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Dave CCleaner

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Everything posted by Dave CCleaner

  1. @Dusty54: I checked and can see that you raised a tickets as a free user over the weekend. You followed up a second ticket on Tuesday, and a third separate ticket 20 hours ago, also as a free user. On each occasion you would have been notified that (emphasis added): Since none of those tickets were from your account email, response would be delayed, as you were advised. Also the first one was over the weekend, and our customer support desk currently only operates on weekdays at the moment. You raised a 4th ticket 17 hours ago from a different email address where yo
  2. This. The suspending active tabs function is specifically to stop inactive tabs grinding away in the background devouring RAM, CPU cycles and battery as other browsers are often wont to do. And this is probably the key "is it a bug or a feature" question - especially if the pages are of the type that are constantly dynamically refreshing themselves, live streams, etc. @SSL: specific cases to point the devs at would be very handy, please.
  3. Everyone be nice. For context, a community site for a software utility with a mammoth user base, such as this one, can be quite a magnet for "SEO consultants" and the mods spend an outsize percentage of their time swatting spammers for dietary supplements, etc. As "teaser" posts often end up being a prelude to advertising, they get understandably nervous when solution posts lack details. Also it's nice to share the details for the benefit of others So welcome!
  4. ... if you have an active paid support licence for Recuva. Otherwise, we can try some things on here. Have you tried right-clicking the installer file and "run as administrator"?
  5. The slim installer was created because as of CCleaner 3.01, ESET objected to the Chrome toolbar offer that was present in the full installer - although this was removed back in version 5.58. For a couple of versions, the slim installer was needed to successfully install on Windows XP and Vista - but was 5.64.7577 was the last CCleaner version to support those operating systems. The only remaining use-case for the slim installer is for compatibility with some screenreader software for the visually impaired. For anyone else it is essentially a placebo - but not a very good one, since any probl
  6. There would appear to be some misconceptions in this thread. For example: There has been some form of telemetry collected since December 2010, starting with licence activation counts. Despite persistent urban myths to the contrary, this has actually been actually wound back significantly after Avast showed up on the scene. As @nukecad pointed out, that didn't make any difference, by the way. The in-product telemetry data can be "blocked" more gracefully, and without breaking anything, by simply opting out through Options > Privacy in CCleaner 5.46 or higher. Since t
  7. Are you sure? The latest version at the time of writing is 4.22.1.
  8. @Yllek: CCleaner for Mac keys also start with a C. If what you have was labelled as "CCleaner Professional for Mac" specifically on your receipt then you should be fine. If it only says "CCleaner Professional" (without "Plus" or "Mac") then contact support (support@ccleaner.com) requesting an exchange.
  9. Is this blank screen the first one you see? Or the second one after the one with the licence agreement, customise link, etc? Was this downloaded from CCleaner.com or a third party website? Have you had any difficulties in the past with previous versions of CCleaner? Have you customised your hosts files or your firewall software to block your computer from reaching any of our web servers?
  10. CCleaner will peacefully co-exist with any correctly maintained antivirus software (ie: kept up-to-date by both the developer and the user). However multiple always-on antivirus software will generally not peacefully co-exist with each other. Sounds like Norton and PC Matic may be too busy fighting over whose turn it is to check CCleaner to let you open it. Try switching one off (and ensuring the other is up to date)
  11. Depends on whether this is a CCleaner Professional licence key (starts with a "C") or CCleaner Professional Plus licence key (starts with a "P"). CCleaner Professional Plus keys will work on both Windows and Mac. CCleaner Professional keys are for Windows or Mac and one won't work on the other. More details here https://support.piriform.com/hc/en-us/articles/204043844--Problems-activating-or-registering-CCleaner-Professional
  12. Note that this is a public forum - so for specific assistance with your account you are best off contacting CCleaner customer support (support@ccleaner.com) with requests relating to you subscription. There are a couple of different ways to cancel your subscription - via the product or via the cleverbridge purchase confirmation, or their pre-billing notification email. If you cancel through us then we notify Cleverbridge that your auto-extension should be cancelled, and it shows up on your account status if you click through from Licence Information in CCleaner. However, for some re
  13. You might form the impression that in its early years, Piriform may not have thought through its licensing model properly, and that the notion of restricting paying users to 12 months of updates while free users can update their product indefinitely was probably quite daft, or at the very least awkward. And you would be right. Which was why we went to the cleaner subscription model for new sales in 2018 and after. The term limit for updates on those home-user licences sold up to the end 2017 was 12 months, as specified in the software licence. An argument could be made that the 12 mo
  14. The built-in "new version" notifications that look like this ... ... can be controlled under Options > Updates > Product Updates > Show me notifications ... ... although if you leave it for too long (usually 3-6 months) between updates, you will still be poked by the "out of date" pop-ups. As per the screenshot above, the automatic product updates is a paid feature, and unlocked with CCleaner Professional:
  15. @Prids: This looks like an odd one. Which Windows 10 build were you using on the affected machine? And which which build version on the two that are still ticking along fine? Are there any other notable differences between your different computers in terms of the other software installed - particularly AV, firewall or any other "always on" system utilities? And are you able to provide an extract of the relevant section of the dump file for us to review please?
