scoobydog
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Posts posted by scoobydog
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On 20/01/2020 at 17:42, Stephen CCleaner said:
Hi scoobydog,
First, I apologize that this thread hasn't been picked up. We appreciate the severity of the issue and are continuing our investigation. We will be able to provide an ETA on a fix once we find the root cause. It is quite a complicated issue.
Regarding your comment above, are you completely certain OneDrive isn't installed? Have you checked the various services, tasks, etc. to be sure that no OneDrive component is running or acting on your system?
Again, my apologies. I am now receiving notifications of replies to this thread and will keep you posted.
The delay and inactivity on this issue which you "appreciate the severity of" is ludicrous given the length of time you have been aware of it.
The issue and finding a solution shouldn't be too complicated in so far as you have a start point to investigate from...............what did you change in the last update? Start there.
So far as your question re OneDrive, are you serious? It really shouldn't matter that I do or don't have it installed. But to answer............OneDrive is NOT installed. I have checked the various services, tasks etc and I am SURE that no OneDrive component is running or acting on my system. OneDrive has been uninstalled and eradicated in it's entirety from my system. In my world OneDrive does not exist as I, and others, have made perfectly clear. As soon as my current licence expires, Ccleaner will suffer the same fate and be eradicated from this system.
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I will have a look thank you. Fully understand the concern re these types of tools but, until recently, Ccleaner has been great. Simple to use and efficient, effective, job done. Not anymore.
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2 minutes ago, david88446 said:
It looks to me as though something is seriously wrong at Piriform as there has not been a new release since Ccleaner v5.63.7540 on 15th October 2019 and usually there were updates every couple of weeks. Maybe there is no one left there to work on this issue. I've completely stopped using Ccleaner and am trialling alternatives now.
What alternatives can you recommend?
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5 hours ago, S O said:
My Pro Licence is due for renewal on Monday, given that this issue has been ongoing since July 2019 when first raised and there has been no visible attempt to rectify the issue, I will not be renewing.
When I pay for software, I expect support when there is an issue, especially when it corrupts essential software like Outlook, Word and Excel.
My licence doesn't expire until August 2020. But rest assured I will not be renewing. It's difficult to understand why Piriform haven't addressed this issue. Even to the point the issue hasn't been acknowledged with assurances it's being worked on. And yet still selling and renewing licences. Quite disgusting really.
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It appears I have spoken too soon. I do not have OneDrive on my PC. Ran CCleaner yesterday and unable to open Office components today (Outlook). Have just been forced to carry out a re-installation of Microsoft Office 365.
For goodness sakes Piriform when are you going to address this issue?!
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It appears I have spoken too soon. I do not have OneDrive on my PC. Ran CCleaner yesterday and unable to open Office components today (Outlook). Have just been forced to carry out a re-installation of Microsoft Office 365.
For goodness sakes Piriform when are you going to address this issue?!
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Hi SO,
I can't advise any further than to tell you that the 'fix' by Picky Number 1 has worked for me and I've had no further problems. That said I hope I haven't put a hex on myself with that statement but all has been well here for some months now.
I am somewhat surprised the powers that be here haven't sorted this issue by now!
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15 hours ago, Picky Number 1 said:
Uninstall Microsoft OneDrive, Windows 10:
Select Start button
Select Settings (the gear icon)
Select Apps (Apps & features page is displayed)
Scroll down to Microsoft OneDrive, left click, select UninstallMicrosoft OneDrive uninstalled as per the quoted guide by Picky Number1.
Run CCleaner as before on custom scan.
Open Outlook via taskbar pinned shortcut followed by Word and Excel etc via start menu shortcuts.
No problems or issues of any kind when opening Office 365 components So thanks to the input of Picky Number1 my problem is fixed, thank you so very much Sir. I have never used OneDrive and have no use for it so it's a redundant component so far as I'm concerned. I can do without it. Anybody else who is in the same situation follow the instructions by Picky Number1 and your problem is solved. To Piriform you have the direction to concentrate your efforts (?)(!) in order to fix this issue for customers that do require OneDrive. Right, I'm off to write an email
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Thanks Picky Number1 & nukecad. I will need to take a look in the morning as the PC is now performing backups etc and can’t be disturbed. I will come to this thread tomorrow.
