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Dave CCleaner

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Posts posted by Dave CCleaner

  1. This has been confirmed as a false positive and had already sorted itself out Saturday afternoon (along with a Dr Web false positive as well).  As of the time of writing, Windows Defender should now have no problems with the free version of CCleaner 5.70.

    We get this from time to time with new releases of CCleaner - an AV company's threat detection robots will observe that something they haven't seen before is suddenly getting millions of downloads in a day and they block it "just in case" until their analysts can take a look at it and mark it as safe.  Some companies are more consistently on the ball than others when it comes to trying to avoid inconvenience to their users.  As a general rule, if your AV is pinging false positives and you would rather not let your shields down then waiting 12-72 hours and trying again will generally do the trick.

     

  2. 8 minutes ago, imaginist1 said:

    I don't have the registry functionality, either.

    There is no Windows registry to clean on Macs.  Being a different operating system environment, the Mac version and the Windows version of CCleaner have a number of differences (and both are, in turn, different from the Android version).  Requests for assistance, refunds, etc for paid versions of CCleaner can be sent to support@ccleaner.com. 

  3. @thomasdixonIf you have problems downloading CCleaner Professional from Cleverbridge you can always get it from here:

    Windows version: https://www.ccleaner.com/go/get_ccpro

    Mac version: https://www.ccleaner.com/go/get_ccmacpro

    ... and don't forget to register to get the Pro features working: https://support.piriform.com/hc/en-us/articles/204043844-How-to-register-and-activate-CCleaner-Professional

  4. 11 minutes ago, longzhuchao said:

    cleaner 删除了我重要的google插件里面的文件  恢复软件找不到删除的文件 请告诉我如何恢复 

    Translation: "ccleaner deleted the files in my important google plugin The recovery software could not find the deleted files, please tell me how to recover"

     

  5. On 04/08/2020 at 22:08, 4045 LLC said:

    I don't want to cancel but I don't want autorenewal.

    Can also be done from a link in your Cleverbridge purchase or billing notification email - which stops future auto-extension but does not trigger a cancellation/refund of the licence itself:

    image.png

     ... or inside CCleaner under Options > About > License Information > Manage Subscription ...

    image.png

    ... and then click that Cancel button:

     image.png

     

     

  6. That is in the process of being added to an errata note on the release notes, as we only spotted it ourselves after launch.  🤦‍♂️

    These new settings weren't supposed to ship until a later version and got caught up in this build release - they are still in "draft mode" and not hooked up to anything at the back end yet.  Absolutely not intended to be included without explanation - quite the contrary, the plan was to make a big headline noise about this when finally released. They slipped out early and incomplete in our haste to fix the Firefox issue.

    Once active, they will be part of a mechanism to allow free users greater control over their privacy to opt-out of seeing certain offers in the same manner that paying users currently enjoy - expanding privacy settings and certainly not curtailing them in any way.
     

  7. 1 hour ago, nukecad said:

    I don't see why they can't send an acknowledgement that your request has been received and will be actioned

    This is in place for customer support inquiries received email to support@ccleaner.com or via the customer support form - if sent as a customer support enquiry.  But ...

    9 hours ago, Dusty54 said:

    Have sent a couple of emails via the contact form

    Safest to email support@ccleaner.com directly.  We have had cases of customers never getting their automatic response or their personalised followup due to either mistyping their email address in the form or spamfiltering our response.  I was able to find your ticket - just in case, the response from us was sent back to three different email addresses that you had previously provided.

    But in answer to your question raised, as per my note here from July 9th, the time credited seems to have been applied some weeks ago.  You should be able to confirm your correct expiry dates at https://www.ccleaner.com/support/license-lookup (using the email address you used to purchase with)

  8. 12 minutes ago, nukecad said:

    So shouldn't you really be shouting at mozilla for changing things in the first place?

     

    1 minute ago, hazelnut said:

    On the other hand it is up to CCleaner devs to check these things.

