Dave CCleaner

Quite. CCleaner Portable exists for users who would be cleaning computers from portable media, and as per the disclaimer on the download page, is only intended for advanced users who know what they are doing. Some third party download sites promote it to end-users - either so they can generate traffic by claiming a "special" version that other sites don't have, or because it is easier to put their own ad wrapper around it - both of which are rather naughty. Since commercial use is prohibited by the terms of service (CCleaner Technician Edition is the one intended for commercial use in this fashion), the primary remaining use case for CCleaner Portable would be a tech-savvy home user armed with a USB stick doing a quick one-off clean-up of a friend's computer rather than just installing the free version of CCleaner on it. This is a bit niche. As such, other than removing functions such as Performance Optimiser (which won't run in a portable setup), we don't invest a huge amount of time making custom tweaks to the portable edition.

@dunkanenko: The complementary Ukrainian CCleaner Professional licences did collect payment information for the $0 "purchase" but only so that a) we could use Cleverbridge to deliver the licence keys and b) to provide some lightweight authentication of eligibility. No permission was granted to use this payment information for any other purpose, and the subscriptions are set to are not set to rebill, but there will be notifications when they are due to expire. That said, Ukrainian customers who took us up on this offer back in March may have noticed that their licences have already been extended beyond this 12 months. Likewise with folks who bought last year, or who insisted on paying on anyway while the free offer was in place.

As per the article linked above, and Nukecad's followup note, one can often kind that some trackers, cookies and history entries appear to remain because your browser will create some things when it reopens (eg: from the home page that you just opened) and from syncing from your other devices if you have that switched on. That there are 10 history items appearing (rather than only one or two, or your entire browsing history) sounds rather a lot like browser syncing is exactly what is happening. However, if that's not it, then the usual diagnostic questions apply. Which version of CCleaner, which version of Chrome, which version of Windows? With regards to your settings: Do you indeed have "Enable Smart Cleaning" and "Enable automatic browser cleaning" checked under Options > Smart Cleaning, with an appropriate action selected for Google Chrome? Smart Cleaning uses your settings under Custom Clean. Do you have "Internet History" checked under Custom Clean > Applications > Google Chrome? I note that you mentioned that you had not received a satisfactory answer for your query from CCleaner customer support. For quality and training purposes, do you have your ticket reference number so that we can follow this up?

I am not sure what exactly you are referring to here. There is no automatic software deletion and CCleaner won't ask you to do so. However if you want to ask CCleaner to uninstall software from your computer (on either the free or the paid version) you would do so by going into Tools > Uninstall and specifically selecting the programs that you wish to remove. This is a manual process that you are unlikely to perform accidentally:

Checking correspondence I can see that you signed up for a 1 year subscription in September of last year. You would have received a purchase confirmation email that included a link to cancel any future subscription billing at any time (and that it will not prematurely cancel the licence entitlement already paid for) : On September 28th you would have been sent a billing notification reminder from Cleverbridge with the subject line: "Your CCleaner Professional subscription is due to be auto-renewed soon" which mentioned the upcoming automatic billing, a link to update your payment information or the cancel the billing, and the customer support contact for customers who planned to cancel but did not do so in time and desire a refund: Note that following the links for managing subscription billing takes you to a self-service page where billing can be cancelled with a single click: I can see that as you hadn't cancelled your subscription or manually renewed or upgraded, you were indeed billed on October 28th. But you contacted customer support at 22:24 last night and they responded at 09:20 this morning to let you know that your payment had been refunded. You would also have received an email from Cleverbridge at around the same time confirming this: Also, if you were to check your subscription management page now you would see that it now shows that billing is inactive for that licence subscription:

Not sure exactly what you are referring to here? For the month before the subscription billing reminder there will be a couple of "better deal" offers for the upcoming renewal. And a few more afterwards. The only such notifications that would appear "almost daily" would be when you get to the last few days before expiry ("Your licence expires in X days") or if you are using a deactivated licence that needs to be replaced. The only offers to paying customers outside of the renewal reminder cycle are the ones offering to trade-up to multi-device versions for the remaining 6/9 months of your subscription - which are set to appear once every 3 months. Since these are not service notifications, they can be suppressed via Options > Privacy > Offers inside CCleaner. If you are seeing subscription-related notifications more often that what is described then that would suggest that something may be going wrong with your client to make it ignore the message display rules. The most common reason is would be that the flag for "I have already seen this message, so no need to show it to me again" is being wiped - which may be solvable via the solution attached below.

