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Dave CCleaner

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Everything posted by Dave CCleaner

  1. ESET has not liked the free Defraggler, Recuva or Speccy full installers for a while due to the lingering presence of the Google toolbar for IE offer in the full installer - but the apps themselves have always been fine with them. For CCleaner, the toolbar (which was there since CCleaner 3.09) was removed from CCleaner as of version 5.58 (see https://www.ccleaner.com/ccleaner/version-history).
  2. We don't block NordVPN, or VPNs generally - indeed we think they're neat and spend a lot of time using them ourselves. But it certainly sounds like something is amiss somewhere. Usual debug questions - Windows Edition and build? Firewall and AV software? Are there any entries in your c:\Windows\System32\Drivers\etc\hosts file? Especially anything referencing CCleaner domains? Which browser were you using to access https://www.ccleaner.com? Do you have the same experience when using a different browser? If the same problem, are there any plugins that you are using on both
  3. There was a repack yesterday of 5.69 - currently available directly from https://download.ccleaner.com/ccsetup569.exe which VT shows as clean: https://www.virustotal.com/gui/file/09029869a47a9008ddfc5b338e60c22afd133685d9666df8cf498df769f67095/detection MS is showing as flagging 5.68 (https://download.ccleaner.com/ccsetup568.exe) on VT though: https://www.virustotal.com/gui/file/65aa2e551486ece85e13885fca99520efa9f5c622bac087b4d78ab2da2a620ca/detection Slim and portable 5.69 (https://www.ccleaner.com/ccleaner/builds) show up as clear from MS on VT
  4. No-one has touched our website - but everything you have described sounds like you have installed something else malicious on your computer that is interfering with its operation. That is not something that we can help you with, but you really really need to get that checked out.
  5. @SPD: May I ask which edition of Windows 10 you were running? It should show in the top bar of CCleaner - for example, mine is Windows 10 Enterprise:
  6. Very bad idea to download CCleaner from anywhere other than our official website. If for whatever reason you want to roll back to an older version you can pull it from https://download.ccleaner.com/ccsetup567.exe. We do. The update alerts do go directly to CCleaner.com - either to https://www.ccleaner.com/ccleaner/update or directly to https://www.ccleaner.com/ccleaner/download/standard. I have no idea what filepuma is, but it is not related to us in any way. If you were taken there directly from CCleaner then that sounds like you have some sort of link hijacker on your PC. If you
  7. Should be fixed now for the standard CCleaner free installer download available from https://www.ccleaner.com/ccleaner/download/standard - let us know how you go. The stand-alone Defraggler, Recuva and Speccy may still ping Defender for the time being.
  8. Update: Fix made and should be pushed live tomorrow (about 16 hours from this posting). Will update when the fix is live.
  9. I am seeing this (CCleaner 64 bit Windows 10 1909). Has been in a minimised state for an extended period of time. Sitting in the foreground for about an hour:
  10. Indeed. The paid versions and slim builds are not a problem. At this point it would seem that Microsoft is not flagging CCleaner, as such, but the presence of an offer for a browser that competes with Edge. Absolutely not a virus - unfortunately most Windows Defender users will not be able to tell the difference
  11. CCleaner is the product, Piriform is the company - more people know CCleaner, and got a bit confused by the extra corporate logoing, or kept clicking on the pear thinking it would change colours or otherwise do something magical. We had to reorganise that top bar to make room for some more status information in an upcoming release - so with heavy hearts the corporate vanity logo was the thing to go.
  12. Sounds like an incomplete download? Is this from an automatic update, or off the website? Have you retried https://www.ccleaner.com/ccleaner/download/standard ? Failing that, can you confirm Windows version and build, and any AV or firewall software that you may be using?
  13. @James RIchter: seems that that work-around is to disable the video downloader:
  14. Thanks for the sleuthing to narrow it down for us. This is with our developers now to investigate a fix.
  15. @APMichael: FYI https://www.ccleaner.com/news/release-announcements/2020/07/21/ccleaner-v5697865 Please let us know if that does the trick.
  16. Note that if you would like to disable the built-in notifications when a new version of CCleaner is released, you can configure this through Options > Updates and uncheck the "Show me notifications for these updates" flag if you don't want to be prompted when a new release comes out. However, once you get too far out of date you will get additional warnings anyway (about once a week). This will generally kick in once you hit 4-8 versions out of date, depending on what compatibility changes were made in those releases.
  17. To clarify, is your concern relating to the fact that some features show a little padlock on them? Or does this relate to the notifications to free users on out-of-date versions that there is a new free update to download for free?
  18. If you are referring to HealthCheck - some CCleaner customers love it, and some prefer the original interface. As a great philosopher* once wrote: "¿Por qué no los dos?": https://support.piriform.com/hc/en-us/articles/360028349191-I-m-using-Health-Check-but-prefer-CCleaner-s-original-way-of-cleaning-How-can-I-set-that-as-my-default-cleaning-method- * May have actually been a small child in a taco commercial
  19. For paying customers approaching their renewal date there are periodic offers to renew/upgrade at a special price. It would have got a little noisier yesterday and today since the current "2 years for the price of one" offer is ending in a few hours. If you "no thanks"ed the last chance message today then you should not hear anything again for a while.
  20. Indeed, out of over 80M successful installations with the improved offer layout since March @nukecad seems to be the only person to have actually captured this in the wild - and we've been unable to replicate it. So if anyone else get a screen that looks like the one that he posted above - we'd love to hear from you. For everyone else, if you get an AV offer in the installer (not the "if" - offers are not always made at all) it should be rather hard to miss:
  21. That would be a concern. Were you having this issues before or after you had a the Technician Edition installed? As the Technician Edition is not generally publicly available (it's a special paid licence for IT technicians doing breakfix on multiple computers) I would be concerned if, as you were trying to find a solution, you may have downloaded something from some other site that may or may not be the genuine article. Either way, with the various install attempts, is there anything left behind in the C:\Program Files\CCleaner directory that may be causing an obstruction? Also:
  22. @Dusty54: I checked and can see that you raised a tickets as a free user over the weekend. You followed up a second ticket on Tuesday, and a third separate ticket 20 hours ago, also as a free user. On each occasion you would have been notified that (emphasis added): Since none of those tickets were from your account email, response would be delayed, as you were advised. Also the first one was over the weekend, and our customer support desk currently only operates on weekdays at the moment. You raised a 4th ticket 17 hours ago from a different email address where yo
  23. This. The suspending active tabs function is specifically to stop inactive tabs grinding away in the background devouring RAM, CPU cycles and battery as other browsers are often wont to do. And this is probably the key "is it a bug or a feature" question - especially if the pages are of the type that are constantly dynamically refreshing themselves, live streams, etc. @SSL: specific cases to point the devs at would be very handy, please.
  24. Everyone be nice. For context, a community site for a software utility with a mammoth user base, such as this one, can be quite a magnet for "SEO consultants" and the mods spend an outsize percentage of their time swatting spammers for dietary supplements, etc. As "teaser" posts often end up being a prelude to advertising, they get understandably nervous when solution posts lack details. Also it's nice to share the details for the benefit of others So welcome!
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