[CCleaner Pro "Lifetime" Licence - why has it expired?]

7 minutes ago, Sonartech said:

Sorry, 'aLongTimeUser', but all of this has already been hashed-out here in the other 4 pages of this thread and no one from Piriform gives a crap, least of all Avast.  Everything you've said is absolutely true.  However, read through this entire thread and you'll find several posts that point to the 2012 Terms and Conditions / Software EULA that's still available on the Wayback Machine.  If you read those terms and conditions/EULA, you would have seen that Piriform did in fact mention the subscription model in those terms, they just never chose to actually enforce them - but they ARE there.  The problem is that they didn't choose to enforce them for many years, and they also didn't tell their reseller that this was a subscription-based product, because (again), they chose not to enforce the subscription model.  Scroll forward several years and double-click on when Avast bought Piriform, and this is when the current crop of complaints materialized.  Avast chose to start enforcing the EULA as written, and screwed existing customers that were under the very understandable assumption that they had paid for a perpetual license.  Avast doesn't care; they just want their money.  Their position is that if you aren't paying the yearly subscription fee for the Pro software, you shouldn't be using the Pro version.  They couldn't care less what the assumption was back in 2012, how it was advertised on the product box or web site, how it was (or was not) enforced, or even that their own reseller had no idea that this was a subscription-based product.  It's not even printed on the cardboard product box - and that actually is completely deceptive advertising.  But Avast just doesn't care, so vote with your feet - Don't give them any of your business going forward.  Avast needs to learn that they need your business a whole lot more than you needs theirs. 

Could you provide a link please?  I read most of the posts, a lot going back and forth, but I just wanted to show that in 2016, my product had no expiration date. 

[CCleaner Pro "Lifetime" Licence - why has it expired?]

Just now, aLongTimeUser said:

So I myself have been using ccleaner for years.  I made a one time purchase, god knows how long ago.  I actually kept my laptop in good condition and had it for several years.  In 2016 I did a factory reset(not sure if this was the time of windows 10 release or not, my laptop started as windows 7).  So today I finally decided to upgrade my computer, as I only really use it for personal finance and bills, but the old one was slowing down a bit.  I installed the free version of ccleaner, noticed there was no where to input a key.  Downloaded the professional free trial and went to insert my key and sure enough it said it was expired.  I remember getting an email a couple years back saying it was about to expire and I laughed it off like no, that was a one time purchase.  Nevertheless, my key did not work and I did some investigating.  Though I don't have my original receipt, I do have the copy of my key request back in 2016.  

You'll notice that the key request back in 2016 had no expiration and yes, it was installed on my laptop until I wiped it a couple months ago.  

In the second picture, you will see the key request I put in for today that now has an expiration date of 2015, note that the request for the key my first time around was in 2016 and in 2016 my key had no expiration.  Yet, somehow in 2019, my key is now expired in 2015.  Everything people are saying is true for long term users. 

Everybody is saying that it's always been subscription based, yet it hasn't.  What may have been a subscription were automatic updates and support.  Yet, lets all be real right now.  Most of us who use this program, don't need support.  I personally disabled automatic updates because they annoy me and I'd prefer to manually update when I receive a notification.  As for the pro edition, it had no expiration date, even in 2016.

I sure wish someone had a copy of the terms and conditions from 2012.  

I will now be filing a complaint with the BBB.

Note that I blocked out my name and license key, but the expiration in the 2016 email is literally a dash.

[CCleaner Pro "Lifetime" Licence - why has it expired?]

So I myself have been using ccleaner for years.  I made a one time purchase, god knows how long ago.  I actually kept my laptop in good condition and had it for several years.  In 2016 I did a factory reset(not sure if this was the time of windows 10 release or not, my laptop started as windows 7).  So today I finally decided to upgrade my computer, as I only really use it for personal finance and bills, but the old one was slowing down a bit.  I installed the free version of ccleaner, noticed there was no where to input a key.  Downloaded the professional free trial and went to insert my key and sure enough it said it was expired.  I remember getting an email a couple years back saying it was about to expire and I laughed it off like no, that was a one time purchase.  Nevertheless, my key did not work and I did some investigating.  Though I don't have my original receipt, I do have the copy of my key request back in 2016.  

You'll notice that the key request back in 2016 had no expiration and yes, it was installed on my laptop until I wiped it a couple months ago.  

In the second picture, you will see the key request I put in for today that now has an expiration date of 2015, note that the request for the key my first time around was in 2016 and in 2016 my key had no expiration.  Yet, somehow in 2019, my key is now expired in 2015.  Everything people are saying is true for long term users. 

Everybody is saying that it's always been subscription based, yet it hasn't.  What may have been a subscription were automatic updates and support.  Yet, lets all be real right now.  Most of us who use this program, don't need support.  I personally disabled automatic updates because they annoy me and I'd prefer to manually update when I receive a notification.  As for the pro edition, it had no expiration date, even in 2016.

I sure wish someone had a copy of the terms and conditions from 2012.  

I will now be filing a complaint with the BBB.