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Everything posted by johnccleaner

  1. Does this occur if you run CCleaner by right-clicking on it > Run as Administrator? Are you able to enable the item in the Task Manager, or does it also give an error when doing so? (Feel free to then disable it again, of course.) Might also try managing this item with Autoruns as described in Method 1 here: https://www.winhelponline.com/blog/task-manager-startup-tab-entries-remove-invalid/
  2. Just for clarification, "Critical Process Died" more commonly indicates corrupted or damaged system/OS files, rather than drivers. If updating the drivers had caused this to occur, then it would surely have occurred the next time you restarted the computer after updating the drivers, rather than at a later point (presumably close to two weeks later, given you mention it was after the trial ended?). Sounds more like a failed Windows Update or even a hard drive that's in the process of dying (especially since you mentioned it happening while Windows was running rather than after a restart). Regardless of the cause, I found an extremely extensive guide in this discussion: https://answers.microsoft.com/en-us/windows/forum/all/unable-to-boot-critical-process-died/f9b53b40-d0b3-4661-9fde-4d02783faa50 - the first reply down, from Greg Carmack. From what you describe, I'm certain you've tried many of these steps, but I wanted to send it along in case you had not tried any of them, such as checking the hard drive for problems or his 'C' option of creating a new Admin account to try to work around files unique to your profile that might have been damaged (I've had to do that myself to correct a different error, in fact). Please also feel free to get in contact with our support team via our Contact Us form located here: https://support.piriform.com/hc/en-us/requests/new?ticket_form_id=86507 or by emailing support@ccleaner.com directly if you'd like to discuss the matter further with our support team!
  3. Please feel free to get in contact with our support team via our Contact Us form located here: https://support.piriform.com/hc/en-us/requests/new?ticket_form_id=86507 or by emailing support@ccleaner.com directly. With the Driver Updater tool only recently having been introduced, we're quite keen to look into reports like this further to improve the tool. To do so, however, we'd need more information such as what drivers were not updated, and the like. As such, when you contact our support team, they'll request certain logs that will help us investigate this further. Of course, if you no longer wish to provide that information, that is entirely up to you - I simply wanted to let you know about the best method to get this corrected.
  4. I'd suspect that the Originating Machine items would be relevant: "DESKTOP-7E9VL2T" corresponds to one OS installation, while "ilLUSIon-pc81" corresponds to another? That does seem to go with the supposition that I'd made that these Restore Points are indeed all in the System Volume Information folder for the drive, mixed together in a way; whether that provides information that would be suitable in classifying these Restore Points... possibly, but that goes beyond my expertise, I fear. I will leave that to our development team to consider further. :) Though, you do mention that the installations are on different partitions - each partition should, so far as I'm aware, have its own System Volume Information folder that should prevent such 'crosstalk', so that only puzzles me further. (Thanks, Hazel, for digging up the PowerShell instructions for managing Restore Points - wasn't aware of that either, though I suppose I really ought to have!) With that in mind, I do need to say that System Restore is a Windows process - therefore, the absolute safest possible means by which to manage it would be the tools built into Windows, so if that is your concern, then I would suggest using the Windows System Restore tool itself to manage the Restore Points; that does mean you'd need to do in each installation of Windows, of course. Also, just to clarify, the Restore Point deletion feature is not a new feature - it was introduced in v2.19.901 in May of 2009 (only supporting Vista and XP at that point); we don't have any plan of removing it, though, so no worries there. :) With that in mind, I do not believe it is optimized for your specific use case. It's intended for a user with a single OS installed to manage the Restore Points associated with that OS, as that represents the overwhelming majority of our users. As an aside, System Restore itself is also meant to be simple, 'first line of repair' option for users that otherwise just stays out of their way and doesn't need management; I suspect this is why the tools built into Windows are fairly minimal, and why so few third-party programs interact with it. (CCleaner is also the only one I'm personally aware of; I'm sure there must be others out there, I've just not had the opportunity to look for them.) For the sorts of needs you're suggesting, I think I'd second Andavari's suggestion of making 'known good' disk images periodically, as that will tend to be a more reliable and robust way of repairing your system - I've seen System Restore outright fail too many times to want to rely on it, truthfully.
  5. At that point, I think the most accurate answer would be to say that these settings are set by an automated CCleaner process, some of the details of which the user may configure. Hope that this information has helped your investigation!