Expiry dates of 1/1/2000 or 1/1/1970 are "NULL" values for licences that have been disabled - generally because you either: requested a refund - in which case naturally your licence will no longer work the licence has been replaced with a newer one - in which case you should use the newer licence that you have received the licence has been expired for a long time - we periodically purge the registration information of lapsed customers from our system the licence was identified as having been pirated - can often arise if the licence was acquired at a surprisingly cheap price from a third party If you believe that none of these apply to you, the best course of action is to email the support team at support@ccleaner.com. Edit: I note that you did already contact customer support on October 5th at 00:18am regarding your name having been incorrectly entered and received a response 3 hours later - although it would appear that the new licence key that was issued to you under the new name may have had an issue with it. Your followups on Friday night regarding the deactivation issue with that new licence were responded to at 00:26 Monday morning with a fresh licence key that I observe has been registered successfully and has the April 2023 expiry date.

For any billing related enquiries, a letter through the post will slow things down dramatically, and makes any necessary followup questions almost impossible. Of the thousands of customer support requests that come in via support@ccleaner.com every week, each one gets a confirmation of receipt and is assigned a case number so that it doesn't get "lost". First human response (after the automated acknowledgement email) is generally by the next working day for billing-related enquiries, and quite often within a couple of hours. As of the time of writing there are no unanswered tickets more than 3 hours old from paying customers.

I can see that a purchase was made on June 21st (your name, but a gmx email address) from someone having bought CCleaner Professional Plus via a link in an email for expired CCleaner users. From German IP and billing address. The licence key issued was never used. I can see that this was refunded to you yesterday morning, with a confirmation of the same from CCleaner customer support about 9 hours ago (a much longer response time than usual from your original enquiry - apologies for the delay - the team had a bit of a backlog to work through last week). Odd that someone else would go to the trouble of buying you a CCleaner Professional licence key. And doubly odd, since online credit card transactions made in Europe these days tend to require 3DS verification (with your bank sending you an SMS code or asking you to verify the transaction with their mobile banking app before the transaction completes). But if you are quite certain that neither you nor anyone else in your household made this purchase, and there was indeed a transaction on your MasterCard recorded by your bank, then it is always possible that this was a third party picking a random website to test a stolen credit card - in which case I would recommend getting your credit card blocked, changing passwords, etc.

2:24 AM here - will be back with you in the morning. Good to hear that "Jennifer" and co don't seem to have caused you any mischief other than wasted time. @BnS: Since I may need to send you your licence information (and posting it here publicly is a bad idea), you might be getting a private message from me at some point (you should get an email from the forum to alert you to this).

