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Sandra CCleaner

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About Sandra CCleaner

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    CCleaner Staff

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  1. Hi Roman, thanks for getting in touch with our community. Please see advise above about white listing CCleaner. Please also contact support@ccleaner.com to request a refund for your duplicate subscription, or to merge both subscriptions into one.
  2. Hi, we will make sure that the time is not lost from your license. We apologize for the inconvenience, and want to reassure you that our team is doing the best it can to solve this.
  3. Hi Danny, I will communicate this to our team and will be in touch once I hear back. Thank you.
  4. Hi there, I would suggest adding CCleaner to the exclusion list in Malwarebytes. We are also urgently investigating the reports of Security button being grayed out and failing to connect to server. We will be communicating any updates as soon as they will become available. We apologize for the error and hope that it will be fixed soon.
  5. Hi Patrick, thank you for updating the thread. Please do reach out to our support team if you need further assistance with your license.
  6. Hi there, we're sorry about the issue with cancelling your subscription. Please contact our support team on the details above to request a refund. Rest assured we offer a 30-day money-back guarantee.
  7. Hi, thanks for reaching out. Our support team is busier than usual so it may take a while to get back to you. Please rest assured a team member will be in touch with you as soon as they can, and will make sure that the correct expiration date is in place for your license.
  8. Hi, thanks for reaching out to our community. Please contact our support team using the address above and a member of our team will be in touch.
  9. Hi, thanks for reaching out to our community. We're sorry about the error you have experienced. Our product team is aware of this issue. So far our investigations (as well as this and other threads) show that adding CCleaner to the exception list of your anti-virus should solve the issue - so far this has worked for Trend Micro and Virus Buster. Or, as suggested above, downloading an older version of CCleaner. We are urgently continuing to investigate this and appreciate your help with looking for a solution to the error. Thank you.
  10. Hi, thanks for reaching out to our community. We're sorry about the error you have experienced. Our product team is aware of this issue. So far our investigations (as well as this and other threads) show that adding CCleaner to the exception list of your anti-virus should solve the issue - so far this has worked for Trend Micro and Virus Buster. Or, as suggested above, downloading an older verion of CCleaner. We are urgently continuing to investigate this and appreciate your help with looking for a solution to the error. Thank you.
  11. Hi, thanks for reaching out to our community. We're sorry about the error you have experienced. Our product team is aware of this issue. So far our investigations (as well as this and other threads) show that adding CCleaner to the exception list of your anti-virus should solve the issue - so far this has worked for Trend Micro and Virus Buster. Or, as suggested above, downloading an older version of CCleaner.
  12. Hi all, thanks for reaching out to our community. We're sorry about the error you have experienced. Our product team is aware of this issue. So far our investigations (as well as this and other threads) show that adding CCleaner to the exception list of your anti-virus should solve the issue - so far this has worked for Trend Micro and Virus Buster. We are urgently continuing to investigate this and appreciate your help with looking for a solution to the error. Thank you.
  13. Hi, thanks for reaching out to our community! We're sorry that you have experienced an error with your license. Sometimes rather than renewing a license, a new one is purchased, which seems to be what has happened here. Please contact our support team on support@ccleaner.com and they can look into this for you, and ensure that you have the correct license information entered in the app. In the mean time, you can also check how many licenses are associated with your email address here: https://www.ccleaner.com/support/license-lookup.
  14. Bonjour@Djeff, merci d'avoir contacté notre communauté. Notre équipe d'assistance est actuellement très occupée et elle vous contactera dès que possible. Veuillez ne pas envoyer plusieurs demandes d'assistance car cela pourrait retarder notre capacité à répondre. Parfois, les communications de notre part peuvent être acheminées vers votre dossier spam - veuillez le vérifier régulièrement. Je vous remercie. Hi, thank you for reaching out to our community. Our support team is currently very busy and they will be in touch with you as soon as they can. Please refrain from sending multiple support requests as it may delay our ability to respond. Sometimes communications from us may go to your spam folder - please check it regularly. Thank you.
  15. Hi @rablack97, thanks for reaching out to our support team. They are busier than usual at the moment, and unfortunately there is a slight delay in receiving responses but a member of the team will be in touch with you as soon as they can.
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