DennisD

I'm worried about my connected toilet. Preventing downloads could be problematic.

Hi kevmcm. If you can see in the scanning window which postbox location CCleaner is hanging on (file, folder?), then until you get some kind of resolution, you could add that location (or the entire postbox folder) to CCleaners "Exclude" list to save you closing it down ... http://www.piriform.com/docs/ccleaner/using-ccleaner/excluding-files-folders-and-registry-entries ... assuming you haven't done that already.

Hi alice, and welcome to the forum. "MainMenu.nib" in use suggests that the user interface for CCleaner is still running, but being a Windows user as probably all the members here are, that's an educated guess. Your OS should be compatible with CCleaner according to the docs page ... http://www.piriform.com/docs/ccleaner-for-mac/introducing-ccleaner-for-mac I would suggest removing CCleaner completely and then reinstalling it, but to be sure I'll point the devs to this post and see what they say, so watch this space. Hope that helps.

Never heard of it hazel, looks good and worth a try, although as to whether it would stop folk being scammed by clicking a url in a message I obviously don't know. Anyone out there using it? EDIT: Just had a look at it on the Play Store, and I think I'll stick with WhatsApp for now. Appreciated all the same.

Hotaru, there are locations not mentioned in your list there, and I agree, screenshots are tricky to take. In CCleaner, go to "Settings" using the icon top left and select "Custom Analyses" as shown at the top here ... On the screen that opens you will see the various locations which can be selected to be "cleaned", as shown here ... You'll see any locations not selected for cleaning, and one which comes to mind as shown in my screenshot is "downloaded files", which on my phone currently contains items I want to keep. You may have an item (or items) not selected containing some if not all of the space you want to free. You could also use a file manager to look for items being stored of which you are unaware. And you have a lot of SMS messages there. I have no idea how much space they would take up. And YouTube if you use it can quickly build up a lot of MB. Post back what you find.

That is good news. I'm happy things are working out for you.

I've had this pic on my computer for an age. Perfect opportunity to blow the cobwebs off. The lovely Hilary.

Hi Luke. I see your point, and I always make a point of deleting manually all unnecessary language files from any program. The trouble is, Piriform software has options within it's software to change the language after install, and in multi computer environments this option may be used. Removing language files during installation would remove optional languages from the drop down language setting menu, making it's presence kinda useless. That's my take on it, and I can't really see this change being made by Piriform. Hope that helps, or even makes sense.

From Malwarebytes LABS ... https://blog.malwarebytes.com/cybercrime/2016/10/uk-whatsapp-users-warned-of-latest-in-the-wild-scam/

Hi Jay, and welcome to the forum. I don't think it's anything which came down with CCleaner, but there is an adware program called "genieo" which has been around for a number of years, and in various guises, and can run a process called "Installer". Although this may not be the issue, it's the first thing to check out just in case. Have a read here ... http://www.thesafemac.com/arg-genieo/ That article was written in 2013, and updated in 2015, and apparently this adware is still around. To be absolutely safe, can I suggest you follow the advice given and download "Malwarebytes Anti-Malware for Mac" (free), which will scan and remove any adware you may have inadvertently downloaded onto your computer. Hope that helps, and let us know how you get on.

I'm sorry, off hand I'm not sure, but I would be interested as to whether Recuva can now access and scan the drive. It's possible that although you can now access the drive, Windows may be having a problem with the file system. I'm thinking of your first screenshot in your second post which shows the drive as now consisting of "Unallocated Space", in other words "Raw" data. This suggests a possible corruption to the boot sectors of the drive which would mean Windows can no longer read the file system or know the contents of the drive. But bear in mind Windows can only read the drive state from the boot sectors and your files will still be there. Hopefully, all is not lost if Recuva can no longer scan the drive. As long as the drive is recognized by Windows there are freeware recovery programs which can scan Raw data for files. And as a last resort there is also the possibility of repairing the boot sector information to restore the drive to it's original state, or to use other freeware to search for and restore the original partition of the drive. A similar end via a different route you could say. And finally, this all depends on the cause of the "I/O device error" not manifesting itself again. Try Recuva again and post back. Try the deep scan option if the normal fails. EDIT: Forgot to mention, the repair options are a last resort as they are not 100% guaranteed to fix things although they've worked for me in the past.

Does my connected toilet count? I dunno whether it would pass that test, although it has passed things previously.

