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Dave CCleaner

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Everything posted by Dave CCleaner

  1. Moving this off the main menu has been on the to do list for quite a while. It is not commonly used (most users seem to pretty much live in either the "Health Check" or "Custom Clean" areas) but does not sensibly belong where a user might potentially perceive it as a "thing to do every day" activity. It would be there already, but there needs to be some rethinking around how it is laid out for it to fit in the available space in a submenu under Tools to actually be able to read the results, eg: Conceptually, that is what Health Check was supposed to be a step towards - b
  2. This has been pondered before in the context of a "legacy" version for the folks on antique licences. Don't think it went anywhere. Couple of questions: Aside from the installer being a smidge smaller, how would you see this differing from setting Custom Clean as your home screen and ignoring the other buttons? With the moving target of constant updates to browsers, and other software that we clean, even if we did absolutely nothing new we'd probably still average something like a half dozen releases per year to ensure compatibility. Only 2-4 releases per year would make it dep
  3. We don't bundle additional software with CCleaner, but offers for things can appear occasionally - such as for other software (as per the above), or if there is a sale on for CCleaner Professional. If you are passionate on this topic and don't want to see any commercial offers for CCleaner or anything else, there are two option available to you: Roll back to CCleaner 2.36 (from late 2010 - last version to not contain any offers of any sort); or Uncheck the following option under Options > Privacy in CCleaner 5.71 and above. On a related matter, you may also wish to con
  4. This is a fairly generic windows error. If you could provide a little more detail please that would be most helpful: Could you be more specific about when the error message appears? Is this happening the instant you start CCleaner for the first time after installation? Before or after the main console window appears? When you try to access a specific function or perform an operation? When you say that you downloaded a clean copy to reinstall, did you install over your old copy? Have you tried performing an uninstall of the old copy before installing the new one? Which Wi
  5. If a serial number is actually valid for old versions then it will also be valid for new versions. As NukeCad said - the best solution for account-specific issues is to contact support, but I am curious about this one though - feel free to DM me the licence key so I can check it for you.
  6. To recap in previous notes from this thread and a couple of others: This is a known bug to be corrected shortly with a patch release that will ensure that Smart Cleaning stays off when unchecked. You can work around it temporarily by switching off all options in Options > Smart Cleaning and also the automatic updates in Options > Updates. After the patch release, using automatic updates without smart cleaning on will still leave CCleaner persistent in the tray (consuming around 5MB of memory as it waits for the next update) but without popping up to let you know proacti
  7. Indeed we do. Hence the announcement of the feature. By way of a side-note, it is worth mentioning again that CCleaner has a steadily growing user base which is larger than the population of most countries - and it is quite a diverse user base in every respect. Not every new feature is for everyone, but in each case is there to meet the demand of several millions of our users. Some of these you may not notice - when we improve our multi-lingual support from time to time, add cleaning support for new browsers that you might not use, or the recent screen-reader improvements for the visio
  8. Curious to know your OS and browser version. I recall there being an issue for users on old browsers that were tied to old TLS versions.
  9. Indeed, we have confirmed this to be a bug, and we're working on a patch release at the moment to fix this. We hope to have this out in a couple of days and apologise for the inconvenience in the interim. In the meantime, to make deactivating Smart Cleaning stick, the work-around is: Unchecking all of the boxes on the Options > Smart Cleaning screen in CCleaner (going from top to bottom, as the "Enable Smart Cleaning" is greyed out if "Tell me when there are junk files to clean" is checked); and Unchecking the Options > Updates > Keep CCleaner updated automatically o
  10. This has already been covered in a couple of other threads. Short recap - it's a bug and there's a patch in the works now.
  11. After a bunch of bug reports this evening I think I now grasp your original point. For some reason, toggling autorenewal on in 5.74 also toggles on Smart Cleaning, which lets you know proactively when there is stuff to clean, rather than waiting for you to run it manually. Which means you have to go back and switch Smart Cleaning back off again - which is a pest if you did not want it on. While Smart Cleaning is not a privacy concern, having it on unexpectedly is a user experience issue, and a bug. We are working on a patch fix at the moment. in the meantime, to make deactivating Sma
  12. @balloon66: To confirm, did you mean to include an error message, or are you saying that you received the same error as TheOwner? I just tried this myself to deactivate Smart Cleaning on CCleaner Professional and it seemed to work as intended. When I disabled Smart Cleaning it popped up with the usual "are you sure" box, I confirmed and everything was unchecked on the Options > Smart Cleaning screen. When I closed CCleaner it disappeared from the task bar as would be expected if Smart Cleaning is switched off. When I restarted CCleaner and reopened Options > Smart Cleaning the op
  13. We have had a few requests for CCleaner to "clean the cloud", in addition to the cookie-cleaning, ad blocking and fingerprint blockings that our products already do. The challenge will be to do this while still adhering to our data principles of handling as little of your personal information as possible. We don't even want to know your email address unless we are obliged to for billing communications - we certainly don't want to go anywhere near your account passwords.
