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Sandra CCleaner

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Everything posted by Sandra CCleaner

  1. Hi there, thanks for reaching out to us! The bug you have described above is known to us and we are working on fixing it. Please note, that your tracking is being protected in Kamo, but you may not be receiving this information. For further help and support please contact us at support@ccleaner.com or visit ccleaner.com/support. Thank you!
  2. Hi everyone, Kamo is our newest product dedicated to protecting people’s online privacy and want to hear your feedback and suggestions so we can build it in line with your needs. Please use this thread to share your suggestions for Kamo and the features you would like to see! Thank you!
  3. Hi there, thanks for bringing this to our attention. We are updating the certificate and the redirect should be working again soon. Apologies for the inconvenience this has caused and again thanks for spotting.
  4. Hola Roberto, lamentamos que no esté satisfecho con nuestro producto. Comuníquese con nuestro equipo en support@ccleaner.com para solicitar un reembolso de su compra. Gracias.
  5. Hi @hsl, thanks for reaching out to our community. Our QA team has confirmed that its being cleaned by the taskbar jumplists rule as expected. Please do reach out to our support team on support@ccleaner.com with any questions and queries.
  6. Hi all, we are aware of the redirect not working as a result of a recent software update and have notified our forum platform provider about this. We hope that this issue will be resolved asap. Thank you.
  7. Hi there, you should be able to activate Pro features on CCleaner Android with your Google Play details. If you have changed your Google Play details or are experiencing any problems please contact our support team on support@ccleaner.com and we can look into this. Thank you.
  8. Hi @vermeire johny, thanks for reaching out to our community for help. Our support team can help you with this error - please drop us an email on support@ccleaner.com and we will be in touch soon. Hope this helps!
  9. Hi there, thanks for reporting this. I have shared your feedback with our team, and will be in touch as soon as I get an update.
  10. Hi all, thank you for reporting this. Please rest assured that our team is trying to replicate the issue and find out why that redirect has happened. We will share an update as soon as we have more information.
  11. Hi Jul, thanks for all the info. It has been shared with our Browser team. The error "code d'erreur 3: 0x80040154 -- system level" is unrelated to the uninstall issue, and means that an error occurred whilst checking for updates. Please could you let us know what happened when you went to 'Apps & Features' in the control panel? For example, did it launch the uninstaller window, or nothing happened? Thanks for helping us investigate this! This also doesn't look quite right. Please could you tell us how you installed the browser, and if you still have the installer that you used? Thank you
  12. Hi @stcarr, we're sorry about the error. Please contact our support team on support@ccleaner.com and we can look into this for you in more detail. Thank you!
  13. Hi there, I have flagged this issue to our Browser team, and they require Diagnostic information in order to investigate this issue further. It would be great if you could please share that with us, either here or with support@ccleaner.com. To get Diagnostic information from CCleaner Browser, please go to Settings > About CCleaner Browser (right at the bottom of the panel on the left hand side) > Diagnostic Information. A box will pop up with the info, and you can just copy and paste it. Thank you!
  14. Hi, please try using this: https://download.ccleaner.com/portable/ccsetup564.zip
  15. Hi Imacri, thanks for pointing this out. I have asked the team to update the article so it points to the right place. The link provided by Hazelnut is the correct slim download for v5.64
  16. Hi Chris, thanks for reaching out to our community and apologies for the delay in getting back to you. I can confirm that at this moment themes are not fully supported in CCleaner Browser (only experimental). You can enable themes and take part in the test, but it may cause some issues with the interface, though the risk is low. To enable themes, please go to secure://flags and enable the flag 'Themes'. Screenshot is attached for your reference. Please let us know if you require further assistance with CCleaner Browser.
  17. Hi Mark, we're sorry to hear that you're unhappy with Recuva. Please contact our support team using the contact details/contact form above. A member of our support team will get back to you as soon as they can.
  18. Hi, the Windows XP and Vista build can be downloaded from here: https://download.ccleaner.com/sunset/ccsetup564_xp-vista.exe CCleaner v5.64 is the last version that you will be able to use on XP and Vista and you will not be able to update, however v5.64 will receive any future critical security updates. Thanks
  19. Hi, thanks for this information . I can confirm that the emails are legitimate, and have come from us so no spam/phishing. I have shared this with the team - you should only have received one email; we will look into this.
  20. Hi Ayush, thanks for reaching out to our community. The CCleaner QA team has investigated this, and recommend checking whether the uninstall string is incorrect. Please see below for the steps you need to follow to check for this: HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\CCleaner OR HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\CCleaner Please do let us know if this solution works. Thank you.
  21. Hi, thanks for adding to the list. I will let our team know about these .
  22. Hi Jerry, I'm sorry that the solution did not work. I have related this to our support team who are investigating this error, and they have suggested sending your file analysis and registry scan results to see if anything correlates. If you would like to help us, please see info below - our team is keen to find out what is causing this problem, and we appreciate your assistance with this. To help us determine why this is happening on your system, can you please provide us with a copy of your analysis results from CCleaner? You can save the analysis results using the following steps: 1. Open CCleaner > click "Custom Clean" 2.Click "Analyze" 3. Right-click an entry from the list of results > click "Save to text file..." (Please send this text file to us on support@ccleaner.com) Additionally, and if you had cleaned your registry prior to when this problem occurred, can you please provide us with a copy of the registry scan results, as well? You can save the registry scan results using these steps: 1. Open CCleaner > click Registry 2. Click "Scan for Issues" 3. Right-click an issue from the list of scan results 4. Click "Save to text file..." (If applicable, please send this text file to our support team) Thanks, Sandra
  23. Hi there, thanks for reaching out to our community. Please try to register again making sure that all the details are copied and pasted in as explained above by Nergal. If that doesn't work, please reach out to support@ccleaner.com and our team will be able to assist.
  24. Hi, thanks for sharing. I have shared this with our product team who will review the comments and will be in touch with any questions.
  25. Hi Jerry, thanks for reaching out to our community. We suspect this may be attributed to CCleaner's removal of the OProcSessId.dat Office related file, which is (erroneously?) being stored inside of the Windows Temp folder. Specifically, we've had other customers report the same exact problem with Office, and after excluding this file from CCleaner in order to prevent it from being removed, the problem disappeared. Would you be willing to exclude this file as well, using the following steps? 1. (If needed) Reinstate Microsoft Office so it is functional again Open CCleaner > click Options > Exclude 2) Click Add > Drive or folder > Browse 3) Navigate to: C:\Users\herbe\AppData\Local\ 4) Click on the "Temp" folder > click OK 5) Select "File Types" and type: *.dat 6)Click OK Once excluded, please use CCleaner again and afterwards, please verify if the Microsoft Office products are working, or not. Additionally, I would be greatly appreciative if you inform me whether or not this works because if this is the cause of the problem, I'll want to make sure our development team is aware of this issue as well.
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