     

    Well it's a little from Column A and a little from Column B.  Betas are quite the moving target, and we don't always get responses from the developers of the software that we are cleaning in a timely fashion to action appropriately on a monthly release cycle.

    As mentioned previously, we're (still) looking at a rearchitecture of the way cleaning rules are delivered so that they can be served up a bit like Antivirus pattern files.  That way we can respond much faster to any changes, and we don't have to have the massive overhead of a complete rebuild and release every time a rule needs to be updated ... at least for people who aren't blocking CCleaner ;) 

  9. All looks fine from here (Windows 10 1909 release on Facebook with Anti-phishing and CCleaner Browser's AdBlock enabled - seeing Facebook as I would normally expect).  Could you describe in greater detail what is happening?  Which version of Windows 10 you are using?  Are you using any additional Chromium extensions into CCleaner Browser?  What do you see when on https://www.facebook.com? Which settings do you have enabled in the Security and Privacy centre of CCleaner Browser:

     

    image.png

  10. 2 minutes ago, nukecad said:

    I resent that somewhat.

    Was meant as a reflection of your debugging diligence, sir 🙂

    3 minutes ago, nukecad said:

    I didn't 'find a way to break it' - it was broken at the server end.

    Indeed, that remains our working hypothesis - one time brief server glitch.

  11. 21 hours ago, hazelnut said:

    This would be handy.

    But also nope 😛

    For paid users it will show their expiry status (so we don't need to pop-up to tell them about it all the time) and a 1-2 click path for expired to easily get back to the free version (vs the current uninstall/reinstall requirement) so they can stop being pestered that they have expired.

  12. 20 hours ago, wynford said:

    This is why Windows Defender has blocked CCleaner as PUA

    The free installs of CCleaner, Recuva, Speccy and Defraggler were flagged as containing PUA (not being PUA) for the presence of the Chrome offer ... which has been in there since 2010 ...

    Again, none of the offers are silent installs.  And the risk of the AV offers slipping through unnoticed due to client connection failures was eliminated in October of last year.  Since then only @nukecad seems to have found a way to break it - and even he hasn't been able to replicate how he did it.

  13. 7 hours ago, Donkey King said:

    I think it's more than just some "offer" in an antiquated build.

    Nope.  The flagging by Defender is not of a "threat" but a "PUA" advisory that the free installer contained an offer for Chrome ... which had been there since CCleaner version 3 back in late 2010.   In other breaking news, Eyjafjallajoekull is disrupting air travel, they got the Chilean miners out, and Samsung and Apple have new phones out - but no way either of them could ever knock Nokia off their perch as the #1 mobile phone brand. 😉 

  14. 9 hours ago, sotiris said:

    I run win7 64 ultimate and I got the following message from ESET Internet Security a little while ago (see attachment).

    @sotiris: AV engines often copy each other's homework so it is quite possible that is related.  Looks like that was from the original release though (judging by the age 1 week part).  What happens when you try the new repack build https://download.ccleaner.com/ccsetup569.exe  ?

  15. 11 hours ago, lmacri said:

    Microsoft has updated the description of the PUA:Win32/CCleaner detection at https://www.microsoft.com/en-us/wdsi/threats/malware-encyclopedia-description?Name=PUA:Win32/CCleaner&ThreatID=277099

    That article seems to have been written in haste and is riddled with errors.  Aside from calling us CCcleaner (with 3 "c"s 😉 ) they have a screenshot of an Avast offer with a checkbox that was discontinued back in October of last year in favour of the transparent accept/decline on a separate page:

    image.png

    They have the correct screenshot of the AVG offer in the Technical Information section (same layout as above with two separate accept/decline buttons) but caption it referring to a "preselection" which would also suggest a lack of proofreading.  We've reached out to Microsoft suggesting that they might want to check their homework.

    Their description of the Chrome precheck is accurate.  It's been that way since 2010 and most people are used to it by now, but as mentioned in previous posts here it has been on our "to-do" list for a while to try and get that into the same accept/decline presentation as well.

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