Eric Collart

Ok, just found 2 other threads about same problem and one also with BitDefender... I was able to install 5.63 using the Slim installer you can find at https://www.ccleaner.com/fr-fr/ccleaner/builds It seems other antiviruses block 5.63 as a precaution ... The bad stuff is there is no notification (same for user using Defender) Eric Collart

Hello, don't know what's happening and if only my PC is concerned or not but I cannot install 5.63 free anymore on my Win 10 (1809) protected by BitDefender free ! There is no event reported by BitDefender free. Setup starts, ask to confirm admin right, then extract all installation files then the extraction progress popup disappears and nothing more happens ! Starting digging in event log files and found this pointing to BitDefender: Nom du journal :Application Source : Application Error Date : 15-11-19 12:47:21 ID de l’événement :1000 Catégorie de la tâche :(100) Niveau : Erreur Mots clés : Classique Utilisateur : N/A Ordinateur : Eric-PC Description : Nom de l’application défaillante ccsetup563.exe, version : 5.63.0.7540, horodatage : 0x5682fc79 Nom du module défaillant : atcuf32.dll, version : 1.28.222.0, horodatage : 0x5d874f64 Code d’exception : 0xc0000005 Décalage d’erreur : 0x00002d8e ID du processus défaillant : 0x319c Heure de début de l’application défaillante : 0x01d59baa6c9ac2f3 Chemin d’accès de l’application défaillante : F:\Eric\Downloads\ccsetup563.exe Chemin d’accès du module défaillant: C:\Program Files\Bitdefender Antivirus Free\atcuf\264334846398198787\atcuf32.dll ID de rapport : d068f6be-68c3-41ac-81b7-1a189fdcd08f Nom complet du package défaillant : ID de l’application relative au package défaillant : XML de l’événement : <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="Application Error" /> <EventID Qualifiers="0">1000</EventID> <Level>2</Level> <Task>100</Task> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2019-11-15T11:47:21.473543700Z" /> <EventRecordID>34072</EventRecordID> <Channel>Application</Channel> <Computer>Eric-PC</Computer> <Security /> </System> <EventData> <Data>ccsetup563.exe</Data> <Data>5.63.0.7540</Data> <Data>5682fc79</Data> <Data>atcuf32.dll</Data> <Data>1.28.222.0</Data> <Data>5d874f64</Data> <Data>c0000005</Data> <Data>00002d8e</Data> <Data>319c</Data> <Data>01d59baa6c9ac2f3</Data> <Data>F:\Eric\Downloads\ccsetup563.exe</Data> <Data>C:\Program Files\Bitdefender Antivirus Free\atcuf\264334846398198787\atcuf32.dll</Data> <Data>d068f6be-68c3-41ac-81b7-1a189fdcd08f</Data> <Data> </Data> <Data> </Data> </EventData> </Event> Thanks for help Eric Collart (Belgium)