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Dave CCleaner

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Everything posted by Dave CCleaner

  1. ... and it looks like we managed to implement a fix earlier today. For previously impacted users, the trigger for the renewal reminder popups should now sync correctly with the licence expiry information shown in the product. @Zappenduster @markusdnx: let me know if this pops up again prematurely.
  2. Check https://support.piriform.com/hc/en-us/articles/204043844--Problems-activating-or-registering-CCleaner-Professional ... when copying and pasting might you be including any stray spaces before or after your licence key or name?
  3. @Gordon206: root cause found - fixes coming, follow this thread for updates:
  4. So it looks like this happens under a certain set of circumstances after a manual renewal where the new expiry date shows correctly in the licence information screen but the old expiry date gets "stuck" on the client. Hoping to get a proper fix in for CCleaner 5.69 (version 5.68 is already being queued up for release) but in the meantime we're looking to do a bulk flush of all such cases on the licence server to fix all currently impacted users over the next few days.
  5. @markusdnx: In your case I note that you have two licence keys: one starting with PZZ4 that expires in April 2022 and one starting with PM3A that expired in March of last year. If you go to Options > About > License Information, can I confirm that it is the PZZ4 and not the PM3A key that you are using on the machine getting that expiry popup? If you are using the PZZ4 key, when is the last time that you rebooted your computer?
  6. If you download the Professional Plus installer (link in your confirmation email after purchase) then you should be greeted with this on the second screen after you select your language:
  7. You can also cancel autobilling through the subscription management accessible via Options > About > License Information in your copy of CCleaner.
  8. Did you purchase a new licence at some point (or take an update when you renewed) and get a new licence key? And, if so, is that key the one that you are using? (You can see all of your licence information with expiry dates, etc at https://www.ccleaner.com/support/license-lookup) What expiry date is displayed in Options > About > License Information?
  9. With a user base larger than the size of most countries, and a couple of billion installations over the years I suspect that if CCleaner was secretly installing Chrome to 84% of users it probably would have been noticed by now. That said, with so many possible configurations of computers, there is always the possibility that something will go weird on a small percentage of them. If you can provide some additional information that might help us track down what might have caused a buggy install experience: Which version of CCleaner did you install when you noticed Chrome appear?
  10. At the moment the "something else" could be Avast AV, AVG AV, CCleaner Browser, Avast Secureline VPN ... or again, in a large percentage of cases, nothing.
  11. Sounds a bit like an error we had with the licensing server last year that it would report expiry when it was down - but even during outages it should no longer be doing that. Can you confirm a couple of things for us please: When you say "in the license information" you mean the information showing from https://www.ccleaner.com/support/license-lookup? Or from Options > About > License Information in the CCleaner console? Are the errors that pop up text-only windows in the middle of the screen, or alerts in the bottom right-hand corner of the screen? If the latter, do they
  12. You will not get something that has not been offered. And you will not get something that has been offered if you do not accept. Three possible scenarios: If Chrome is offered and you accept -> Chrome installed If Chrome is offered and you decline -> no Chrome installed If Chrome is not offered -> no Chrome installed (but maybe offered something else instead on a later screen)
  13. Pretty sure that this has been covered here several times before (including in this very thread), but you will only see the Chrome offer banner if the Chrome offer is actually being made. Chrome is only offered a maximum of once every 6 months per user, and overall only around 16% of installs are presented with a Chrome offer. You don't need to burrow down into "customize", etc - it will be right there on the front screen if you are one of the 16%. If you are one of the 84% and don't see it, it is not because it is hidden - it is simply not there.
  14. Including Tools > Uninstall from within CCleaner?
  15. To confirm: Which CCleaner and windows versions are you using? Options > Settings > Run CCleaner when the computer starts is off? Options > Smart Cleaning > Enable Smart Cleaning is off? When you say that CCleaner starts, you are seeing the CCleaner window appearing or CCleaner appearing in the system tray? Or do you mean that ccupdate.exe is appearing in task manager?
  16. @BeCool: How long have you got left on your current licence? if you are up for renewal for your CCleaner Professional in the next 90 days then you should have had an offer at some point for a discount on upgrading to Professional Plus - if you take it before your old licence expires then the time from the old one gets credited to the new one (https://support.piriform.com/hc/en-us/articles/360039530092-Will-I-lose-any-time-on-my-subscription-if-I-take-an-offer-to-renew-early-) If you have more than 3 months left to go then this won't happen automatically - but you can contact support@ccle
  17. As a general observation, however, Recuva undeletes deleted files but if the original file has already been well chewed from having been partially overwritten or the media corrupted or physically damaged then some additional tinkering may be required with various reader software to get what remains of the file to open. eg: https://support.piriform.com/hc/en-us/articles/209176787-How-can-I-recover-photos- https://support.piriform.com/hc/en-us/articles/204044044-Repairing-Microsoft-Word-files
  18. Note that FileHippo seems to have gone rogue recently and points the "free download" button to a cart to buy the paid version when trying to download old versions. If this happens to you then go with the trial instead - it's 14 days of the Professional version (if you have not already taken a trial recently) which then reverts to free if you don't buy. No credit card required for the trial. No we'd don't do any of that card-on-file surprise billing if you forget to cancel your trial (that kind of nonsense just ends up costing us a fortune on refunds). That said, we do have millions of u
  19. Version 5.44 is a very old, and now slightly broken version of CCleaner. If you are having trouble with the CCleaner Professional Plus bundle installer (see here https://support.piriform.com/hc/en-us/articles/360028350711-How-many-computers-can-I-install-CCleaner-Professional-Plus-on-) on the computers with 5.44 you may need to uninstall 5.44 first before installing your new version on top of it. Alternatively, if those two machines with 5.44 on them are still showing as "CCleaner Free" you may need to register them so that they know you now have the paid version (https://support.pirifor
  20. Also this: https://support.piriform.com/hc/en-us/articles/360028350711-How-many-computers-can-I-install-CCleaner-Professional-Plus-on-
  21. Not sure it if applies in your case (I don't know if the Fires have a memory card), but a few years back I recovered photos from an old phone by popping out the memory card, sticking into my laptop (with an adapter) and Recuva recovered everything. If your device does not have a removable memory card, or the files you wanted to recover were on the device storage (and you don't have any sort of cloud sync enabled) then ...
  22. @Blitzen: The standard messages offering customers a discount for renewing early are currently set to show once every 11-13 days, although there was a "counter reset" for English language users on May 21st when some content was updated, so you may have seen the message twice last week. I have just rechecked the server logs and aside from the "double-bump" last week the volume of message sends is not currently at any abnormal levels. If you are seeing this message "nearly daily" rather than just twice last week then that sounds like a bug of some sort specific to your system configuration
  23. @Mark123: I would usually suggest that contacting customer support would be more helpful for billing cases, but I can see that you already did that, and got a response before you posted here. Although you provided no information to customer support that matched anything in the order history records except your name, date and the price paid, I think they managed to find you anyway - someone is likely to reach out to you again shortly and ask for your post code to confirm (or feel free to jump into the support ticket response with that information to save time on an additional round of to-and-f
  24. @xerces8: If Speccy offered you Chrome (which it only does sometimes) it would have appeared on the first screen here: ... with the opt-out in the offer itself (not under the customise options).
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