Dave CCleaner
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Posts posted by Dave CCleaner
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3 hours ago, pinecone said:
Black Friday sale page at https://www.ccleaner.com/black-friday doesn't mention it under Professional, only under the Premium Bundle
The privacy tool that is exclusive to the Premium Bundle (and not the other versions) is Kamo: https://www.ccleaner.com/kamo
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7 hours ago, GazNicki said:
However, over recent months I have noticed changes which I do not like - most notably are the popups on screen which vary from smaller popups near the clock to bloatware suggestions on update of the program.
For free users, the periodic "buy me" toasters when there is a sale on have been there for about 3 1/2 years. And the "this free update sponsored by" content since 2010.
What is relatively new is that last year we introduced a method for folks violently opposed to such things to switch them off under Options > Privacy > Offers > "See possible upgrades and offers".
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For the mid-October cashback, for those who had claimed promptly the rebates went out early and were paid November 2 to November 8. For those who claimed later, there was a batch of rebates processed November 20th.
I note that for @Manuel U, although I don't have visibility on your cashback claim date, I can see that the purchase was made on October 21st and the cashback rebate issued on November 8th (07:08 AM UK time). I would suggest checking your credit card statement for the rebate amount in the first instance, and then following up with customer support to see if they can provide you with any additional information if you are unable to locate it.
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On 15/11/2021 at 22:46, Gavo said:
Why start sending emails now when according to you the license expired 2014?
We would have been sending messages to you periodically since 2016. When Piriform switched to subscriptions back in 2018 those old home use licence keys were grandfathered in, so they still work - provided that you haven't done anything to get yourself cancelled in the interim. But the service component ended for you back in 2014. If you don't need customer support or any of the newer features (Software Updater, Health Check, Driver Updater, etc), and you're still only using the one computer then you'd be fine to continue as-is.
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On 16/11/2021 at 17:28, Field said:
downloaded the windows version rather than for my Mac
@Field: Should you need to find that Mac download link in the future, be sure to refer back to your order confirmation email from Cleverbridge:
On 16/11/2021 at 17:28, Field said:You don't seem to have any humans on your website
There is a path to contact customer support on the website at the bottom of each FAQ article, but for paid customers you can contact customer support directly at support@ccleaner.com (also in the order confirmation email):
... and there are a few dozen humans there ready to help with anything you may need in the future :-)
On 16/11/2021 at 18:25, Field said:Many thanks hazelnut, my faith in Piriform restored
@hazelnut: is a volunteer moderator and technical guru, so Piriform can't take credit for her fine work :-P
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4 hours ago, KatGamer said:
I’m getting a new PC in a few days. I have Ccleaner Pro. Do I need to deactivate my license key on my old PC before I install it on my new PC, and if so do I need to contact the company to do it? Thank you.
Hi @KatGamer: Short answer: no :-)
Long answer: We keep things simple and don't have a provisioning/deprovisioning system for our home products. If your licence was registered on one computer and then pops up on another one then our systems assume that you are doing exactly what you describe here - changing to a new computer. It only gets grumpy if it sees someone "changing to a new computer" an excessive number of times - since that kind of scenario usually means that an IT technician is using his 1 PC licence to service client computers, instead of buying CCleaner Technician Edition as he ought to.
If you are selling off your old computer though, I would recommend uninstalling CCleaner first though, so that the new owner doesn't do anything nefarious with your registration information.
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5 hours ago, David PS said:
Anybody know how to get a license for a PC transferred to a license for Mac? I bought PC by mistake.
This happens a bit. Contact support@ccleaner.com and ask for a swap from the PC version to the Mac version - and make sure they give you CCleaner for Mac 2.2 and not the old 1.18 ;-)
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3 hours ago, pandreo2 said:
You have charged a subscription to CCleaner Professional before the expiration date of my current license
On or around November 3rd you would have received an email from Cleverbridge entitled "Your CCleaner Professional subscription is due to be auto-renewed soon" with content similar to the following saying that:
- Your subscription would expire in ~29 days
- That you would be billed 15 days before expiry (since if you intended to have an uninterrupted service, then billing you after your service had already been disconnected would not be what you were after)
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... and providing a one click link to cancel your billing, with a note that this would mean that your paid service would cease when your licence expired.
You would have received some reminders about your upcoming expiration from us at CCleaner as well prior to this with some membership discount offers. If you no longer wish to use CCleaner and forgot to cancel your subscription prior to billing then you can of course request a refund. But you'll need to contact support@ccleaner.com for that (since this is a public peer-support forum).
