dannyc
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Posts
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Posts posted by dannyc
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1 hour ago, Stephen CCleaner said:
Update: Engineers at Trend Micro are investigating this issue and I expect to hear from them when they've made some progress.
Thank you !!!!
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Thanks, I paid for the Pro version, but now have to use the free v. 5.64.
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2 minutes ago, dannyc said:2 minutes ago, dannyc said:3 hours ago, Sandra CCleaner said:
Hi, thanks for reaching out to our community. We're sorry about the error you have experienced. Our product team is aware of this issue. So far our investigations (as well as this and other threads) show that adding CCleaner to the exception list of your anti-virus should solve the issue - so far this has worked for Trend Micro and Virus Buster. Or, as suggested above, downloading an older verion of CCleaner.
We are urgently continuing to investigate this and appreciate your help with looking for a solution to the error. Thank you.
No, adding CCleaner to the exception list of your anti-virus (Trend Micro) Did Not Work, that's why I had to go back to v. 5.64 to do the cleaning.
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3 hours ago, Sandra CCleaner said:
Hi, thanks for reaching out to our community. We're sorry about the error you have experienced. Our product team is aware of this issue. So far our investigations (as well as this and other threads) show that adding CCleaner to the exception list of your anti-virus should solve the issue - so far this has worked for Trend Micro and Virus Buster. Or, as suggested above, downloading an older verion of CCleaner.
We are urgently continuing to investigate this and appreciate your help with looking for a solution to the error. Thank you.
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Stay with 5.64 in Free mode
39 minutes ago, nukecad said:If you try to register 4.64 as Pro then it will automatically update itself to 5.65 again as soon as you register, leaving you back where you started.
Stay with 5.64 in Free mode for now.
39 minutes ago, nukecad said:If you try to register 4.64 as Pro then it will automatically update itself to 5.65 again as soon as you register, leaving you back where you started.
Stay with 5.64 in Free mode for now.
That's what I will do, stay with 5.64 free. Does anyone plan to fix this? How will we know? A downloadable 5.64 won't be out there forever.
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1 minute ago, dannyc said:
Yes, I have the same problem.
I have reinstalled 5.64 from File Hippo. I was on the Pro version but don't know if I still am or not.
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9 hours ago, Stephen CCleaner said:
Please can you confirm if this issue is still occurring today?
VirusTotal shows that TrendMicro doesn't have a problem with the install file:
Yes, I have the same problem.
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On 25/03/2020 at 08:36, Louise Smith said:
Downloaded free version 5.65 and have the same problem. I also have Trend Micro Antivirus+
Had to re-install version 5.64.
How does one re-install version 5.64?
Update failure
in CCleaner Bug Reporting
Posted
So now that there is a 5.66 version, does that resolve the issue?