Hi DR. The "I/O device error" shown in your screenshot could be a number of things including a hardware issue like a loose connection. It could be good or bad news and without trying a number of things there isn't an immediate way to tell. I suggest you have a read here ... http://www.tech-faq.com/io-device-error.html ... and follow the different troubleshooting suggestions mentioned. It's a very informative read. Further to one of the suggestions made I've seen it mentioned that restarting your computer in "Safe Mode" may help, simply to eliminate the possible interference of third party software. You could also download "Seagate Diagnostic Tools" for your drive from here ... http://www.seagate.com/gb/en/support/downloads/seatools/ ... and maybe find out exactly what is wrong with your drive, or if it is in fact your drive and not your USB input. Have you tried different USB sockets or even another computer? Lastly, you may still be carrying that bit of good fortune and unplugging and reinserting your drive may just work again for you, because as it stands I don't think any software will be able to access your drive whilst it's experiencing that particular error. On that point I would be happy to be contradicted. Anyways, check out the suggestions and then if you need to the Seagate Tools and post back how you get on. Hope that helps. EDIT: If any of my more techie mates on here have other suggestions for this "I/O device error" then please feel free without throwing too much at DR.

Hi Terje, and welcome to the forum. You don't mention the reason you need to recover your photos such as the phone is malfunctioning, or the photos were deleted, or whatever the reason, so I'll give you the easiest answer and assume your phone is working. Your computer may see the phone, but if it hasn't been given a drive letter it won't be seen by Recuva, or most other software. A quick research tells me that phone has a setting to enable it to be used as a "mass storage device". Provided you can access the phones settings and select that feature, then it should be given a drive letter which will enable Recuva to see it and scan it. Hope that helps.

Thanks for the info hazel, although I'm not sure whether I'm disappointed or couldn't care less. Pale Moon 26.5.0 will now simply become my newest old browser.

Hi polaatx, and welcome to the forum. Please don't beat yourself up as you aren't the first to do that, and you most certainly won't be the last. Being disappointed is one thing, but what you did is not uncommon and not deserving of metaphorically stripping the skin from your back. Honestly. Firstly, in my humble opinion, huge terrabyte drives are one of the worst things to appear in the world of computers and storage. I would rather have 4 x 500gb drives than 1 x 2tb drive, (I think that's the correct comparison) as these drives are the absolute epitome of putting all your eggs in one basket. However, that mini rant doesn't help you but I can tell you that because you did a "Quick Format" all your files will still be there. To achieve your aims by using Recuva, and I would suggest initially using a "Normal" scan, firstly go into "Options/General" and select "View Mode - Tree view". Secondly, go into "Options/Actions" and select "Scan for non deleted files" and "Restore folder structure". The first option will display the files Recuva finds in the same folder structure as their original location which enables you to choose locations to recover and ignore those locations you already have backed up. With the second two options the first is self explanatory whilst the second will restore any recovered files into their original folder structure. Please note this doesn't mean their original location, but into a copy of those locations on a different drive. And you must of course restore to a different drive so as not to overwrite the files you are trying to recover. And please note also that the scan may take some time because of the drive size. I've deliberately answered your second question first, as this is the best option to try first. Regarding your first question, although it sadly isn't as easy as it should be to have an "ignore that format" scenario, it is something which can be done but in a slightly more complicated way, and it does involve writing to important sectors of a drive and is therefore something I would suggest leaving as a final option when all others have failed. For now, I hope that helps.

Hi Desperate Recover, and welcome to the forum. Your username says it all and I do sympathise. However I don't have a simple answer, and to hopefully get somewhere we need more info from you. What was the reason for the need to recover data. Faulty drive? Accidental deletion? Accidental format? What Operating System are you running? The error message you are getting doesn't seem to have a definitive explanation from any amount of googling, although it usually means that for whatever reason the file system and/or the drive parameters are no longer able to be determined by the host computer. Without having the drive in front of me I would hazard a guess that ... a:) The ability to scan and recover with Recuva in the first instance may have been fortuitous and ... b:) The reason it was fortuitous is that there is a problem with the drive which has manifested itself more seriously when a second scan was attempted. What happens and what info is displayed when you now attach the drive to your computer? a:) Does Windows assign a drive letter to it? b:) In Disk Management, does it show up as having a recognised partition and file system, or does it now show up as "Unallocated Space", or in other words, as a "Raw" drive? If you can provide as much info as you can, we'll have a look at the possibilities open to you. File recovery isn't an exact science sadly, and it isn't outside the bounds of possibility that if you unplug your drive and reattach it, Recuva might be able to access and scan it again. Over to you squire, give us all the info you can.