  6. A couple of things to try: Disable your antivirus software and attempt to run Kamo to see if it's causing a conflict. (Make sure to turn the AV back on before accessing the internet, of course, to keep yourself safe.) Uninstall Kamo, then restart the computer via the Start button, then install it once more, to try to help ensure that everything is put into place properly. If you keep having trouble, I'd recommend getting in contact with Support directly, either by our Contact Us form here: https://support.cleverbridge.com/hc/en-us/requests/new?ticket_form_id=18434 or by emailing support@ccleaner.com so we can assist further. Knowing what version of Windows you're running as well as what antivirus (and other security software) you have and their versions would help, so it would be helpful to include that with your message.
  7. The two bundles we offer are CCleaner Professional Plus and CCleaner Premium Bundle. CCleaner Professional Plus: May be used on 3 home computers, includes the Professional versions of CCleaner, Defraggler, Recuva, and Speccy CCleaner Premium Bundle: May be used on 5 home computers, includes all of the above as well as Kamo and access to our Premium Technical Support. Thus, if your goal is simply "I want the paid version of CCleaner on both my computers", CCleaner Professional Plus would be the cheapest way to do so. If the extra products interest you as well, then it comes down to which ones interest you. :) You can find out more about the contents of CCleaner Professional Plus here: https://support.piriform.com/hc/en-us/articles/204043924 You can find out more about Kamo here: https://support.piriform.com/hc/en-us/articles/360045559992 And, you can find out more about Premium Technical Support here: https://support.piriform.com/hc/en-us/articles/360041076052
  8. You're quite welcome, and I'm glad that took care of the matter for you. :)
  9. Thanks for your kind words and understanding. :) On one hand, I can see an argument for showing all the restore points - you might want to clean them out even if you're not in the OS they refer to, or perhaps that OS is corrupt or otherwise nonfunctional. At the same time, I absolutely see your point of not wanting to remove this safety net from another installed OS. (And, I confess, I'm largely self-taught as well, and thus far have not much interaction with the finer details of System Restore; I was simply speculating at that point - so no worries about not being able to add anything there.) Like I said, we'll certainly consider it further to try to determine what the best approach would be for this - while dual-boots and such are hardly universal practice, they're common enough that it's worth considering, and we do want to improve our software for all our users!
  10. Sorry to hear that you're having trouble with this; not something that can really be solved on a user forum, however. :) Please get in contact with our support team via the Contact Us form here: https://support.piriform.com/hc/en-us/requests/new?ticket_form_id=86507 or by emailing support@ccleaner.com so that we can check these licensing details and advise further from there.
  11. Would I be correct in assuming that you upgraded to DDR4 memory during this process? That would explain the memory report, as currently Speccy is unable to retrieve full details from DDR4 memory. In regards to the temperature for the CPU, I've seen this reported before for this model of CPU and a few others in the Ryzen line. Our development team is looking into the matter, but we do not currently have an 'ETA" for when an update that will correct the issue will be available. However, I'll be happy to provide the information that you've sent along to help with the investigation.
  12. That's my understanding, these registry entries would not be relevant without that Smart Cleaning functionality being enabled. You would, of course, then lose the automatic cleaning functionality of Smart Cleaning with these disabled but the option is there for you if that's what best meets your needs. In any event, these are entries utilized by the software's automated functions and are indeed supposed to be there, they don't indicate anything out of the ordinary. :)
  13. Thanks for this report! I confess, I've never seen this reported before (and I would surely have recalled it as it's so odd). I'm letting our development team know about this behavior - and including the picture you sent along, thanks for that as that quite nicely illustrates the behavior - so it can be considered further. I wonder if these restore points are all held in the same place (X:\System Volume Information?), leading to the software's confusion and inability to determine that there are multiple 'latest' restore points. In the mean time, though, I'd definitely recommend continuing to label the restore points as you are, as that should help keep this from being much of an issue for you. Thanks again for letting us know about that!
