[CCleaner Pro "Lifetime" Licence - why has it expired?]

2 hours ago, Eagle Beak said:

Before I paid for this product back in 2015, I searched high and low and could not find any reference to a yearly subscription. I only paid because I thought it was worth making a contribution to a well-respected program that was for the better part, free. Auto update does not interest me but support would be nice. If it had of been advertised as a yearly subscription, I would not have been interested.

In the same boat. I'm philosophically opposed to ongoing payments and don't use any software that requires them. Have paid the one-off lifetime subscription fee for things like Plex and Roon.

I pay, I own.

[CCleaner Pro "Lifetime" Licence - why has it expired?]

On 09/11/2018 at 12:20, Sonartech said:

Ron, could you post the full e-mail from Cleverbridge for us to see?  I'm &^%$# stunned that not even THEY would be aware that Piriform's purchase model is a subscription.  It seems like everyone except Piriform is under the impression that this was never a subscription-based product - including the people that happily took our money.

Hi Ron,

Thanks for writing in.   I would be more than happy to help you out with this inquiry.

Not sure why you are receiving those notifications.  This does not look like its a subscription based product meaning it is a perpetual license (one time charge).

I refreshed your download link, giving you two weeks to download your CCleaner Professional Plus when it’s convenient for you. You’ll find the download link and all the other order information by clicking HERE [link removed].

You’ll also find information on how to get in touch with Piriform in case you have any questions about how to install or use your product or service, or if the key is shown as invalid.

Please let us know if there’s anything else we can do for you, and thanks for contacting cleverbridge!

Sincerely,

DeMarlo B.

cleverbridge Customer Support

--
cleverbridge AG, Cologne
Management: Craig Vodnik, Martin Trzaskalik, Reinhard Wille
Supervisory Board: Dr. Michael Inhester (Chairman)
Registration: HRB 58900 Commercial Register - Local Court of Cologne

[CCleaner Pro "Lifetime" Licence - why has it expired?]

On 27/10/2018 at 15:47, hazelnut said:

Have you tried this ?

https://support.piriform.com/hc/en-us/articles/360018683371

Thanks for this, I now have the latest version installed (although the 'Subscription Information' button still shows Product Status: Expired).

A response from Cleverbridge, the vendor I purchased through, states: "This does not look like its a subscription based product meaning it is a perpetual license (one time charge)."
 

[CCleaner Pro "Lifetime" Licence - why has it expired?]

On 22/10/2018 at 19:31, Ben Piriform said:

Hi All,

Just to be clear we have never had a one off license. Please see the following link for the End User License Agreement that was in place a the time of your purchase:

https://www.ccleaner.com/legal/eula-archive/ccleaner-professional

In section 5 (Term and Termination of Service) it states that the term is for one year and that after which we will remove Priority Support and Automatic updates. Expiry notifications should only be recieved at application startup, if you wish to stop these you will need to convert your software back to the free version. This can be done by uninstalling the application and ensuring all files are deleted from CCleaner folder in Program Files, upon re-installing the application should now be the free version.

Thanks

Ben,

I've got the original terms & conditions emailed to me upon purchase in January 2015 and they do not contain a section 5 like your link, nor do they mention a period of one year anywhere.

(Edit: these are the vendor's terms & conditions, sent from "cleverbridge / Piriform Commercial Ltd". Subscription software purchased through cleverbridge - e.g. Raxco's PerfectUpdater - indicates the expiry date on the invoice.)

Have installed CCleaner multiple times during OS rebuilds and never had an issue until now. My current version is 5.47.6716, however it will not update to the new version 5.48.6834.

Piriform has clearly changed the terms of the licence recently and rather than haggle about it, I will simply abandon what was once a great product. You lot could learn a thing or two from Malwarebytes about customer support. Adios.