Uh oh ... that doesn't sound right .... @BnS:That was definitely not us. We don't do outbound calls and we don't have anyone called Jennifer working for us. You do indeed have access to premium chat support but it sounds like you went to some other website other than https://www.ccleaner.com? Checking our support contact logs back through to May, I cannot find any chat support session under your name or any variant thereof, and the first contact you have made with us since 2021 was to email us at 05:04 UK time on Wednesday where you described your experience with "Jennifer" - which was since replied to by Neri and Anne (who are real Piriform employees). First things first, since it sounds like you may have contacted a tech support scam site: At any point did you give "Jennifer" or "James" any credit card or banking information, any password information, any access to your computer or did they ask you to install anything? If you go back through your internet browsing history can you find the address of the website where you chatted to Jennifer or how you got there? (Google search, Facebook ad, etc). The last complaint we had about a fake chat support site they managed to scam the unfortunate individual out of hundred of dollars and we are looking for leads to hunt these guys down. So probably a good job by your internet service provider blocking "Jennifer"'s emails - that may have been quite the lucky escape! Now back to your original matter: Where are you trying to log in? Do you have the page address? We used to require people to use a log-in and password to sign in to contact support, but we retired that a couple of years ago and just let people email us directly at support@ccleaner.com or via the web form https://support.piriform.com/hc/en-us/requests/new?ticket_form_id=86507 and you can also look up your licence information at https://www.ccleaner.com/support/license-lookup. The old "sign in" page should be long-gone and redirecting to the new https://support.ccleaner.com website, but if not we'll need to get the web team onto that in case any customers still have that bookmarked from years back. We have never had a feature in licence management to deprovision old computers since requiring customers to do that would be a tedious nuisance to you all. Our licence management system is a lot simpler than that. If you retire old computers and install CCleaner on your new ones it will just let you do it, since that is a perfectly normal thing to be doing. It only gets cranky if someone is up to obvious shenanigans. Not quite sure what this error message would have been, but it sounds a bit like it might have said that your licence your licence was deactivated, expired or invalid or something of that nature? If so that might be because you were using one of your old licence keys. Your current one is for CCleaner Premium, covering up to 5 computers, that starts with "PB29-9AJS" - the details of which were in the email sent to you by Anne. Did you receive the email from Anne? If so, try entering that information into the CCleaner registration dialog, does that work for you? Note that copy-pasting is highly recommended since that licence key has the letter "I" in the middle of it - which can often be accidentally transcribed as a "1" when entering it. Maybe I congratulated TPG too quickly. So I can see that you emailed us originally at 05:04 UK time on Wednesday, Neri responded at 06:42. You raised a new ticket at 16:09 today to which Anne responded at 18:29 and I can't see anything else from you reaching us since then. Just in case our spam filter was being impolite I ran through our spam folder and you are not there either. Which is really odd, since you do have a history of correspondence with us from 2019-2021. Sorry for the long response - but there was a bit to unpack there but to recap: Want to be certain that "Jennifer" and her pernicious colleagues have not done you a mischief Can you check to see if using the licence key that Anne provided you solves your registration issue. ... and once all of that is sorted out let's see what we can do about making sure that you can contact support seamlessly for any future issues.

@Stan Erhart: I would encourage you to take a look at the recommended posts above. But to recap: Piriform has has never marketed CCleaner Professional licences as being "lifetime", "perpetual" or "permanent". Those words have only ever appeared in the descriptions of pirated version of CCleaner sold on places like eBay. And most of those sellers learned their lesson a couple of years back when they realised that advertising something that never existed was a sure-fire way to get their listings removed. Regardless, as with most people in this thread, nothing has actually changed for you. If you bought CCleaner Professional directly from us back in 2013, are not using CCleaner in a business, or on more computers than you paid for (and enter your name and licence key correctly if you transfer it onto a new computer) then just like hundreds of thousands of other Piriform customers with old legacy licences, your copy of CCleaner Professional still works.* Your service ended back in April 2014 - so you're not getting customer support or any new features, although if you're keeping CCleaner up to date then you are getting the updates to the cleaning rules. You may get reminder notifications that you're not using the full CCleaner feature set and occasional notifications of a sale if there is one on. If you do not enjoy reading them and expect that they are unlikely to ever be of interest to you, then you can turn them off by unchecking the Options > Privacy > Offers checkbox: * unless, of course, you are not keeping your copy of CCleaner up-to-date, in which case it may be attempting to clean locations that various apps have since moved, etc and not working particularly well.

@DjangoWhile a manual licence renewal and/or upgrade will generally issue a new licence key, the automated subscription renewal should generally extend your existing licence by 12 months with no need to enter any new key. It can sometimes take a few hours for the extension to reflect in the system but certainly shouldn't take two weeks. I would recommend that you contact Cleaner customer support to get this sorted out - support@ccleaner.com Edit: Actually while taking a look I found what had been blocking this extension from going through and "unstuck" it. You should see a 2023 expiry date now.

