ptrthgr8

Thanks for the confirmation, Dave. It's appreciated.

No, it was the correct address. But apparently attachments (even the PDFs they send you) and/or screen shots are grounds for immediate rejection. Which is stupid. I sent multiple emails, with the attachment and without, with the in-app license screen shot and without, and they were all rejected for whatever reason. I sent a plain text email, sans attachment or screen shot and the email apparently went through. It's 2023! Good lord... We'll see what happens. I've been nothing but pleased with this application for years. But my first time needing to engage support has been less than stellar.

I've been a customer for years. Today I received an invoice/payment confirmation email indicating that I’ve paid for another year’s subscription to CCleaner Professional Plus, but when I view my license info within the application it’s showing there are still over two months before my subscriptions ends. I attempted to email CCleaner's support via the email address shown in their useless website (support@ccleaner.com), but the message was immediately bounced with an "undeliverable" error message. I want Piriform to double check their records to ensure I’m not being billed for multiple versions of the same subscription/product. The online subscription management functionality is abysmal and beyond useless. I have a feeling I'm paying for multiple versions of the same product and there's no easy way to reach out for billing support. We're in 2023, for crying out loud... it shouldn't be this difficult.