  14. Unfortunately, the drive needs to be visible in Windows Explorer for it to be visible in Recuva as well. In short, what you're describing is that there isn't a working/valid partition on this drive (or that the adapter is malfunctioning and not sending the data across properly; likely not the case if you're seeing it in Device Manager, but still a possibility). Recuva requires a working partition to be present on the drive to act as a 'framework' for it to work in. If the drive was connecting properly and had a working partition, then Windows' standard procedure would be to mount it as an accessible drive and assign it a drive letter, making it visible in Windows Explorer. You may be able to set up the drive so it can be read by formatting the drive, as described here: https://www.windowscentral.com/how-format-new-hard-drive-windows-10 Please only use a Quick Format, not a Full Format, if you do so, as this will reduce (but not eliminate) the chances of data being destroyed by the format process. You would also then need to set Recuva to scan for non-deleted files. You can cancel the Wizard or click "Switch to Advanced Mode" after running the Wizard > Options > Actions > check "Scan for non-deleted files" > OK. (You can then scan again, either via the Advanced interface or by closing and restarting Recuva.) You may alternately wish to let a data recovery firm or technician look at the drive instead if you're not comfortable formatting the drive like this, as that would likely be safer, though it will typically be a more expensive option.
  15. These are used by the Smart Cleaning function (which used to be called 'Monitoring, hence the name of these entries'), and specifically the 'Junk Files' portion of this function. The Browser Cleaning portion watches for supported browsers to close, and so will prompt the user (or take action automatically, depending on how you have it configured) when that condition is detected. Meanwhile, the Junk Cleaning portion is designed to run a CCleaner analysis once per day, and prompt if the amount to be cleaned is higher than the set threshold. These values are used to keep track of these times to try to make sure that you're not notified excessively by the Junk Cleaning portion and when CCleaner should run the analysis again. (Note that Smart Cleaning will only be able to work if Options > Smart Cleaning > "Enable Smart Cleaning" and at least one of "Tell me when there are junk files to clean" or "Enable automatic browser cleaning" is checked, and the CCleaner Notification Tray icon is running in the background.)
  16. Thanks for your feedback, in any event! The behavior you describe (remembering the last-used download location instead of a download location per site) is, I believe, a quirk of Chromium; the only browser I'm personally familiar with that does what you describe is Firefox (which is one of the very few remaining non-Chromium-based browsers). So, so far as I know, you'd also see the same behavior as CCleaner Browser in Google Chrome, Opera, Brave, and so on. I'll pass on your thoughts to our development team, though, for further consideration.
  17. If the drive is actually, properly, crashed then that may well be correct, unfortunately. Recuva requires that the drive have a valid, working partition to act as a 'framework' to work within. If the drive has been reformatted with a working partition, then using the "Scan for non-deleted files option" in the Actions tab of Recuva's Options, described in more detail here: https://support.piriform.com/hc/en-us/articles/360048410512 If the drive has not been reformatted with a working partition, then it may be best to have a data recovery firm or technician look at the drive instead, as they may have options that would be more likely to recover the data without losing it, or losing more of it. If you do decide to format the drive, please do a Quick Format instead of a Full Format, as that makes it less likely (but still entirely possible) for the process to destroy data that you wish to recover.
  18. Hi, just a note - I moved this to the CCleaner Help Requests as that seemed a better fit for the topic. This almost always indicates that you're running into a problem that's existed in Windows for ages, going back at least to the XP days, wherein the Recycle Bin gets 'stuck' or corrupted in a very specific way. That being said, it's a pretty easy fix. Click on the Windows Start button Type: Right-click on the "Command Prompt" entry > click "Run as Administrator" Type and enter: And that should take care of the issue for you, allowing you to continue cleaning the Recycle Bin properly in CCleaner (or by emptying the Recycle Bin normally). Just make sure that, when entering the rd command, it's entered exactly in that way, with that spacing, or it won't work. You won't get a message when it works (just a blank line down), but you should get an error message if it's not typed in right.
  19. You can set the profile location for Yandex using the information described here: https://support.piriform.com/hc/en-us/articles/360048432991 This should then allow CCleaner to clean the browser using the Cleaning Rules for Google Chrome (and thus the only the selected Rules will have an effect, so it won't clean the Cache if the Cache Cleaning Rule is unchecked. Please also ensure that you use the Custom Clean mode when using this setting.
  20. There isn't a way to recover the bookmarks from within the Bookmark Manager, and your bookmarks file is a single file, so you couldn't simply recover the file that was deleted (a part of the file was deleted instead of an entire file). However, CCleaner Browser does save a backup file of your bookmarks file periodically in, by default: C:\Users\[Windows user name]\AppData\Local\CCleaner Browser\User Data\Default as Bookmarks.bak. Close the CCleaner Browser entirely, then you can delete/move/rename the existing Bookmarks file as desired. Once that's done, rename Bookmarks.bak to Bookmarks to revert to that version of the Bookmarks. That should then restore these deleted bookmarks (unless the backup was taken after bookmarks were deleted, of course).