@Zebrox1: I can see that your licence was already extended to 13 September 2024, so that probably happened in either yesterday afternoon's licence extension batch run, or this morning's. Although Hazel and Nukecad have already provided answers to your questions, I would note that we tend to put the customer support contact details on most correspondence with customers. For example, your order confirmation email, that had the email contact information for the CCleaner support team in the "Contact Us" section down the bottom, as well as the link to the live chat service (for CCleaner Premium users). Also in the cashback offer email that you should have received prior the purchasing it should also have had text something along the lines of the following, relating to the licence extension: ... and also a contact link to the support email address:

If you are a CCleaner Professional customer you would have got the customer support contact information in your purchase confirmation from Cleverbridge - ie: support@ccleaner.com. Or did you purchase from a third party?

[merged similar threads] The developers have been reducing some of the sources of the 91613 error over the past months but may have nailed it with 6.01. Anyone experiencing this in prior versions, if you update to 6.01 do you still have the same problem?

Note that this has been fixed in CCleaner 6.01: That should solve this issue for most/all users.

Note that this has been fixed in CCleaner 6.01: That should solve this issue for most/all users.

Errrr ... no. That's not what I said at all. The variant builds of CCleaner, given their smaller audience, often used to lag behind the main CCleaner builds. Although we got in the rhythm of simultaneous releases over the past couple of years (since the variants were all the same under the wrapper) the challenges of CCleaner 5.92+ have meant that more work is required under the covers to get a robust Portable 6.x out the door. Also, as mentioned previously elsewhere, Speccy Portable and Recuva Portable have not "died". It is just that with no functional change in the recent build increments (eg: removing installer offers than don't apply to the portable build) there was no merit in an update to the portable versions until a significant change was made.

To confirm, there will not be a portable version of CCleaner 6.01 either, but we are continuing to review how to portable-ize CCleaner 6.02+. The sticking point is the structural change required for Performance Optimizer although Performance Optimizer would not work properly when the software is being used in a genuinely portable manner. Although the Portable version is expressly intended "for system admins and advanced users ... not for distribution or mirroring", we know that some third party download sites advertise it as suitable for all users, so we have to make things a little more robust for the general public who may be using Portable contrary to advice. As such, for the time being we have rolled back the portable version on the website to 5.91 until we can come up with a satisfactory solution.

Licence on that copy of CCleaner is active (ie: expiration date > today)? or expired?

Thanks to the customers who were able to follow up with additional details for us, we were able to isolate the issue and develop a fix for the users impacted by the slow startup time, which should be released in CCleaner 6.01 shortly. Big thanks to @SelflessWon who got us pointed in the right direction with the NVIDIA drivers. As a token of our appreciation, we have added 2 years to your CCleaner Professional Plus subscription :-)

Thanks to the customers who were able to follow up with additional details for us, we were able to isolate the issue and develop a fix for the users impacted by the slow startup time, which should be released in CCleaner 6.01 shortly. Big thanks to @SelflessWon who got us pointed in the right direction with the NVIDIA drivers. As a token of our appreciation, we have added 2 years to your CCleaner Professional Plus subscription :-)

@KateShortForBob: Websites keep finding work-arounds for ad blockers so we're always needing to update to work-around their work-arounds. That said, I just checked YouTube and CCleaner Browser (102.0.17180.117) was blocking banner ads and inviting me to download the video that I was watching but video ads were still playing before my video. I updated to 102.1.17190.117 - same experience. Can I check which version of the browser you are currently using?

@emrahylz: CCleaner çıkış tarihlerini, genellikle son dakika değişikliklerine tabi oldukları için önceden açıklamıyoruz. Bununla birlikte, sürümler genellikle 4-5 haftada birdir ve CCleaner 6.00 19 Mayıs'ta piyasaya sürüldüğünden, CCleaner 6.01'in önümüzdeki hafta bir tarihte çıkmasını beklemek mantıklıdır.