Yes I always type them in by hand and never copy and paste. I'm not sure that I still have access to the original email anyway. I printed the original and always use that.
As I say, once I click on 'cancel' it takes me straight into the programme. Can you tell from my attachment if I am actually still running the 'paid-for' version, even though it says FREE FOR HOME USE across the top.
Thanks again for the help. Sorry if I appear a bit dim but, although I can cope reasonably well on a pc, I'm no techie man and am nearly 80!