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Dave CCleaner

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Posts posted by Dave CCleaner

  1. 15 hours ago, Cloverdavid said:

    If you do a Google search, you will find that complaints about CCleaner using most of computer's resources date back at least to 2007. That's 12 years ago! So what is Piriform's excuse for not looking into this matter and fixing it? Just opening CCleaner uses over 90% of resources before any of its features are invoked.

    I am using Windows 7, CCleaner Pro, Ver. 5.61.7392. The problem has existed for numerous versions before this one.

    Using any third party CCleaner plug-ins or modifications? winapp2ini?

  2. 17 hours ago, spotter said:

    I have to provide Bank account details to get my cashback [...]

    I'm not prepared to divulge my bank account details for something like this [...]

    I didn't even bother to contact CCleaner support directly [...]

    @spotter: Note that if you supply your bank account details to the cashback redemption provider (Opia, who also handles cashback for the likes of Samsung, Dixons, Sky, Intel, Microsoft, HP, Lenovo, Dell, etc) the only thing that they are able to do with this information is to give you money.

    Nevertheless, if this is a concern for you then you can contact CCleaner support (support@ccleaner.com) for an alternative method to get your £20 back to you - refunded via your original payment method.  Note that this will take a bit longer to get your cashback to you due to the manual checks involved, so they will probably recommend that you take the more streamlined and automated route.  If you are happy to wait the extra time, then point them to this thread or tell them that "Dave sent you" to shortcut any "are you sure?" responses.

  3. The sanctions list is subject to change from time to time - but Ghana is not on the list. 

    As @Andavari says, there have been some issues with IP addresses formerly allocated to Iran still creating problems.  That would need your ISP to notify the various geoIP providers that their information is out of date, since these third party lookup lists are used by multiple software companies to ensure their legal compliance.

     

  4. As per the above, confirming that this has nothing whatsoever to do with CCleaner.  Protips:

    1. Always download Piriform desktop programs from ccleaner.com
    2. When Googling, you want "CCleaner" (two Cs) not "CC Cleaner" or other misspellings (these are often grabbed by fakes that may run for a while before our legal team swats them)
    3. Downloading from pirate and crack websites is just asking for trouble.  We know that some people can't afford to buy - that's why we have free versions of all of our software.
    4. "Unlimited lifetime licences" sold on eBay, etc for prices that are "too good to be true" are ... well ... too good to be true.
  5. CCleaner has a user base larger than the population of most countries, so if something goes wrong that impacts even a tiny percentage of users, we tend to hear about it in pretty short order.  For rare situations like this we need as much information as possible to try and replicate the problem and provide more specific advice - such as the version of CCleaner being used, the version of Windows, are you using third party tools that modify CCleaner (such as winapp2.ini) and, if the issue relates to excessive consumption of system resources above the baseline previously indicated, some information from task manager.

    Note that the folks here on the forum are users such as yourself who volunteer their time to help out other members of the CCleaner user community.  For more niche technical issues, you may wish to contact customer support for assistance at support@ccleaner.com

  6. A feature of CCleaner Pro is that you don't need to manually update it once a month - but you can switch this off through the Options > Updates if you would like to do this manually. Note that this only applies to updates to CCleaner itself.

    image.png

    Some other apps on your computer may be update-able through the Software Updater (Tools > Software Updater), but this is not currently automated - you need to review and select the programs you wish to update and click the "Update" button to make this happen.

  7. 2 hours ago, Willy2 said:

    Well, perhaps the best solution is to remove this entire thread.

    Gossip and scandal always travel faster and wider than the corrections and retractions than follow - so handy to have this here as a reference point for folks wanting to find out more.

  8. Not Microsoft, per se, but rather their answers forum website.  We maintain a working relationship with Microsoft on the technology side around Windows compatibility, etc.

    We don't know the reason behind it at the moment, although we did notice that the original blog post that was the source of the press coverage was taken down several hours ago.

    We've reached out to Microsoft for an explanation, and will update when we know more.

    Main discussion thread is here: 

     

  9. 40 minutes ago, MyComputerisNotYourBillbrd said:

    Don't know what version I have, and honestly, I don't care.

    The system has a hardcoded cap that makes it impossible to send more than 4 messages per week per user. If you are experiencing a bug then providing additional detail can help us to solve it for you and any other impacted users.

    1. First thing to check is the Version of CCleaner that you are on.  Chances are that you can "disable the irritation" by updating to a later version if you are still on 5.53 or earlier.
    2. If you are on 5.54 or later then the next thing to check under Options > Cookies to see if you have changed the "Cookies to Keep".  If you have configured CCleaner to remove its "I have already seen this message so I don't need to see it again" cookie then, not surprisingly ...
  10. All very strange.  We are trying to find out why their forum admins might have done that. No-one had reached out to us in advance expressing any concerns, but blacklisting links to one of the world's most popular sets of PC utilities seems like an odd thing to do on a whim.

