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Dave CCleaner

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About Dave CCleaner

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  1. Including Tools > Uninstall from within CCleaner?
  2. To confirm: Which CCleaner and windows versions are you using? Options > Settings > Run CCleaner when the computer starts is off? Options > Smart Cleaning > Enable Smart Cleaning is off? When you say that CCleaner starts, you are seeing the CCleaner window appearing or CCleaner appearing in the system tray? Or do you mean that ccupdate.exe is appearing in task manager?
  3. @BeCool: How long have you got left on your current licence? if you are up for renewal for your CCleaner Professional in the next 90 days then you should have had an offer at some point for a discount on upgrading to Professional Plus - if you take it before your old licence expires then the time from the old one gets credited to the new one (https://support.piriform.com/hc/en-us/articles/360039530092-Will-I-lose-any-time-on-my-subscription-if-I-take-an-offer-to-renew-early-) If you have more than 3 months left to go then this won't happen automatically - but you can contact support@ccleaner.com after buying a new copy of CCleaner Professional Plus and they can merge manually transfer the time across.
  4. As a general observation, however, Recuva undeletes deleted files but if the original file has already been well chewed from having been partially overwritten or the media corrupted or physically damaged then some additional tinkering may be required with various reader software to get what remains of the file to open. eg: https://support.piriform.com/hc/en-us/articles/209176787-How-can-I-recover-photos- https://support.piriform.com/hc/en-us/articles/204044044-Repairing-Microsoft-Word-files
  5. Note that FileHippo seems to have gone rogue recently and points the "free download" button to a cart to buy the paid version when trying to download old versions. If this happens to you then go with the trial instead - it's 14 days of the Professional version (if you have not already taken a trial recently) which then reverts to free if you don't buy. No credit card required for the trial. No we'd don't do any of that card-on-file surprise billing if you forget to cancel your trial (that kind of nonsense just ends up costing us a fortune on refunds). That said, we do have millions of users successfully cleaning with Windows 7 and CCleaner 5.66. Looking at the problems people have had over the past couple of months, the most likely causes of problems are either outdated AV, setting a firewall to block CCleaner or, as @nukecad pointed out, running in XP or Vista compatibility mode - which I would encourage you to check.
  6. Version 5.44 is a very old, and now slightly broken version of CCleaner. If you are having trouble with the CCleaner Professional Plus bundle installer (see here https://support.piriform.com/hc/en-us/articles/360028350711-How-many-computers-can-I-install-CCleaner-Professional-Plus-on-) on the computers with 5.44 you may need to uninstall 5.44 first before installing your new version on top of it. Alternatively, if those two machines with 5.44 on them are still showing as "CCleaner Free" you may need to register them so that they know you now have the paid version (https://support.piriform.com/hc/en-us/articles/204043844--Problems-activating-or-registering-CCleaner-Professional)
  7. Also this: https://support.piriform.com/hc/en-us/articles/360028350711-How-many-computers-can-I-install-CCleaner-Professional-Plus-on-
  8. Not sure it if applies in your case (I don't know if the Fires have a memory card), but a few years back I recovered photos from an old phone by popping out the memory card, sticking into my laptop (with an adapter) and Recuva recovered everything. If your device does not have a removable memory card, or the files you wanted to recover were on the device storage (and you don't have any sort of cloud sync enabled) then ...
  9. @Blitzen: The standard messages offering customers a discount for renewing early are currently set to show once every 11-13 days, although there was a "counter reset" for English language users on May 21st when some content was updated, so you may have seen the message twice last week. I have just rechecked the server logs and aside from the "double-bump" last week the volume of message sends is not currently at any abnormal levels. If you are seeing this message "nearly daily" rather than just twice last week then that sounds like a bug of some sort specific to your system configuration. Most common reasons for any form of over-messaging from CCleaner are: You are using a version of CCleaner that is older than version 5.54 (which patched an overmessaging bug). You have removed from the cookies whitelist within CCleaner our "don't show me this message I have already seen it" cookie. If you are still getting repeating messages over the past few days, can I check if each time you are seeing the "renew early" message, does it have the same or different layouts?
