' in Windows, using a process of elimination to see if you can pinpoint what prevents CCleaner from being able to open in the normal mode of Windows. Instructions on how to do this can be found at https://www.windowscentral.com/how-clean-boot-windows-10
  9. We believe this might be resolved in the next update for CCleaner, v5.75, and we intend to release this soon. Would you be willing to follow-up with us after installing v5.75 to confirm if the problem still exists in the new version?
  10. Hi @UmbertoFrancesco We believe this might be resolved in the next update for CCleaner, v5.75, and we intend to release this soon. Would you be willing to follow-up with us at that time to confirm if the problem still exists in v5.75?
  11. Although we've been investigating, we still haven't been able to replicate the issue so unfortunately, we do not yet have further insight on this. We are however eager to determine what is causing this problem; would our support team have permission to contact you via email, using the same email address that is registered to your forums account?
  12. Hi @JamesJ This problem should be resolved in v5.74.8198 of CCleaner; to install this version, simply click on the "Check for updates..." link located on the bottom-right corner of the program. If the problem persists in v5.74.8198, you may need to disable the "Keep CCleaner updated automatically" option, in addition to disabling Smart Cleaning- Open CCleaner > click Options > Updates Uncheck "Keep CCleaner updated automatically" Click Smart Cleaning > uncheck "Enable Smart Cleaning" > click Yes
  13. Hi @Epic Would you be willing to see if CCleaner will open when using Windows in Safe Mode, or Safe Mode with Networking?
  14. Hi @massie. First of all, we're very sorry to hear about how this happened as we can understand how upsetting this would be, especially when considering what has resulted from the loss of your settings; I've reported this issue to our development team so they can investigate further as we definitely don't want this to be a continued problem, going forward. Meanwhile, and once you have your desired CCleaner configuration, I'd suggest that you save your CCleaner settings to an INI file. With this, you'll have a backup copy of your custom preferences so that you can easily restore them, if/w
  15. Witam @Andrzej Witowski. Przede wszystkim proszę wybaczyć wszelkie błędy w tej wiadomości, ponieważ używam Tłumacza Google. Nie byliśmy w stanie odtworzyć tego problemu i nie widzę, aby był on zgłaszany w innym miejscu, więc najpierw zaleciłbym zainstalowanie wersji 5.74.8198, aby sprawdzić, czy to rozwiąże problem. Możesz pobrać / zainstalować wersję 5.74.8198 programu CCleaner tutaj: https://www.ccleaner.com/ccleaner/download/standard Jeśli po zainstalowaniu nowej wersji wystąpią jakiekolwiek problemy, prosimy o powiadomienie nas, ponieważ zdecydowanie chcemy, aby wszystko dz
  16. Hi mdc1956. We suspect that this could be attributed to an issue with the license you are using, rather than it being a problem with CCleaner itself. Would our support team have permission to create a new license for you, and contact you via email, using the same email address that is registered to your forums account?
  17. Thanks for letting me know. I'll ask them to contact you now and they'll send an email from support@ccleaner.com.
  18. Hi Bob, thanks for notifying us of this, and please accept our apologies for any trouble this has caused to you. We'll create a new license for you in order to resolve this problem, and I'll send you an email now.
  19. Hi h4rp00n33r, Our support team should be able to resolve this by creating a new license for you. Do they have permission to contact you via email, using the same email address that is registered to your forums account?
  20. Thanks for bringing this to our attention as this is greatly appreciated! I was able to replicate this problem as well and I've reported this to our development team so they can investigate further, and work on getting this problem resolved.
  21. Thanks for notifying us of this. I'll ask our support team to contact you via email so you should hear from someone soon. Our email will be sent from support@ccleaner.com.
  22. Thanks for all of your continued help and patience throughout this process! We suspect that this could be partially attributed to how the files are numbered like this. We'll be testing this to see if we're able to replicate the issue and I'll follow-up with you again as soon as I have further insight.
  23. Hi Jonny0r. Thanks for providing the log files as we've been collecting these and we appreciate your help with this. Our support team will gladly create a new license for you in order to resolve this problem. Can they contact you via email, using he same email address that is registered to your forums account?
  24. Hi DazmanUK. We're very sorry you are experiencing this issue, and we'll gladly create a new license for you in order to resolve the problem. Does our support team have permission to contact you via email, using the same email address that is registered to your forums account?
  25. Thanks for letting us know of how you've replied via the email correspondence. I'll notify our support team of this and you should receive a response soon.
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