Hi
I am very interested by the solution here:
Same issue since 0ct 2019 no support, licence paid for Pro but unable to use v1.17.603 on Mac Os catalina 10.15.3
First I had some support..(in fact i had to provide all the log data i could provide to help them understand why it didn't work)
Then support ends with this message:
xxxxx (Piriform Support)
Oct 28, 11:xx EDT
Hi Sébastien,
We're now receiving an increasing amount of reports about CCleaner crashing in macOS Catalina, and we greatly appreciate you for providing us with these resources because these crash reports will be helpful to our development team during their investigation of this.
In any situation, our development team has now confirmed that there are known compatibility issues between CCleaner and Catalina, therefore our official stance is that the new Mac OS is not yet supported by our app.
We are however actively working on investigating these problems, although we do not currently have an estimation as to when we will be able to make everything work correctly.
Considering this, should we issue a full refund for your purchase?
(Alternatively, we could put your license on hold so that when the app will function correctly on Catalina in the future, you can activate your license at that time, and use it for the entire annual licensing period)
Regards,
xxx xxx | Piriform Support - San Antonio, Tx
Product Docs: http://www.piriform.com/docs
Help Center: http://support.piriform.com