  10. @Mark123: I would usually suggest that contacting customer support would be more helpful for billing cases, but I can see that you already did that, and got a response before you posted here. Although you provided no information to customer support that matched anything in the order history records except your name, date and the price paid, I think they managed to find you anyway - someone is likely to reach out to you again shortly and ask for your post code to confirm (or feel free to jump into the support ticket response with that information to save time on an additional round of to-and-fro). If the customer they found is you, then when you purchased CCleaner Professional Plus in May of last year (for up to 3 PCs and/or Macs) you would have seen from your order confirmation that you had a subscription with automatic annual renewal payments, that you have the option to stop at any time. You also received an email from Cleverbridge on April 6th reminding you that they would be billing you, and with a link in there to stop payment. You could also have stopped the upcoming subscription payment at any time from within CCleaner itself. If you no longer have a use for CCleaner on your PC then the support team will be more than happy to provide a refund once you can confirm which transaction is yours. For a variety of reasons, having your bank fraud-flag your credit card is probably not an optimal solution for you.
  11. @xerces8: If Speccy offered you Chrome (which it only does sometimes) it would have appeared on the first screen here: ... with the opt-out in the offer itself (not under the customise options).
  12. @crios: If you have already checked this link with no success https://support.piriform.com/hc/en-us/articles/204043844--Problems-activating-or-registering-CCleaner-Professional then contact support@ccleaner.com with screenshots of what is going on (don't post your licence details on the public forum). Do also check https://www.ccleaner.com/support/license-lookup as I think you may have two currently CCleaner Professional Plus licences. If this was by accident then also ask support to merge those two licences for you.
  13. No it won't. If you bought prior to 2018 and you're not one of the ~3% of users who have had their keys cancelled over the past 8 years (customer requested a cancellation or a refund, traded in their licence for a bigger one, used it on too many computers, etc) then you're fine. A licence key that has been cancelled will not work on any version of CCleaner. That said, if anyone does an uninstall/reinstall of CCleaner then the copy of CCleaner on your computer may revert to free or trial due to the local storage of credentials being erased during the uninstallation. The solution to this is to simply re-register it. If it says that you key is invalid then the odds are that you need to read this https://support.piriform.com/hc/en-us/articles/204043844--Problems-activating-or-registering-CCleaner-Professional "Grandfathering" might be an appropriate description for keys such as yours purchased prior to 2018 - albeit with an asterisk since there is ongoing shouty confusion as to what customers actually had to be grandfathered. More on this in a moment. With regards to your key "expiring" - your rights to use CCleaner have not expired, and they won't. The software licence that was in place at the time that you purchase makes reference to a 12 month validity period of "services" but no reference to the expiration of the licence key. So what expired in 2016 (and that you were poked about at the time and probably a few times since then) was the priority support and the updates. What you bought was a traditional "version-based" licence. An example of this would be when I bought Microsoft Word 97 as a one-time payment I got a free update to Word 98 when it came out the following year. I can keep using this version forever (provided that I can find a computer that it will run on) but I didn't have any automatic entitlement to Word 2000 and certainly not to Office 365. So if you bought CCleaner Professional on 1 January 2015 then according to https://www.ccleaner.com/ccleaner/version-history you would have purchased version 5.01 and be entitled to updates up to version 5.13 only (the version that was current as of 1 January 2016). That said, for reasons mentioned in previous historical recap post https://community.ccleaner.com/topic/52694-ccleaner-pro-lifetime-licence-why-has-it-expired/page/5/?tab=comments#comment-307441, we have continued to allow pre-2018 licences to update past their entitlement version anyway - for now. When this world's longest grace period ends then you'll be "grandfathered" to whatever future version is in place at the time. Avast keeps getting mentioned, but it has nothing to do with them - as all of this was in place prior to Piriform's acquisition by Avast (eg: the renewal reminder email that you received in 2016). Although the CCleaner usage entitlement of pre-2018 purchases never expired, licences were still never advertised as "perpetual", "permanent", "lifetime" or "lifetime warranty" as this might have caused confusion as to the nature of the service component (the updates and support). Keeping in mind that the prevailing software selling model at the time was "version-based" as per the Microsoft Word example above, if we were actually providing a lifetime of free updates and support in additional to the licence that would have been quite a novelty that we would have made a huge song and dance about all over the website. Did we end up with a confusing situation anyway - yes we did. Which is one of the reasons why we said "to hell with it" and went with a full subscription model for new purchases as of 2018. In short: There was never anything sold called a "lifetime" licence. If you purchased CCleaner Professional for home use pre-2018 then your key does not expire ... but your bonus update and support services did end after 12 months.
  14. Aside from AV and Windows settings, have you checked your CCleaner options settings? For example, what are your settings for: Options > Settings > Run CCleaner when the computer starts Options > Smart Cleaning Options > Advanced > Close program after a Custom Clean Options > Advanced > Minimize to System Tray
  15. They will - but not on the same release cycle of late:
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