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Dave CCleaner

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Everything posted by Dave CCleaner

  1. That sounds like the "mid subscription" CCleaner Premium upgrade offer for CCleaner Professional Plus customers for the remaining time on their existing licence - sounds like you got offer for 18 months? Note that this is a strictly "members only" upgrade offer and is not published on the website. The CCleaner Premium bundle lets you use CCleaner on up to 5 PCs and/or Macs, Premium Support (so you can get 24x7 real-time technical support from our support team - via chat and/or remote desktop connection if you need it) and also includes Kamo for Windows. You can also buy Kamo stand-alone from https://www.ccleaner.com/kamo for €24.95. Although that is only for 12 months, would be a separate subscription and would not include the extra PC coverage or Premium Support included in the CCleaner Premium bundle. I would recommend taking the €30 offer that you were sent instead. With regards to Ad Blocking (vs cookie cleaning or fingerprint masking), that is a feature of CCleaner Browser (which is a free product available from https://www.ccleaner.com/ccleaner/browser)
  2. @BrianS: If you can't get the download link from Cleverbridge or the license key request to work, you can also go directly to https://www.ccleaner.com/go/get_ccpro. What link did you get from the licence key request email?
  3. Well true, you can use Windows uninstaller instead for the same end result (ie: it summons the Piriform uninstaller which asks if you are sure, etc): Odd, it shows for me. Which suggests that there might be something else going on with OP's computer. if someone chooses to uninstall our software at some point after they install it, then we certainly don't want to put any obstacles in their way. That said, while CCleaner (being a performance and privacy tool) has a number of use cases where someone might want to install it once to fix a specific problem and then uninstall it, Kamo (being a specialist privacy tool) only helps while it is installed and running.
  4. I would usually recommend the Tools > Uninstall feature from CCleaner as the go-to for removing software from your computer. ... and today is no exception.
  5. ... or check what you have configured on your VPN - if you are just changing your apparent location (which is fine unless you have ended up with an IP address in Iran/Syria/North Korea/etc) or if you have it configured to block apps from connecting to the internet.
  6. Just to confirm, it was 5.84 or 5.85 that was crashing? Can you remember which version number you were on prior to experiencing the crashes? And to double-confirm, it was the 5.85 version that you couldn't reinstall from before trying the slim build? The issue was during installation itself, or the install ran but CCleaner wouldn't run afterwards? I ask since there were crashes reported for some users on 5.82 - 5.84 that were fixed in 5.85, so we are investigating if there are any crash scenarios still outstanding.
  7. In a number of regions (particularly the UK/EU) banks are increasingly requiring Strong Customer Authentication (eg: a one-time passcode sent to your phone from your bank) in order to complete credit card transactions "to increase the security of electronic payments" - although it does create another potential point of failure at the banks' end for buying things online with credit cards (making alternative methods like PayPal rather more convenient in some cases). If you contact support@ccleaner.com and provide them with the email address that you used when ordering, they can confirm the status of your order - but if you never reached the "thankyou" screen and no confirmation email has been sent with your licence information then most likely the purchase was not completed and no charge was made on your card. Did this happen when you were trying to purchase from the cart inside CCleaner itself? Or via the website?
  8. A couple of possible reasons for this. One being that, due to OEM relationships between different hardware manufacturers and brands, what is under the covers is not always what is on the sticker. What are the models of the peripherals being reported vs those actually used?
  9. Could you be a little more specific on the problems that you are experiencing using CCleaner? Too many notifications? For example, if you have Smart Cleaning on, but have not told CCleaner what you want it to do when a browser closes, it will ask you - this can be configured for each browser under Options > Smart Cleaning
  10. @Bastet @Anubis2842 there were a couple of unhandled exception (crash) scenarios that were fixed in yesterday's 5.85 release (https://www.ccleaner.com/knowledge/ccleaner-v5859170). Please let us know if your issue persists after updating to CCleaner 5.85.
  11. @Mart1z: there were a couple of unhandled exception (crash) scenarios that were fixed in yesterday's 5.85 release (https://www.ccleaner.com/knowledge/ccleaner-v5859170). Please let us know if your issue persists after updating to CCleaner 5.85.
  12. @EJToll: What promotion did you get and when? The last offer for free users ended over a week ago. As did the cashback offer for renewing customers. If your licence has expired and you are getting periodic reminders of this then (but no longer require any of the CCleaner paid features such as Driver Updater, HealthCheck, scheduled cleaning, etc) then reverting to the free version of CCleaner will resolve this. If your licence expires in the near future, then you may receive a reminder every 1-2 weeks, depending on how close to expiry you are. Note that "members only" renewal pricing is not available to the general public and is not published on the CCleaner website.