  21. Can you let us know if this is still occurring? I confess I'm not familiar with the site, so when I went to go and test it, it's possible I missed the indicator that it was an 'offline' version. However, I didn't see any indication that it was running in an offline mode, and it showed a chat applet below the game's own interface. (Specifically, this was when going to the daily mode "Classic" rather than "Beehive".)
  22. That's very odd, you should seem the behavior on both computers - I assume, at least, that you're referring to this occurring on the same sites on both computers, instead of visiting different sites on the two computers? In that case, it might make sense to see different behavior. Unfortunately, at this time, Kamo is 'all or nothing', it either works on a browser or does not, it cannot be set to skip some sites but not others. At the moment, the workaround that you can use is to turn off browser protection for a specific browser that you don't commonly use, then use that browser specifically for sites that are not working properly with Kamo. There are some sites that simply will not work correctly with the browser protection in place, because they rely on, for instance, tracking your browser fingerprint. This is most common, but not exclusive, to banking sites. With that in mind, you may want to contact our support team, either the Contact Us form here: https://support.piriform.com/hc/en-us/requests/new?ticket_form_id=86507 or by emailing support@ccleaner.com to provide more information so we can look into the matter further.
  23. The ignored files are ignored by certain rules built into Recuva; you can disable these by going to Options > Actions > checking each of the items in the "Scanning" section except Deep Scan. (You may need to click "Switch to Advanced Mode" to see the Options button.) With that in mind, these files are usually ignored for a reason - for instance, they could be 0 byte files, i.e. files that have no data in them, which wouldn't would be useful to recover, or system files that are better restored by reinstalling the program, or OS, that put them there. However, it is most certainly possible for Recuva to get that determination wrong, which is why you have the option to turn off those filters. You can find out more about these options here: https://support.piriform.com/hc/en-us/articles/360048410512 In regards to Deep Scan, please note that it can only detect the types of files listed here: https://support.piriform.com/hc/en-us/articles/204044074 so bear that in mind whether you want to use this option (and also that it will take a considerable amount of time to run); in either event, you might as well run it from the Wizard instead of those options so you can easily choose per-run.
  24. That error means, well, exactly what it sounds like - Recuva was not able to properly identify the file system on the drive as one of the supported types. (I would assume it was originally NTFS, which is supported.) That, unfortunately, fits with your earlier report: "D: is showing as empty - 0GB used, and 0GB available." as that most certainly suggests that the file system is damaged, in any event. You can potentially "fix" this by reformating the drive (with a Quick Format, not a Full Format!) with a valid file system, which would give Recuva the framework it needs to work. However, doing so can potentially destroy data at the best of times, and if the drive is actually mechanically damaged, this could lead to worse problems. Unfortunately, without that being done successfully, Recuva will not be able to read the drive. (You seem to imply that it's sometimes able to see the file system and sometimes not; if that is indeed the case, then that would make me extremely concerned - I would power down the computer and disconnect the drive IMMEDIATELY if so to avoid further damage, as that would seem like a very strong indicator of an electronic or mechanical failure.) A safer option might be to have a data recovery firm look at the drive, though this can be a considerable cost. I'd also let them know as much as you can about the history of the drive and its problems so that they can give you a proper estimate of how likely they think it is that they'll be able to retrieve data from it.
  25. I'm glad that you were able to recover at least some of the files - I hope you were able to get the ones that are most important to you, at the least. I'll be happy to get that suggestion to our development team as well. There's a few options already in the program that can help, but I can see where this could make the process even easier. In the current version of Recuva, you can click the "State" header at the top of the list of results (you may need to expand the window or scroll to the right to see it) in order to sort by condition, from Excellent down. Clicking it again would reverse that sort. You could then, for instance, click the checkbox header to select everything > click the first Unrecoverable item > scroll down > hold "Shift" on the keyboard and click the last Unrecoverable item, selecting everything in-between > right-click on any item > "Uncheck Highlighted". That would then cause Recuva to only have "Very Poor" and better items selected. However, you're right of course, having the option to filter out certain file States altogether would certainly be easier.
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