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Sandra CCleaner

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About Sandra CCleaner

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    CCleaner Staff

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  1. Hi Skidd, thanks for reaching out to our community. The Piriform Translator Webservice has closed a while ago. Please contact our dedicated support team on support@ccleaner.com with questions about this. Thanks!
  2. Hi, thanks for reaching out. We're sorry that there is an error with your license. Please email our support team on support@ccleaner.com and we can look into this error and issue a new license key if necessary. Thanks!
  3. Hi @singalong, thanks for reaching out! Please email our support team on support@ccleaner.com and we can check your license information securely.
  4. Hi, thank you for reaching out us. We apologize that the CCleaner Cloud maintenance work is still on-going, our teams are their best to return product functionality. Your comments will be passed onto the appropriate team. Thanks.
  5. Hi there, we're sorry that Recuva did not manage to retrieve your data. Please contact our support team on support@ccleaner.com who will be able to look into why the software froze, or issue a refund. Thank you.
  6. Hi, we're sorry for the error. Please let us know if the fix suggested by @nukecad helped! Thanks!
  7. Hi @surpriseantivirus, Please be assured that CCleaner does not collect browsing data. CCleaner only wipes browsing data held in databases and other files. Whether you’re using a free or paid version of CCleaner, it is necessary for some other data, such as the operating system of your device and the language you’re using, to be collected. This data allows us to maintain CCleaner and make sure that it works well. We’re transparent about the data we collect and what it’s used for. More information is available in our Data Factsheet: https://www.ccleaner.com/about/data-factsheet and the CCleaner privacy policy: https://www.ccleaner.com/about/privacy-policy We are also working on improving the installer flow and this should be available soon, with clear yes/no install option for our Avast offering. Please let me know if you have any further questions. Thanks, Sandra
  8. Hi, we're sorry that our support team has not replied to your email yet. They are experiencing a higher than usual number of support requests, and will be in touch with you asap. I have flagged your comments to the team too. Thank you.
  9. Hi Nancy, we're sorry to hear about this. You can drop our team an email on support@ccleaner.com and they can look into this for you. Hope this helps .
  10. Please contact our support team on support@ccleaner.com with questions about compatibility with Mac OS. The team is available on support@ccleaner.com and they will respond to your email as soon as they can. Thank you.
  11. Hi Paul, our team has contacted you yesterday via email. We apologize that it took us a while to reply, our support team is currently exceptionally busy at the moment. Please do check your spam folder for communications from us. Thank you.
  12. Hey, I have asked support team to take a look and I will double check as I speak and read Polish . But yes, name needs to be the same as when purchasing so this could be the error.
  13. Hi Jen, we're sorry that our team didn't respond yet. Our office is closed over the weekend, which is why you haven't heard yet. I have asked our team to reach out to you asap. Please do check your spam mailbox for communications from us. Thank you.
  14. Hi, we apologize that the necessary CCleaner Cloud maintenance is still ongoing. Please contact our team on support@ccleaner.com to speak to a member of our team. Thank you.
  15. Hi Simon, we're sorry about the error. Please contact our support team on support@ccleaner.com and we can look into this in more detail. Thank you!
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