    We'd like to give them a chance to respond and are avoiding any conspiracy theory speculation in the meantime.

  11. 7 hours ago, hazelnut said:

    Will users get any choice in whether these 'updated cleaning definitions' are pushed out automatically to them?

    This is part of a couple of broader planning streams around "How can we make it easier for users to keep their CCleaner up to date?" and "How can we more effectively do our core business of cleaning things?".  But this particular bit has not progressed past a concept phase at the moment.  Probably configurable by the end user - although, a bit like automatic antivirus pattern file updates, scenarios where a user would specifically want to have out of date cleaning rules would probably be fairly uncommon.

  12. On 23/09/2019 at 20:03, Bertrand KRON said:

    Hello Dave,

    I did it (installing + introducing the key) but I received once again the message today telling me I have to renew my licence

    And otherwise, I don't understand why I paid 49.96 € without the discount?

    Thank you for your help

    Regards

    Entering your serial number should have solved the problem, but I have heard there being a few cases of CCleaner still being "stuck" with the old expiry date for some reason.  This will probably need someone to give your account a poke and the customer support team at support@ccleaner.com are the best equipped to help you with that. 

    With regards to the price that you mentioned, there should have been a €20 cashback attached to your purchase, but if something went wrong with that then the support team can certainly sort you out there - they are always keen to make sure that our customers are not overcharged.

  13. I note that you contacted support over the weekend about getting the 90 days from your old licence credited onto your new purchase. Even though your old licence was for a single PC, since your new licence was for the Professional Plus bundle, those extra 90 days will cover up to 3 PCs - on top of the 2 years that you purchased. This credit transfer would generally be automatically processed within 15 days but, since you made the two purchases under two separate email addresses, you did the right thing by contacting support so that they could combine them for you.

    However, immediately sending the support team a dozen followup messages filled with profanity-laden threats was ... not.  It just takes more time to read (and translate) through everything in order to respond.  Although the support team has bit a bit snowed under over the past couple of days, I am sure that they will respond to you shortly.

  14. Hello @Horatio and welcome to the CCleaner Community Forum.

    Thanks for the feedback and followup. The developers have been notified.  Frustratingly, browsers are a constantly and rapidly moving target when it comes to cleaning. 

    On a related topic, one of the things we have been looking at is separating out the cleaning definition updates from the software updates so that we can push out updated cleaning definitions automatically to users on a more frequent basis so we can respond to these changes more quickly, rather than being tied to the monthly release cycle.  More on this at a later date when it has started to make its way off the whiteboard and into code.

  15. Several times a year we will have promotional offers to free users to upgrade to our paid product.  During that time you may receive as many as four messages over a 2 week period.  There is one just ending at the moment, for example, which is due to send it's fourth and final message tomorrow.

    Sorry if you find this too grievous an imposition - but having some of our customers buy CCleaner has proven to be very handy when it comes to paying the bills.

    If, however, you are receiving more frequent messages than described above, the most likely cause is that you are using an older version of CCleaner - version 5.53 and below had an issue for some users where they would receive some messages and alerts more frequently than intended. If you have not updated your copy of CCleaner for a few months then this may solve your problem.

  16. @Bart00: CCleaner has been offering Chrome in the installer since late 2010. If you were loading up the free installer there would have been a screen something like this:

    image.png

    Not everyone gets an offer, and for those who do they appear infrequently - the Chrome offer, for example, only appears every 6 months for each user.  We do get some people whose fingers are a bit too quick on the "next" button, so we have been working on making some changes to the installer flow to help ensure that only the people who want the offers end up installing the extra software.

  17. On 19/09/2019 at 19:33, Krelis said:

    My license is ending 13 april 2020, what happens with this resting time if I buy a 2 year period for 2 computers now?

    image.png

    @KrelisWhen you purchase a new CCleaner Professional Plus bundle licence the 2 years will be from the date of purchase BUT if you have an existing licence you get credited for the unused time left on your old subscription - in your case you'd be set until 13 April 2022.  It usually takes around 2-3 weeks for the extra time to be credited - if it hasn't gone through by then message support@ccleaner.com with your details and they'll take care of it for you.

  18. CCleaner for Mac Version 1.15 is from mid-2018 and only supports up to High Sierra (macOS 10.13).  If you are using MacOS 1.14 then the first thing to try would be updating yourself to CCleaner for Mac 1.17.  

    Note that CCleaner for Mac 1.14 had a known issue with automatically updating itself, but you can grab the update manually from here https://www.ccleaner.com/ccleaner/download?mac

  19. 13 minutes ago, tnt1 said:

    i mean if i format my pc what is going to happne to my license 

    Probably need to reinstall your software and re-enter your licence key?  Depends which software you are referring to.  

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