  13. BTW, if the old licence was not out of date, and you now have two licences covering more computers than you actually have, be sure to ask the folks in customer support for a "licence merge" (ie: add whatever remaining time was on your old licence to your new one).
  14. CCleaner is still developed, maintained and supported by Piriform since 2004. Could you please clarify your concern? If you are finding that CCleaner is not cleaning as well as it used to, the most common cause of that is that the software on your computer has been updated, but that you have not been keeping your CCleaner up to date. Note that since CCleaner 5.74, you can now do this with automatic updates, rather than manually updating every month
  15. Cloud storage space for bookmarks would not consume a large amount of space. A free privacy-centric browser requiring users to create accounts is something that would require careful consideration before introducing. Although outsourcing account management to a 3rd party would seem on its face to be a convenient solution, I do not see us going down a path that has us sharing user data with Google. Or Facebook. ... and, as with CCleaner itself, we certainly don't want to be touching users' cloud storage accounts.
  16. Scheduled for the 5.85 release in about a week from now. (5.84.9143 was an extra patch on 5.84.9126 that was not part of the schedule mentioned in my post at the end of August). It seems like there are two separate scenarios that can result in this issue, and at least one of them will be resolved in CC5.85. TBD on the other other (which I believe may be slightly more niche).
  17. Aside from the odd OS version numbering (as mentioned my NukeCad above, and for which we blame Apple), BigSur is supported in CCleaner for Mac 1.18.30. M1 hardware is not supported in CCleaner for Mac 1.x but is in CCleaner for Mac 2.x - which has had great feedback from users over the past few months regarding its improved performance, stability ... and that it finally looks like a proper Mac application. If you missed the beta programme invitation for CCleaner for Mac 2.0 or 2.1, I believe that this is now closed as 2.1 is due to launch in a few weeks. Stay tuned for official announcements!
  18. On latest estimates macOS is still somewhere around x4-x6 the Linux user base on desktop and laptop computers. As such, our current focus outside of Windows and Android is the rollout of the new CCleaner for Mac 2.x. We are keeping an eye on Linux growth trends for the future, but at this point there are no plans to release CCleaner or any other Piriform products for Linux.
  19. @nukecadLooks fine from here. Historically, blaming the licence server has been a pretty safe bet - but doesn't seem to be the case on this occasion. Checked the registration logs over the past 28 hours and, down the minute, there does not seem to have been any irregularity with the rate at which customers are registering their licences on new computers.
  20. Did you purchase from us? Support contact details are in the order confirmation email that you would have been sent from Cleverbridge, ie: support@ccleaner.com. EDIT: Out of curiosity I dug up your order and could see that you would have been sent your order confirmation email about an hour ago. I checked your licence key (which starts with a "Z" and ends with a "S") and it is indeed valid and registered fine. Possible issue with internet connection? What happened if you try again?
  21. @steverobison: Depends on the announcements to which you refer. If your licence has not expired (or is not coming up for expiry shortly) I am assuming that it is something like this? If so, it is inviting you to select the action you want to take when you have closed your browser, because you have not yet configured this option. You can do so the next time the message appears, or do so in Options > Smart Cleaning under "Enable automatic browser cleaning"). "Select action" means that you have not picked an option yet. Options available include disabling smart cleaning for that browser, prompting you if you want to clean, automatically cleaning with or without notification, etc.
  22. That is unexpected. The maximum frequency of the scheduled cleaning (if you have set it up under Options > Scheduling) is daily. It may pop up more frequently if you have it set to clean Edge every time it closes (under Options > Smart Cleaning), and to notify you of the fact, and you are opening and closing Edge frequently. But that does not sound like it is the case from your description. Can you confirm: Your version of Windows (eg: Windows 10 21H1, etc) Your version of Edge (the three dots > Help > About Microsoft Edge) Your version of CCleaner Were there any other apps that you were actively running at the time (possible that one of them might have been using an embedded browser)?
  23. As with all bulk updates on Windows, some drivers aren't too fond of being updated at the same time as others and may require a second run or a reboot after updating. If you had 58 drivers to update then there's a chance that you might have bumped into that. 9 times out of 10 the solution is to run the driver updater again after your next reboot. Have you tried that? If that doesn't sort out your problem, you can contact support@ccleaner.com for further assistance.
  24. @Bonzo Briggs: If you have a paid CCleaner licence, you can always contact customer support for assistance at support@ccleaner.com. If you have a subscription for CCleaner Premium (the package that includes the live 24x7 technical support), the link to access live chat support (and remote assistance, if required) will be in the order confirmation email that you received from Cleverbridge when you purchased.
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