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1 hour ago, gswetsky said:
it installs Keypass 2 on my computer WITHOUT my permission
There are two ways that CCleaner's Software Updater will update software on your computer - both of which require user intervention.
1) You go into Tools > Software Updater, review the list of software to update, make your selection and then click "Update":
2) You Go into HealthCheck, run it and "Make it better" ...
... although, again, you do have the option to select which apps:
If Software Updater is updating software without giving you an opportunity to review it prior to that, have you set up a scheduled cleaning job (under Options > Scheduling) with Health Check as the cleaning type?
From the KeePass version history on their website it does indeed look like the developer is maintaining two parallel products with 1.x and 2.x. Our devs spend more time perusing this forum than they do browsing Facebook, so I shall point them here to pick this up.
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2 hours ago, Otti3030 said:
Today I wanted to register another one but it was written it should be an error
You can indeed register your copy of CCleaner Professional Plus on up to 3 computers: How many computers can I install CCleaner Professional Plus on? – Piriform Support
If you are having trouble registering, be sure to check the help article here: How to register and activate CCleaner Professional – Piriform Support - but in particular, make sure that you are copying and pasting your licence key and registration name (which will be your name or your company name if a business) to avoid leaving out anything. If all else fails, you can contact customer support at support@ccleaner.com, ideally with a screenshot of any error message you may be getting.
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1 hour ago, Bill Nolan said:
haven't been able to figure out how to disable the automatic tasks/scheduling stuff???
Do you mean the calendared cleaning under Options > Scheduling? This is only available in CCleaner Professional (and the CCleaner Professional 15 day trial) and has to be explicitly enabled - so I am not sure how you would have managed to switch it on using the free version.
Or have you got the "run a one-time clean" checked for when windows has started under Options > Settings? Again, that needs to have already been switched on, so you should see that defaulting to off.
If your concern is with the Automatic Updates (previously a paid-only feature that was opened up to free users from CCleaner 5.74, solving the long-running frustration our free users had had with needing to manually update CCleaner every few weeks) that can be controlled under Options > Updates:
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1 hour ago, centurion said:
so if I cancel the auto extension does that do it without interfering with the program
You can cancel the autoextension at any time (it can be done from the CCleaner console and there is also a link in the order confirmation email) - it will not impact the validity period of your licence itself ... unless of course you forget to manually renew a year from now and you let the licence lapse.
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1 hour ago, Baz01 said:
so not necessarily holding my breath for the Mac Beta.
If you missed the CCleaner Mac 2.0 beta programme, that already finished a couple of months back. CCleaner for Mac 2.1 was released in October, followed up by CCleaner for Mac 2.2 released last week. Currently, the CCleaner for Mac 2.x series is only available for paid customers, with a free version planned for general availability in the new year. Since old CCMac 1.x licence keys won't work on CCMac 2.x there's a bit of fiddling required to migrate our users with time left on their current active unexpired licenses - but we're looking to kick that process off in the coming weeks.
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11 hours ago, CarolynC said:
I am concerned that I may have paid for the whole bundle twice.
support@ccleaner.com (the contact information in your order confirmation email) can provide the best assistance, but I did a quick check and could only see one transaction for you made this year. If you did receive multiple order confirmations with different reference numbers and licence keys issued then if you provide that information to support then they can either refund any duplicate, or merge the licence for you - ie: if you ordered 2 x 1 year licences then they can turn that into 1 x 2 year licence if you prefer.
There can sometimes be a slight delay in responses on a Monday morning, but looking at the current ticket queue they should have you sorted out in an hour or two after you contact them. -
6 hours ago, RedaMo said:
system tells me the licenc code has expired.
@RedaMo: I checked your licence key (CCleaner Professional Plus, starting with "PJ4I") that you purchased on November 4th, and it is not due to expire until January 2023.
However, I can't see any sign of any registration attempts using that new licence key. May I suggest checking the registration tips page at https://support.piriform.com/hc/en-us/articles/204043844-How-to-register-and-activate-CCleaner-Professional (particularly the bit about not accidentally entering that letter "I" in your licence key as a "1"), and make sure that you are connected to the internet when you try to register again.
If you still have no success, the CCleaner customer support team at support@ccleaner.com will be best equipped to assist you further.
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On 03/11/2021 at 13:37, nukecad said:
From a quick look online it appears that SecureAge Apex is known for being quite prone to giving FP's
It tends to only be the major AV players who can afford an adequately funded threat labs team to properly stay on top of the latest virus and malware threats. The smaller niche players tend to rely either on whitelisting or behaviour analysis - which tends to false-positive a lot of utility software. While that's a perfectly good solution for a corporate environment, where the IT department is going to want computers locked down to a standard SOE with limited exceptions anyway, it should be cheerfully ignored for home computers if the consensus of the major AV engines is that everything is fine.
