FabioA

Therefore, the Help should be updated. Currently, it appears the following: But never a blue alert is mentioned.

Hi Nergal, Thank you for your answer. May be the Help section is not updated? Because it isn´t mentioned any blue alert.

Hello, I would like to know the meaning of this alert where the color is blue. I read in the Help section (What is the Smart Cleaning feature? – Piriform Support) that there are red and yellow notifications but not blue. Thanks to clarify.

I confirm exactly the same issue in another computer (trying to update the same type of driver: Realtek PCIe GbE Family Controller). The driver apparently is updated but then it appears as skipped.

Yes, it continues occurring after restarting, right now I tried it again and I have the same issue. I don´t know if the problem is particularly with that driver (I can´t try updating other drivers from the list because it is not necessary to do that according to my system). Maybe I try with other computer and I will see. Thanks

Hello, I want to update the driver of the images but after the process apparently is finished, it appears as skipped. I stop the skipping and try again and all the updating process is repeated: the driver is showed as skipped.

Thanks johnccleaner. I checked that and it does not match. In the Device Manager the date is the correct, it is the exact date when the driver was installed by CCleaner. You can see the image. In all of the other cases of driver updates it occurs the same. The installation date does not match, it is very different to the real installation date.

Hello, My question is about the "Installation date" column. NONE of drivers that I installed with CCleaner shows the real installation date. It seems to be the installation date is close to the release date in all cases. For example, today I updated the Intel Graphic driver and the installation date is 09.04.2019 (see attached image) Should the Installation date show the date in which the driver is updated?, or it is indicating another meaning? Could it be a bug to be fixed? Could you clarify the meaning of the Installation date column? Thanks in advance

Hello, Due to the minimalist style of Health Check and the lot of doubts using that tool, my question is: Does Health Check avoid the "Cookies to Keep" list? or it delete all cookies? It would be nice if the user interfaces of Health Check can contain more information and/or setting options, so we will be able to understand better what that tool is doing. Thanks

Hi Megan Yes, they can use the same address. I tried the issue now and the results were the same. Thanks

Hello, After driver scanning, I wanted to Skip some drivers from the resulted list, but after trying with the first of them, CCleaner hanged (as attached image). I had to do a forced close of the program.

It´s a good point and you are right. That setting item was checked. I confirm that the cause of the false bug was that because all elements in the recycle bin had a time <24h. Thank you.

Thank you for your response. I´ll take it into account. I don´t know why, but today CClenaer works fine with the recycle bin item. Today the analysis indicates the same number of elements that the recycle bin has.

Hello, With the last version of CCleaner (5.62.75.38) I verified that the checked item Empty Recycle Bin doesn´t work. I have several files and folders in the recycle bin but CCleaner doesn´t clean them (in both modes, Easy Clean or Custom Clean). You can see the attached image: CCleaner results after loading "Analyse Empty Recycle Bin"; and behind of it, the amount of elements in the recycle bin.

nukecad: It´s a good possible explanation. As a consecuence of my observations and related to your comment: I verify that the Smart Cleaning acts only on the items that you have checked because after the cleaning alert a manual searching of junk shows the same. You can test it.

Hello, I didn´t do anything but now the cleaning notification seems to be working fine. I verified 2 notifications in last days. The sizes of junk coincide.

I haven´t tried with the recycle bin yet. I want to verify a second time if the notification appears with that information of high GB. Until today, the notification hasn´t appeared again. Thanks.

Thanks nukecad I guess something like what you say, too. The Help documentation is very poor and we couldn´t know how exactly is the method of cleaning used by the Smart Cleaning feature. I´ll continue to see how Smart Cleaner notifications works and may be I ask the support team by a ticket.

Hello, The notification atracted my attention because it showed a big quantity of GB only one day after a cleaning. Following that, I tried an analysis and the size of junk was very very lower. Please, see the attached files. Could it be a problem with the notifications of the Smart Cleaning when it has to detect junk files? Am I doing any mistake? Thanks

You are right, I tried writing down each type, one by one and I encountered that the problem was with ~*.* when was present in the list. But ~*.* isn´t the same of *.*. Maybe CCleaner doesn´t allow all that contains *.*, no matter where it is located inside of the file type.

Hello, In Options, Include, I try to include the following after I click Add button : Include/Drive or Folder: C\: Fyle Tipes/File Types: *.diz;*.old;*.nch;*.wbk;*log.txt;~*.*;*.log;*.prv;*.sik;*.bak;*.ilk;*.aps;*.ncb;*.pch;*.$db;*.db$;*.^;*._dd;*._detmp;log*.txt;*.log? Options: any of the 3 options And the following warning or error appear: For system safety reasons you cannot select this specific location What is the cause of this? Are there any of that file type not allowed? If yes, which of them? Thanks

In my case, I was using the trial without problems with the Software Updater, but today I bought the license, insert the data to register and I saw this issue.

Hello, I have the same issue (CCleaner Professional latest version). When I click Software Updater: "Failed to get installed software from definitions (3)" error. (Windows Home 64-bit latest version 1903).

Hello It would be great if CCleaner can contain a module such as an Advanced Cleaner to delete certain file types. Today, for CCleaner, the user have to write all file extensions to delete and may not be the optimal situation for this kind of cleaning. Threre are nothing to select by recommendation. The idea is to have a kind of Advanced Cleaner such as what we can find in Wise Disk Cleaner. The user can quikly select the file extension to delete, has several modes to select (Recommended, All, None), among other setting features. Thanks