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Andres Lara

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Posts posted by Andres Lara

    CCleaner appears to randomly shut down

    in CCleaner Bug Reporting

    Posted

    On 24/09/2020 at 16:30, MeganCCleaner said:

    Thanks for verifying that. I'll ask our support team to contact you now. They'll send an email from support@ccleaner.com.

    Hello,

     

    I'm the one who reported that issue since the 1st time of occurrence.  till now the issue is still exist ! when you guys will be able to solve it?

     

    Regards,

    CCleaner disappears from the task bar

    in CCleaner Bug Reporting

    Posted

    On 03/05/2020 at 11:18, Doupax said:

    Hello, the CCleaner icon disappears every time from the task bar. I've to reload the program. I've the 5.66.7716 version for windows 64 bits. Since the 2 or 3 versions i ve this problem.

    I've the same issue as yours. I've reported it since a while ago and till now i didn't receive any solution for it.

     

    Even through the paid support since I'm using the paid version. I've even followed many direction to solve the issue but still not able to find a solution for it.

     

     

     

    you will just keep receive an answer that the issue from your side. i think that the developers need to really check from the application side ! the issue is exist ! it's even within google search !

    CCleaner System tray crash

    in CCleaner Bug Reporting

    Posted

    Hello,

     

    I'm using the latest version of CCleaner Pro, I've noticed that CCleaner keep crashing from time to time.

    Basically I've set CCleaner to auto clear browser with notification once i close it.

    But sometimes i close the browser and didn't receive a notification and even find the browser history remain the same without cleaning.

     

    Once i check the system tray and hover by mouse over CCLEANER icon, i noticed it's automatically disappear ! so i believe there's a crash done from time to time.

    Edge Issue

    in CCleaner Bug Reporting

    Posted

    8 hours ago, Brad CCleaner said:

    Hi Andres,

    Thanks for bringing this to our attention.

    Could you please confirm for me whether once you get this message appear on CCleaner if when you go to Task Manager -> Details you can see MicrosoftEdge.exe running in "Suspended" mode like in the image below:
    microsoft-edge-preload.png

    Also could you please check your Group Policy settings on the PCs that this message appears. We have a guide on CCleaner.com on how to get there and which settings to change:
    https://www.ccleaner.com/docs/ccleaner/troubleshooting/how-to-disable-pre-launching-and-pre-loading-so-ccleaner-can-fully-clean-edge

    Please let me know what your current Group Policy settings for this are, and whether changing them to the article solves it for you.

    Hello,

     

    Thanks for getting back to me.

     

    Well, I've checked Task Manager -> Details and yes it's already disabled as you can see below.

     

    image.thumb.png.e60abaaa6fa5b3f8c12aeebe21c03e69.png

     

    Regarding Group Police setting's, is already set as you can see below as well.

     

    image.thumb.png.994fa7149f8e6109b472a04b73302ea5.png

     

    And

     

    image.thumb.png.b5c65dd175fdaba2edfb9d7961f1d01c.png

    Edge Issue

    in CCleaner Bug Reporting

    Posted

    17 minutes ago, TwistedMetal said:
    • Paste the following address into the address bar of the Registry Editor: HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\MicrosoftEdge\Main
    • Right-click on Main and select New > Dword (32-bit) Value.
    • Name it AllowPrelaunch.
    • Double-click on the new Dword and set it to 0 if it is not set to 0 by default.

     

    Thanks for your reply.

     

    I've checked. and i do see the setting is already there, and the issue still exist.

     

     

    Capture.PNG

    Edge Issue

    in CCleaner Bug Reporting

    Posted

    Hello,

    I've made a clean install for Windows 10 Pro (Latest Version 1909 18363.720).

    And I've installed CCleaner Professional Edition and registered it with my paid key.

    I've been alerted by CCleaner to disable pre-loading Microsoft EDGE. and then the system restarted to apply the changes.

    Now I keep getting the MSG which I've attached for you in the screenshot. I've tried multiple restart but the issue remain.

    How to fix that issue please?

    Thanks in advance.

    Regards,

    Annotation 2020-03-20 174928.png

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