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17 hours ago, CAREBEAR said:
I reinstalled CCCleaner only to find the pro version which I have I cant register
@CAREBEAR: Hi and welcome to the CCleaner community forum. Although the team at support@ccleaner.com are the best folks to help with licence-related issues, I did do a quick check, and if it is your CCleaner Professional Plus licence key ending with 2ZIF, note that it expired about a month ago. If you'd like to keep using the paid features of CCleaner Professional, your best bet is probably to hop onto https://www.ccleaner.com and pick yourself up a fresh licence.
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If you were using CCleaner for Mac 1.18 (which is now a bit out of date), you may wish to consider CCleaner for Mac 2.1. There is no free version released yet, but the Pro version does come with a 30 day money-back guarantee.
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@Wolverine Man: Are you using Custom Clean? If so, Slack would be a checkbox under Custom Clean > Applications and in the Applications section (after you scroll down from the browsers:
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9 hours ago, NetbossG said:
where I effectively found no support
Did you try contacting customer support?
Note that CCleaner for Mac 1.18.30 (released October last year) is fully compatible with both Catalina and BigSur (https://www.ccleaner.com/ccleaner-mac/version-history)- although a handful of users had been experiencing problems with their specific system configurations that required various work-arounds.
Were you on the CCleaner for Mac 2.0 beta programme? if you are still using CCleaner for Mac 1.18.30 keep an eye on your email over the next couple of weeks for an offer to switch to CCleaner for Mac 2.1.
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3 hours ago, pandreo said:
banner that appears almost everyday at the bottom of the screen reminding to renew?
Renewal reminder notifications are sent every couple of days if your licence has recently expired (with a headline "This CCleaner license has expired") or if your subscription has failed billing and will expire in the next few days (with a headline "This CCleaner license expires in X days")
From what I can see, your licence expires in about a month, which means that you should be seeing a "Your CCleaner license expires soon" message (with a note about a customer loyalty discount) no more frequently than about once a week. If you are seeing a message saying that your licence has already expired (or that it expires sooner than you expected) you may wish to check Options > About > License Information to make sure that you are using your current active licence key, and not some old one that you may have.
There can be some circumstances where messages appear more frequently than we intend. CCleaner keeps track of "I've already seen this so you don't need to show me again for now" to make sure that users don't get overmessaged, but there are a couple of things that can interfere with this:
- If you receive a message in one language, and then change your CCleaner language settings, you may get a repeat of the previous message in your new preferred language.
- If you have instructed CCleaner to wipe its own messaging history via the "Cookies to Keep" (under Options > Cookies) then you may need to right click in the "Cookies to Keep" section and import the following file:cookies.txt
- Use of some other third party cleaners can wipe some of your CCleaner preferences, including this "I've already seen it" flag.
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On 25/10/2021 at 15:49, AlvaroS said:
Hello Vu Quan, did you get any solution?
@AlvaroS: If you check his original post you can see that he did have correspondence with the CCleaner support team. He raised his original request on October the 9th and received a personalised response < 10 minutes later. When he still had problems the following day, support generated him a replacement licence key within a few hours - which (after a couple of reminders from us that he needed to use the new licence key that had been provided, rather than the old one) was successfully registered last week.
As per my response to your other post, you will need to email support@ccleaner.com (note the 2 "c"s in the domain name) to get personalised support specific to your subscription. They will be more than happy to help you out.
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On 19/10/2021 at 10:06, AlvaroS said:
I cannot give you any ticket number because I got NO reply
There is always a bit of a catch-up after the weekend, but currently there are no requests in the CCleaner support queue raised by paid customers more than 24 hours ago that have not yet received a personalised response. Even the oldest request from free users is less than 36 hours old. I would encourage you to check your email.
If you contacted CCleaner support you would have automatically received an immediate automated response acknowledging receipt of your request with the subject line:
"[Request received] We've received your request. Please check this email for additional information (and some links that may help you while you wait)."
If you have not seen one of those, please check that:
- you did actually send your request to support@ccleaner.com
- that you've checked your spam folder for any responses from the support team
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If you don't want to receive email reminders about your subscription, there is an opt-out link at the bottom of each email for your to set your preferences.
Driver Updater - What we're working on next
in Driver Updater
Posted
@WalterSwanIf you bought in 2017 then your product doesn't expire, but the services did back in 2018 (customer support; new features such as Health Check, Driver Updater, etc).