Hi Hotaru. I think you misunderstand what I suggested you do as we're not looking for errors or warnings ... Highlight and select an item wasn't technically accurate as we're talking about touch screens here and not the usual computer mouse control way of selecting things. Anyways, that out of the way, what I meant was that if you run a scan with CCleaner and then look at the results list it will give you an indication of the various locations which could be cleaned. On my phone the top item in the list is usually the one hanging on to the largest mb's of space, and it's "cache". The entry will also say how many apps are hanging onto that space ... The example shows that 250 apps are using 758.96mb of space. Before cleaning, if you then jab a sticky little finger onto that item (or any item), it will open a new list of the various apps which are individually using that space, and it will also tell you how many mb's each individual app is hanging onto. Let us know what you find. One other possibility, is that the CCleaner scan tells you how much space "can" be saved, not how much "will" be saved. This is because there may be an item or items in the scan which are not ticked, and although they will be included in the "can be deleted" total amount, if not checked they won't be included in the cleaning result. You may have to scroll down the original list to see all entries.

Have a read here ... https://forum.piriform.com/index.php?showtopic=47164&do=findComment&comment=277170 You don't say which OS or version of CCleaner you're using, but it's the same issue and devs are aware.

I haven't an answer for you Hotaru, but maybe have a look at the items after scanning and see which location or app is hanging on to the space. If you highlight and select an item in the results list it will give you a further list of the apps or processes under that particular section. Least ways it does on my phone. With that info we might be able to help with an answer, or it may answer the question for you. In the meantime one of the guys may have experience of this and have a solution for you. Hope that helps.

When Firefox changed the way it did things by running separate plug in containers, it succeeded in permanently maxing out my CPU. My XP machine was virtually unusable, and that was just FF by itself with no add-ons or extensions of any kind. The idea may have been good, but it brought my machine almost to a standstill. And I don't blame my computer as firstly everything else runs just fine, and I've tried a few different browsers. And secondly there were more than me experiencing and complaining about high CPU usage. I have an older version of Opera for the same reason, change wasn't an improvement. I run Opera 12.16 and it runs like a thoroughbred race horse, whereas the new Opera impersonator runs like a ... well, it doesn't run, it walks, very slowly. My main browser is Pale Moon Version: 26.5.0 (Atom/WinXP), which although I don't have an Atom processor, still runs like a dream. And it doesn't update every couple of hours like it's mainstream cousin. Updates are regular but sensible, and importantly, my Winstripe Modern theme works with it. I also keep an old version of Firefox, version 24 ESR. I stopped at version 24 because versions after that have been changed is some way that messes up my much loved and long time used theme mentioned above. And as a simple note of interest, I run with Sandboxie and occasionally with Returnil virtualisation. Both older versions. Old operating system, old browsers, old virtualisation software, and no interference from microsoft. Does it get any better. I've had zero worries or concerns about security since MS stopped supporting XP (probably a good thing), and the same zero worries about old software, and completely ignored the "Update your operating system NOW!!" scaremongering. My machine is as clean now as it was when MS were occasionally screwing it up with security updates. Not wishing to brag but I could go out tomorrow and buy myself a cool desktop and probably a cool laptop to go with it, but I've absolutely no wish to move away from this still perfect XP machine and once again get into the world of Microsoft and it's never ending search for control. Ah yes, I've even deleted all the MS HotFix Uninstallers. I'm free!!! Finally, I've stuck my moderator head on and I'm slapping myself on the wrist for wandering slightly off topic and having a rant, but you can't beat a good rant. EDIT: Almost forgot, the above isn't a recommendation for others to follow, as each to your own and make your own mind up as to whether you know enough about keeping your computer safe to not go along with the flow. But it's food for thought for those that do.

I'm happy to say I resigned long before they sacked me. Gave up on Firefox itself many versions ago.

You got there in the end.

Does this help ... Some info on Ashampoo Uninstaller 5 v.5.00 which is more detailed than anything I could find on v 6. I'm assuming that v6 will be similar in it's install characteristics. For example have a look in scheduled tasks for a v6 entry similar to the v5 entry shown below. I couldn't say as to whether CCleaner would or could override a scheduled task as I don't run any. But probably not. I don't have Win10 so I'm not sure if the install will be the same as for up to Win8, which the above relates to. Anyways, scheduled tasks is a good place to start, and in the meantime one of our Win10 running members may chip in if things are drastically different with that operating system.

Tas, I love V8 racing and the Bathurst in particular, and will hopefully catch it on TV, or elsewhere. Amazing track, cars and history. Here's my contribution, which is the 1963 Bathurst Armstrong 500 winner, a Mk1 Cortina, and of particular interest to me as this is the car in which I learned to drive. Well not this particular car sad to say. At the time, and within it's price bracket, the MK1 Cortina was one of the best cars on the road and I remember those lessons like they were yesterday. EDIT: I took my test in 1968 I hasten to add, not 1963. I'm old enough without adding 5 years. Cars went quite a few years in those days without real changes, unlike now when models change before you can turn around.