Your help is very much appreciated.
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38 minutes ago, Picky Number 1 said:
Wow! I understand your frustration scoobydog. I encountered the identical problem around the same time as you (and others). I'm running an old free version (v5.01.5075, 64-bit) that I went back to when I found newer versions were getting too complicated for my needs. When the problem first occurred, I noted that the Microsoft folks had pushed out an Office 365 update just prior to that corruption of all Office programs in Office directory (can't fathom why so many folks have jumped on the shortcut angle). I didn't rule out that something in Office 365 changed that triggered the problem. I searched for solutions and dabbled with some ideas for a day and opted to just stop using CCleaner.
Yesterday, I caught up on this thread that you started to see if a solution had been identified... nope. So I read up on Office 365 functionality and set out to try a few things. I won't get into why I did what I did, but can say that uninstalling the OneDrive program from the problem PC got rid of the problem. Ran CCleaner several times after removal and there was no corruption of the Office programs executables. I went out to Microsoft, installed the latest OneDrive program, and ran CCleaner. No corruption problem. If you have OneDrive installed, I suggest giving this a shot. If it works, I can fill you in on some of the install background here that got me on the path. Good Luck!
RC ASQ CSQE, CQA, CBA, CQIA (retired)I can try that but is it even possible to install Office 365 components individually? Mine all installs as a bundle.
Just checked and it appears I don't have an option to uninstall One Drive individually.
Further edit:
The version of OneDrive on my machine is the latest version available for download v19.123.o624.0005
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So I'm now updated to 1903 and............................. my classic old solitaire has gone and Cortana is back ggrrrrr. Seems Cortana can't be disabled anymore without also disabling search. I know this is the wrong place for a whinge but ggrrrrrr!
Please don't respond to the above. I was just having a frustrated whinge and want to stay on topic. Sorry.
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Hi Stephen,
can I assume you want me to run CC prior to the above? I ask because if not I know I will not get an error message. I’ve been using Outlook via the taskbar shortcut as recently as an hour ago.
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2 minutes ago, hazelnut said:
I'm sure that info will be helpful to Stephen and the rest of the Admin team.
Will it upset you to know that the version 1803 will cease to be supported in November I think?
You are actually 2 Windows versions behind. But let's not worry about that just now, let's see what the Admins say after they see your replies
Cease to be supported? How does that happen? Two windows versions behind? Again how does that happen given updates are set to download and install automatically?
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1 minute ago, hazelnut said:
Can I just confirm something with you?
If you click once on the Windows start flag at the bottom left of your screen and immediately type winver and then click on the tab that comes up, what VERSION of Windows does it say you are running.. 1803?
Don't worry about the typing bit, you don't have to look for a box to type the word winver in as Windows works it out itself
Hi hazelnut,
Yes VERSION1803
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Stephen CCleaner,
- the version of CCleaner you are using (we need to reconfirm this to test on an identical version) v5.60.7307 (64bit)
- the edition of CCleaner you are using (e.g. CCleaner Free, CCleaner Pro) CCleaner - Professional Edition.
- the OS version of Windows you are using: already confirmed as Windows 10
- the edition of Windows you are using (e.g. Professional, Home) Home
- the Windows build you are using (search for "Windows Update Settings" and scroll down to 'OS build info', e.g. "17134.885") OS Build 17134.885
- your Windows architecture: already confirmed as 64-bit
- the version of Internet Explorer you are using I.E. v11.885.17134.0 (although I never use I.E. I use Firefox Quantum 68.0.1(64bit)
- how you are trying to launch Outlook Usually via a shortcut pinned to the taskbar. Sometimes via the start menu.
The steps you ask me to perform are beyond my capability without explicit instructions/guidance. I'm not that computer savvy and don't have the first idea as to how I go about navigating to the areas you require.
I can assure you it's definitely and can only be CCleaner causing the problem. I know this because all Office products, including Outlook load and run as intended prior to using CC. Every time I use CC and then try to use an Office product I get the error message previously described whether I try to use the taskbar shortcut or start menu shortcut. The option to clean them is unchecked in the custom clean settings and always has been. I reinstall Office 365 and all is fine again until I next use CC. As was the case again only a few days ago when I again had to reinstall Office 365.
