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Andrei CCleaner

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About Andrei CCleaner

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  1. Hello @Dachstein, rest assured this will get fixed in the future as it's still something on our teams radar.
  2. Sorry about that.. the files should get deleted automatically by the software if the user lets the process to finish on their device.
  3. Hey Jonathan, the "zzz" files in question are created by CCleaner when using the Drive Wiper, Wipe Free Space cleaning option, or the Secure File Deletion setting.The "zzz" files are created for the purpose of overwriting data so that files cannot be recovered so unfortunately, it would not be possible to recover the original files that these refer to.However if you've lost some files, it might be possible that they were not overwritten and don't refer to the "zzz" files you're seeing, in which case you might be able to recover them with our product, Recuva.You can download Recuva for free fro
  4. Hey MrFreeMan, we've sent this to our devs to investigate this issue. Thank you for the info provided.
  5. Sorry to hear that. We will forward this info to our team.
  6. Hello @IQuqa can you please add our setup to your anti virus exception list or just temporarily deactivate your anti virus protection during your install process and see if this will still happen on your device ?
  7. Hey @redmartian50, Is this issue still happening to you now ? If you haven't successfully installed the software you can just delete the Kamo folder from your Program Files address. The setup didn't finish due to that error and so the uninstall exe file hasn't been installed on your device.
  8. Happy to hear that @magic144. Have a great week !
  9. Thank you @Pierre42. Our team will contact you soon.
  10. Hey @johnp57, please send the support team an email at support@ccleaner.com so we could look more over your situation.
  11. Hey @Tom H, we are still working on a fix. Unfortunately no ETA at the moment but our team is focusing in bringing this back as soon as possible.
  12. Hello, I do apologise about this confusion. Please, just send us an email at support@ccleaner.com so our team could cancel your subscription. If you will use the email that you've purchased your subscription you won't have to worry about anything else as our team will quickly identify your license and subscription on our platform.
  13. Hey IsZar, could you try and see if the problem can be resolved by rebuilding the Windows Search Index, as described at https://www.techjunkie.com/how-to-solve-windows-search-issues-index-rebuild/ ?
  14. Hey Ivsunz37, Please send an email to our support team at support@ccleaner.com so they could have a closer look over your situation. Until our team will respond back to your email please try to add CCleaner to the Bitdefender exception list and try again to install our software.
  15. Hey Lucpeeters, Please submit a ticket to us at support@ccleaner.com so our team could help you fix this asap
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