Andres Lara

Funny thing :D support agent sent me a wrong response and till now am still waiting for an answer. this is the worst support i've ever seen.

Update: just received a response from the support team and replied back to it.

Hello, Can you help me to change my product key for security purpose ? Request# 757865

Hello, CCleaner Pro were working fine, Just today i noticed that `Patching up your PC...` is existing CCleaner windows once it's reach like 50%. And the system tray didn't exit. I've already tried to uninstall and re-install once again but issue still exist! I'm running latest version v5.82.8950 Log file uploaded as well. Regards, CCleaner64_v5.82.8950_2021-06-19_15-11-24.log

please pay attention to this issue!

When you will be able to solve this long life issue? what you really needs to find a solution for it ? a lot reported it and nothing done.

Hello, I've replied to it since you sent the email.

Hello, I'm the one who reported that issue since the 1st time of occurrence. till now the issue is still exist ! when you guys will be able to solve it? Regards,

I've the same issue as yours. I've reported it since a while ago and till now i didn't receive any solution for it. Even through the paid support since I'm using the paid version. I've even followed many direction to solve the issue but still not able to find a solution for it. you will just keep receive an answer that the issue from your side. i think that the developers need to really check from the application side ! the issue is exist ! it's even within google search !

Hello, I'm using the latest version of CCleaner Pro, I've noticed that CCleaner keep crashing from time to time. Basically I've set CCleaner to auto clear browser with notification once i close it. But sometimes i close the browser and didn't receive a notification and even find the browser history remain the same without cleaning. Once i check the system tray and hover by mouse over CCLEANER icon, i noticed it's automatically disappear ! so i believe there's a crash done from time to time.

Hello, Thanks for getting back to me. Well, I've checked Task Manager -> Details and yes it's already disabled as you can see below. Regarding Group Police setting's, is already set as you can see below as well. And

I've checked the other place. and the value already set but the issue still exist.

Thanks for your reply. I've checked. and i do see the setting is already there, and the issue still exist.

Hello, I've made a clean install for Windows 10 Pro (Latest Version 1909 18363.720). And I've installed CCleaner Professional Edition and registered it with my paid key. I've been alerted by CCleaner to disable pre-loading Microsoft EDGE. and then the system restarted to apply the changes. Now I keep getting the MSG which I've attached for you in the screenshot. I've tried multiple restart but the issue remain. How to fix that issue please? Thanks in advance. Regards,