stevecripe57

nukecad: Thank you for your understanding response and for not demeaning or "blaming" the customer, when all I did was what the instructions told me to do. How was I to know that you weren't having file puma do your downloads now? I have used CCleaner since it came about and always followed the directions given to me by the pop up boxes notifying me of a new version. The "strange behavior" I got did not affect my whole machine. The behavior I described only occurred after I did the download and install as I was directed by the pop up from Piriform on the previous version of CCleaner. Just like

In addition, I ran antivirus and malware software on my computer and they found nothing. The problem is with the new version.

My issue was a stated in my original bug report. But Dave from CCleaner does not believe me, says that the problem I had (and numerous other users reported the exact same issue) was malware. Matter of fact, he closed out the thread and said to the forum users not to pay any attention to my complaint, it was malware causing my issue. I have been using CCleaner for as long as it's been around and I know that the download link that came from Piriform was from file puma, I simply followed the instructions in the pop up box from CCleaner and downloaded the new version from file puma. Dave said I ne

By the way I have run multiple antivirus and malware apps and nothing shows up. It's awful funny that a number of people reported the exact same problems, but it turns out not to be an issue. Instead it gets blamed on customer. This customer does not have malware so I don't know what Dave from CCleaner is talking about. However after being treated like this, this customer will be using a new cleaning app and steering people away from Piriform. Good luck to everyone!

Dave from CCleaner has now locked me out of making any further replies. I have run a virus and malware apps on my laptop and I have no problems. I do not have a malware problem.

Dave CCleaner: Here's an idea... don't get on the forum and tell me I've done things wrong and"don't ever do this or that". I followed the instructions that popped up when I opened the old version. The pop up box on your app said there was a new version, if I wanted to download it, click the link in the pop up box. I clicked the link in the box on your app. It opened file puma in my default browser and automatically began to download the new version of CCleaner. After the download finished, I installed the download. If file puma has somehow taken over or hacked the downloads of Piriform, that'

Bethy54 Yes, I think Revo Uninstaller is more complete because it not only uninstalls the program or app, it also uninstalls any registry entries and files associated with the program or app.

I don't know who you are asking this question of. If you are asking me, please read my submissions because I have stated several times what the sequence of events were, and where I was taken/what website I was taken to and what website the download occured from.

I don't understand why when you use to be notified of an update available, when you clicked on the pop up box in CCleaner you were taken to Piriform website. But now you are taken to File puma and it does the downloads. Why doesn't Piriform do their own downloading now?

I use Revo Uninstaller to uninstall the new version. It has always done a pretty complete job of uninstalling any program or app. Then I just did an internet search for the old version and installed it. The previous version is working fine.

No. File puma is what automatically opened in my default browser when CCleaner told me there was a new version and I clicked on okay. Surprised me too because the actual Piriform website used to open whenever you clicked to install a new version.

Thank you!

To hazelnut: I had the previous version installed. When I opened it to run it, a box popped up that said there was a new version, and to click on the link to download it. When I clicked on the link it opened my default browser, Chrome, and then opened filepuma.com and the download automatically started. It asked me where I wanted it saved which I indicated my download folder. The download occured fine. I then clicked on the file of the new version and it installed without problems. Then the Piriform website opened in a second tab and thanked me for downloading their software. It was at th

Just downloaded the newer version (had previous version already installed and was informed of new update). Since I installed, the app has glitched, starts, stops, mouse pointer doesn't work correctly, analyze, run cleaner, etc., all buttons do not work, app has frozen open and I cannot close it without doing a hard reboot of my laptop. Even your website doesn't work correctly, same issues with mouse, page is unresponsive, black box keeps appearing and disappearing. Never had so much problem with not only the app but also your website. I need to uninstall this version and re-install the previou

Final post regarding this issue (I think). That did the trick! After I deleted those leftover registry entries pertaining to Opera, uninstalled CCleaner, rebooted my laptop and then reinstalled CCleaner, it now shows no sign of the Opera browser. And it accurately shows the browsers that I actually do have installed. So all is well for now. Thanks again to all for the help!

Thanks to all, especially nukecad and trium. Found some leftovers in the Registry Editor under HKEY CURRENT USER ->SOFTWARE. Will uninstall CCleaner, reboot and then reinstall CCleaner and see what happens! Hopefully that will solve the problem. If I still have problems, might try the suggestion tp reinstall Opera and let Windows 10 uninstaller do its thing and see if I get better results. Will let you all know. Thanks again!

Downloaded the new version of CCleaner 5.57 with no problems as usual. However I noticed when I ran it for the first time, it said I had, besides the usual Windows 10 browsers, that I had Chrome, Firefox, both of which are true, BUT it also said I had the Opera browser and tried to go through the cleaning process for that browser. Pretty slick because I used to have Opera installed on my computer, but uninstalled it awhile ago. So I thought maybe CCleaner is still recognizing it from when it was installed. So I uninstalled CCleaner, rebooted my computer and then reinstalled CCleaner again. Ope

I don't see any "No Thanks" message as described above by Ben from Piriform. I think nukecad's first message above is correct. They have followed suite with many other software providers. Advertised as "Free Edition", but let's see if we can get them to buy something. There are plenty of other programs out there that do what CCleaner does. I guess if Piriform keeps messing around, I'll just move along and find another program to clean up my PC after a session.

TorrentG, I agree 100%! Makes no sense to me either. I've seen other software companies play this game, but never Piriform. It really surprised me when this popped up and then to design it in such a way that you can't get rid of the pop up box once it opens? That's just low. Oh well, they keep playing these games and they will get a reputation and people will look elsewhere.

Well it seems Piriform put a little surprise in version 5.55 of CCleaner. It's an Updater. It tells you if any of your programs need updating and offers to do it for you. Now the catch that they don't tell you is once you click on the link to see what program is out of date, a box opens up... and tells you how much you have to PAY for the Updater Program. And the box won't close until you click on the link to start the payment process. Isn't that a load of crap!? I can't figure out how to close the box and get back to the CCleaner, so I just did a hard reboot, shut my computer down and restart

I don't know why Piriform doesn't fix this; they have been told by a number of people what the problem is. If you try to install a new version and get the Abort Retry Ignore popup box, close everything, open your Task Manager, and End any task still running that has to do with CCleaner. Then try to install the new version again. Should work! Piriform....FIX IT!