I couldn't access my profile because I couldn't remember my password. Reset password on the website was down so I submitted a request about this, on Saturday. I got a reply on Tuesday and support told me password reset has been taken down and to SEND THEM MY NEW PASSWORD VIA EMAIL, IN CLEAR, so they could update it.
I couldn't believe what I was reading. I can understand this is a stressful period for you but asking to exhange a password via mail?!? W.h.a.t. I obviously refused and never got a reply. I've been unable to access my profile for almost 4 days now.
And I am a premium user, so this is supposed to be the premium support...