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4 minutes ago, Dave CCleaner said:
There does not seem to be anything in the list there of any importance, but I will pass it up to the experts for a second opinion.
One thing I did notice though is that you had enabled secure file deletion. While this should not make a difference, did you have secure file deletion enabled in the past when you were performing cleans with no problems?
Yes. I’ve always had it thus.
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Just now, APMichael said:
Very strange! Unfortunately, I don't have any ideas anymore.
Then only Piriform can help...
It's strange right enough. APMichael I very much appreciate your help. Indeed it would be nice if Piriform were able to help. Hence my question earlier asking if anybody reads these bug reports. It appears Piriform don't!
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2 minutes ago, APMichael said:
Ok, all shortcuts are corrupted and that only happens with CC Pro. So it seems that it should be related to one of the Pro features.
What is your setting for "Users" (Options > Users): Current user only, All users, or Selected users? If it is one of the last two, can you please try "Current user only"? This would be the only Pro feature that would come to my mind about the problem.
It is and always has been set to "Current user only".
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1 hour ago, APMichael said:
I'm not from Piriform, but I checked your log.txt. CC doesn't actually remove anything that could cause this problem. Only log files and temporary files are removed.
But I have noticed that it removes shortcuts from your desktop ("C:\Users\XXX\Desktop\XXX.url"), so it seems that you have not unchecked the "Desktop Shortcuts" rule. Please make sure that you have unchecked this rule and also the "Start Menu Shortcuts" rule (as Dave CCleaner already mentioned).
The error message shows that only the shortcut in the taskbar is corrupted, not Office itself. Doesn't it work to start Office using one of the shortcuts in the start menu?
Edit: You can ignore what I wrote about the desktop shortcuts. They were in the recycle bin. Sorry!
Thanks APMichael but..................................... "Desktop Shortcuts" and "Start Menu Shortcuts" rules (as Dave CCleaner already mentioned) are unchecked. Also no Office products are checked so I fail to see why CCleaner is corrupting Office. No it doesn't work to start Office using one of the shortcuts in the start menu. I get the very same error message trying that as I get from using the taskbar shortcut.
If CC doesn't actually remove anything that could cause this problem why is it actually causing this problem? Because it is indeed causing this problem. I'm not alone in this experience and the only answer is to reinstall Office after using CCleaner.
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On 7/16/2019 at 14:27, Dave CCleaner said:
Interesting issue. The CCleaner team all use Office and have yet to brick themselves. If you run an analysis first with Office checked (would be under Custom Clean > Applications > Applications) ...
... and then right-click "View all Files" you should see a list of cache and temp files and some recent file LNKs - but nothing mission critical.
Under Custom Clean > Windows > System, do you have "Start Menu Shortcuts" and "Desktop Shortcuts" unchecked? Might not be the install itself at (C:\Program Files\Microsoft Office\root\Office16\outlook.exe) but just the shortcuts being mangled?
I have done as requested and messaged you directly.
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1 hour ago, Manny1951 said:
I've confirmed that CCleaner PRO does corrupt OFFICE 2016 and thus I had to do a reinstall of OFFICE 2016. I've run CCLEANER pro and then clicked on OFFICE 2016 products and sure enough, files were corrupted. Did reinstall of OFFICE 2016,,,,,,,,,ensured the office products were all shut down, ran ccleaner pro again, and once again files were corrupted. Not using CCleaner PRO until i'm told there's a fix for this issue.
I’m not for a moment going to say I’m glad this is happening to you. I will say however I’m relieved that I’m not imagining things and losing my marbles.
No problems or issues of any kind when opening Office 365 components 
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Office 16/Office 365 potential issues with CCleaner [under investigation]
in CCleaner Bug Reporting
Posted
I don't have OneDrive installed. Still experiencing the problem. Have stopped using CCLeaner and my subscription will not be renewed in August. Piriform have been consistently remiss in their handling of this issue and, although I'm unsurprised given the lax attitude to this problem, not a single mention of a refund of subscription. I'm done with it.