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Dave CCleaner

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Everything posted by Dave CCleaner

  1. There was a major problem specific to version 5.33 ... but that was 33 releases ago. Versions prior to 5.46 should not be used on any recent build of Windows 10, and Windows 10 will actively block you from using anything prior to version 5.36. Given that one of the reasons that CCleaner releases new versions so often is to keep up to date with configuration changes in the various software that it cleans, we always recommend staying up to date with the latest version (currently 5.66), and certainly no more than a few releases behind the latest (https://www.ccleaner.com/ccleaner/version-h
  2. ... specifically, did you type the number "1" instead of the capital letter "i", etc? As Nergal said, copy-pasting instead of manually transcribing tends to solve most registration problems.
  3. Minor bugfix for CCleaner Professional trial users. Should be an update to the release notes shortly.
  4. No - actually it comes from when a computer registers a licence key. It is pretty fundamental to any form of licence management to be able to know how many computers paid software has been installed on. This is not exactly a new development for Piriform - the very first entry in the activation table is dated 2010-11-30 at around 3pm GMT. Its primary use is for customer service - letting customers know if they have purchased a licence but haven't installed it yet, or troubleshooting if a customer has accidentally made duplicate purchases so we can help them figure out which one they are actu
  5. Are you able to see which process initiated those calls?
  6. I did try to recommend that you contact support so that you could get answer in private - but if you would like a public answer specific to your case: you didn't mistype your key. Your key was disabled for licence abuse. To reiterate the previous points for all - if you bought a home use "version-based" licence prior to 2018 and are using on the number of PCs that you bought it for then no-one has "switched anything off". However, if you bought a 1 PC licence and are using it on a half dozen home PCs, have deployed it across your company network, have published it on your blog for anyo
  7. @dottoss @murdog: The answer you seek is right there in what murdog quoted.
  8. ESET Update: Multiple reports from users that ESET/NOD32 has fixed their false positive flagging, although as per @Spartan to ensure you get the fix ASAP you may need to "right click on the ESET icon and choose update so it will update to the latest definitions then restart your computer. Then it won't be detected". To be confirmed, but a similar refresh of your AV should also fix most other major AVs as well. As a side note, we have also had a report from someone who rang ESET customer service that they were told (incorrectly) that 5.66 was blocked due to PUA. I can only imagine th
  9. ... with additional custom modifications for ad blocking, anti-fingerprinting, reduced RAM usage and longer battery life.
  10. @jayzus: 99% of the time that would be due to mistyping the licence information when registering a copy of CCleaner. Keys purchased prior to 2017 were only disabled in the event of a refund, trade-in or licence abuse. If you believe that none of those apply to you then please contact support.
  11. According to VT, the Eset and McAfee false positive flagging that was there an hour ago has now gone. Hopefully this should be reflected for their users shortly https://www.virustotal.com/gui/file/2f8e69f891726b373c915faaa4bd45169959c0ee784ad9bf9d38fc9659197341/detection
  12. We've been adding a few browsers recently - Edge Chromium a while back and Vivaldi and Brave in the latest release. Perhaps not surprisingly, we have prioritised work on the CCleaner Browser over the Avast Secure Browser integration
  13. ... or if you buy the three computer CCleaner Professional Plus bundle ... https://support.piriform.com/hc/en-us/articles/360028350711-How-many-computers-can-I-install-CCleaner-Professional-Plus-on- Note that even if you only have 2 computers, or you have no need of the additional software that comes with the bundle, CCleaner Professional Plus still ends up cheaper and two separate CCleaner Professional licences.
  14. Update: we are in the process of notifying McAfee of the false positive so they can fix it. Note that we have found in the past that having customers poke their respective AV vendors to update themselves can also help speed things along.
  15. We had problems with false positives for the last release as well. AV companies have been pretty slack at keeping their whitelists up to date over the past few weeks.
  16. If you are copying and pasting, then the usual problem of typing the number "1" instead of the letter "I" in your licence key probably isn't the problem. But just checking that you are putting your name and not your email address in the "name" field?
  17. <not an official technical answer> I observe that the C:\Program Files\CCleaner folder contents look like this: ... and going back through historical notes I have not seen reference to ccsystem.dll for 12+ years ... possibly dating back to the days when CCleaner was built in VB. Is it possible that you were either running an extremely old CCleaner, or still have remnants of a very old version sitting in that directory?
  18. @Willy2: sorry, by "alias" I meant if you had, for example, willy@domain, admin@domain both pointing to the same mailbox and two licences each with different registration email addresses. But don't worry about that ... ... because we found the root of the problem. This is the first time we'd sent emails in the Norwegian language to customers and one of the batches was sent to "NL" instead of "NB" because oops. @Willy2 @Nhamsiyuno: Apologies to yourselves and every other customer in the Netherlands, Belgium and Suriname who may have been confused as to why Piriform apparently mis
  19. @Willy2: Seen a couple of cases of people legitimately getting emails in two different languages if they had purchased two different licences at different times with different email addresses while using different languages each time. Sounds like the second language is unfamiliar to you and that you only ever bought the one - so that's probably not the case here? Can you confirm if in the body of the email each one is referring to a different licence key and came in via a different email alias to your mailbox? If they are they are both for the same licence key and/or email address then w
  20. It would do the same thing. The slim installer was created to resolve false positive issues associated with the full installer offering the Chrome toolbar (which was removed back in version 5.58 in June of last year) as part of the installation process. It remains as a service to the visually impaired - but makes no different to the version of CCleaner that is installed.
  21. Registry cleaning has not really been a primary function of CCleaner for a few years. Registry cleanup was of great utility for Windows 7 and earlier, but arguably less so for Windows 10. Back in the days when CCleaner was a tool used primarily by technical specialists it made perfect sense to have it there on the main menu - in recent years the user-base has increased significantly to a broader audience , many of whom probably shouldn't be clicking on it. Of course, we are expecting complaints when the button is finally moved ...
  22. @Marc R: I just checked your records and the good news is that your auto-extension was indeed cancelled with Cleverbridge. I can see that Cleverbridge seems to have sent you an email to that effect on the 17th. Your concern is completely understandable, however, as on the CCleaner subscription management centre it contradicts this and it does still show as active, even though it is not. There does seem to be an issue impacting a number of users where under certain circumstances, the subscription management centre can incorrectly show you as still subscribed, even though you ca
  23. @rslatara: Your issue is of an invalid licence (hence the "invalid licence" notification and the 2000-01-01 expiry date) which is different matter to the other folks in this thread. If you DM me your key I can have it checked for you.
  24. If your purchase was completed but your order confirmation email has been lost (or ended up in your spam bucket for some reason) then Hazel's recommendation of checking https://www.ccleaner.com/support/license-lookup will give you your licence key, registration name, expiry date, download link, etc. A common reason for not receiving a licence key (which may not apply in your case) is if you have chosen an offline payment method such as PayPal and not yet completed your purchase. Check for the following message in your Cleverbridge order confirmation: Please note the importance
  25. A popular request on https://ideas.ccleaner.com/top and currently being worked on - but feel free to add your vote.
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