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Sandra CCleaner

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  1. Hi there, thanks for reaching out to us! The bug you have described above is known to us and we are working on fixing it. Please note, that your tracking is being protected in Kamo, but you may not be receiving this information. For further help and support please contact us at support@ccleaner.com or visit ccleaner.com/support. Thank you!
  2. Hi everyone, Kamo is our newest product dedicated to protecting people’s online privacy and want to hear your feedback and suggestions so we can build it in line with your needs. Please use this thread to share your suggestions for Kamo and the features you would like to see! Thank you!
  3. Hi there, thanks for bringing this to our attention. We are updating the certificate and the redirect should be working again soon. Apologies for the inconvenience this has caused and again thanks for spotting.
  4. Hola Roberto, lamentamos que no esté satisfecho con nuestro producto. Comuníquese con nuestro equipo en support@ccleaner.com para solicitar un reembolso de su compra. Gracias.
  5. Hi @hsl, thanks for reaching out to our community. Our QA team has confirmed that its being cleaned by the taskbar jumplists rule as expected. Please do reach out to our support team on support@ccleaner.com with any questions and queries.
  6. Hi all, we are aware of the redirect not working as a result of a recent software update and have notified our forum platform provider about this. We hope that this issue will be resolved asap. Thank you.
  7. Hi there, you should be able to activate Pro features on CCleaner Android with your Google Play details. If you have changed your Google Play details or are experiencing any problems please contact our support team on support@ccleaner.com and we can look into this. Thank you.
  8. Hi @vermeire johny, thanks for reaching out to our community for help. Our support team can help you with this error - please drop us an email on support@ccleaner.com and we will be in touch soon. Hope this helps!
  9. Hi there, thanks for reporting this. I have shared your feedback with our team, and will be in touch as soon as I get an update.
  10. Hi all, thank you for reporting this. Please rest assured that our team is trying to replicate the issue and find out why that redirect has happened. We will share an update as soon as we have more information.
  11. Hi Jul, thanks for all the info. It has been shared with our Browser team. The error "code d'erreur 3: 0x80040154 -- system level" is unrelated to the uninstall issue, and means that an error occurred whilst checking for updates. Please could you let us know what happened when you went to 'Apps & Features' in the control panel? For example, did it launch the uninstaller window, or nothing happened? Thanks for helping us investigate this! This also doesn't look quite right. Please could you tell us how you installed the browser, and if you still have the installer that you used? Thank you
  12. Hi @stcarr, we're sorry about the error. Please contact our support team on support@ccleaner.com and we can look into this for you in more detail. Thank you!
  13. Hi there, I have flagged this issue to our Browser team, and they require Diagnostic information in order to investigate this issue further. It would be great if you could please share that with us, either here or with support@ccleaner.com. To get Diagnostic information from CCleaner Browser, please go to Settings > About CCleaner Browser (right at the bottom of the panel on the left hand side) > Diagnostic Information. A box will pop up with the info, and you can just copy and paste it. Thank you!
  14. Hi, please try using this: https://download.ccleaner.com/portable/ccsetup564.zip
  15. Hi Imacri, thanks for pointing this out. I have asked the team to update the article so it points to the right place. The link provided by Hazelnut is the correct slim download for v5.64
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