  16. Common solution to "0x6" problems: Right-click CCleaner > click Properties Open the Compatibility tab Check "Run this program as an administrator" Click Apply > OK
  17. @bwer1233: I would be curious to know the nature of the injury that you believe has been done to you, and the remedy that you would be seeking? If you bought a home-use licence of CCleaner Professional in 2018 or later, when we started selling CCleaner by subscription, the term was clearly stated in the product selector, cart, item description and the purchase receipt, eg: Assuming that you purchased a home use licence of CCleaner Professional in 2017 or earlier (when new purchases were not yet on a subscription basis) there was indeed no term listed. Naturally, I can see how that
  18. @APMichael: FYI, this has been in the development backlog for a couple of months, so it has been on the devs' radar. It was mentioned in passing in a meeting I was at earlier this week that it's now actively under investigation in the current development sprint, so depending on whatever code complexities and inter-dependencies may be involved that probably means that it will bubble out at some point over the next couple of releases.
  19. @JSS3rd: common trick is to buy the discount licence on sale as well and then send support a licence merge request - then you'll have 2 years of CCleaner
  20. The "buy me" popups will generally only appear a few times a year - and only if there is a noteworthy sales on. They will usually contain words like "sale" or "discount" or "price" and have a call to action button with a word like "buy" in it. Sounds like what you are referring to is not the pitch to buy the Pro version, but the service notifications telling you, as a free user, that there is a new version of CCleaner available for free download - eg: if you are on 5.67 now that 5.68 has been released. There is a plain text one that pops shortly after the new version is released, and if
  21. So that big white empty box in OP's first post looks like the "would you like fries with that" screen in the installer. Just for some context, the free version of CCleaner is subsidised by showing ads to some users on a CPA model - if enough users say "yes" to the fries (currently either Avast free antivirus, AVG free antivirus or an Avast VPN trial) and they use it, like it and eventually end up buying it then we earn enough to keep the servers running (or, better yet, as we did last year, start replacing the ones that were creaking at the seams with shiny new ones). Previously tha
  22. All excellent suggestions, and you will be pleased to know that we already thought of them. It is, admittedly, not particularly well labelled, but you can retrieve information on all of your licences, their registration information, expiry dates and download links at any time from https://www.ccleaner.com/support/license-lookup by providing the email address that you used when you purchased CCleaner. Note that since this is sent to your email address there is no need for a separate password to access this information. (This is by design - we know that users recycle passwords between
  23. If you have picked up a copy of CCleaner Professional or Professional Plus at an introductory discount then the following year of the subscription will be billed at the full price - ie: the strikethrough price when you ordered. In the US this is currently $24.95 (plus sales tax) and $39.95 (plus sales tax respectively). While introductory discounts are common with any subscription, it is always irksome for existing customers to see lower prices out there for new customers - so starting a couple of months before that renewal hits you'll get a couple of member-exclusive discount offers - k
  24. If you cannot see the duplicate finder, could you screenshot what you seen instead in your CCleaner console? It should look something like this:
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