  14. The change is that as and when you run CCleaner, if there is a new version, instead of it popping up and requiring you to go on a journey to the website to download the new version to keep your cleaning up to date you have the option for the updates to happen automatically. If you are not running CCleaner continuously in the background then yes - it will not update until you run it. If you love manually updating software every month then that option remains available to you. If you have concerns about "monitoring" or "spyware" you should probably take a few minutes to read https://www.c
  15. I note that you posted this 6 times - presumably in error - so I took the liberty of deleting the duplicates. Could you elaborate on this please? CCleaner and CCleaner Browser are products of a UK company called Piriform. We are not owned by Microsoft and have no partnership relationship with them other than to use some Azure cloud services for hosting.
  16. Could you clarify what it is that you are trying to do? If you are trying to register your copy of CCleaner Professional on your PC that does not use your email address, but rather the name that you entered when you purchased CCleaner, and your licence key. If you are trying to recover your registration information, retrieve your download link or check your expiry date you can do so from https://www.ccleaner.com/support/license-lookup using only your email address. No password is required as the information is posted to your email address. If you are trying to contact cus
  17. A note of warning on comparison sites though is that: For any product, comparison websites monetise from sponsored advertising and affiliate commissions on a percentage of referred sales. Ranking, at last in the top 3-5, tends therefore to be based more on how much the site is given as a cut of sales, rather than actual product differentiation. Since CCleaner has a very popular free edition, I will let you draw your own conclusion on how that might play out. CCleaner has a user base larger than the population of most countries - which makes the search term "ccleaner" excellent cl
  18. Recovering deleted files never guarantees recovery of all of the content within - especially if the data has been overwritten or otherwise chewed prior to recovery. I think we used to recommend Irfanview (not sure if that is available for Mac or not) as an image viewer that was more tolerant to data corruption and would let you save whatever content was retrievable from the file that was recovered. Not sure if that is still the go-to these days though.
  19. Additional notes: The extra time credit will be applied within 15 working days (usually more like 5) if you renew at most 90 days before expiry and with the same account (ie: you purchase using the same email address as last time). If you purchase "incognito" with a different email address, or more than 3 months early, then the system won't automatically match the two licences - but under those circumstances you can contact support and they'll stitch it all together for you. Probably more detail that you need here: https://support.piriform.com/hc/en-us/articles/360039530092-Will-I-lose-a
  20. Sounds like you found the instructions for CCleaner Cloud (the business software) somehow? You don't need to log in to anything - if you want to put CCleaner Professional on a different computer and need a download link and/or to find your licence key, you can get those from https://www.ccleaner.com/support/license-lookup - just fill in your email address and it will post you the details.
  21. At around this time in your subscription you should get an occasional message about the benefits of renewing early and/or any deals that are on at the time. However these are set to only pop up about once every couple of weeks - certainly not every day. The most likely causes of getting more messages like this than you should would be: 1) If you are still on a version of CCleaner from before 5.54 (should not be the case as a paid user) 2) If you are using an expired licence instead of your current one. Do the pop-ups suggest that you "renew early", that you will "expire soon" or t
  22. That sounds like a CCleaner for Windows error? https://support.piriform.com/hc/en-us/articles/204043844-How-to-register-and-activate-CCleaner-Professional Can you screenshot please? Which MacOS version are you running, and which version of CCleaner please?
  23. Whenever I need to uninstall CCleaner (which I do on a fairly regular basis when uninstalling/reinstalling for testing) I use CCleaner's own Software uninstaller tool (under Tools > Uninstall)
  24. @Tobias1998: Can you confirm which antivirus software you are using? And also which version and build of Windows you are using please? You should be able to get that by typing "winver" from the Windows search bar. Mine is Windows 10 Version 1909, for example:
  25. Can you screenshot what you're seeing? Can you also confirm which version of CCleaner for Mac you are using (I assume the latest, 1.17) and your Mac OS version?
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