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Stephen CCleaner

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Everything posted by Stephen CCleaner

  1. Hi SPTR, It does appear that the ISP has purchased IP addresses that previously were registered in Iran. In order for these to be updated. Some Geolocation services are faster at doing this. I can look into this from our side, but I would stress to your ISP that this is something they can be handling proactively when they migrate these IP addresses after purchase, by contacting major Geolocation services to inform them of the new designation. This is especially important when the US and UK markets have active trade embargoes for certain countries (Iran being one of them), and that extend
  2. Hey guys, The message you describe has a cap and should not be displayed again once you've seen it. However, if you do not permit cookies from our parent company, Avast, we are unable to detect if you have been shown the message before or not. This post summarises how this works: To avoid these messages from being shown perpetually, either reset the Cookies to Keep list, or add the following entry to the Cookies to Keep list: "*.avast.com"
  3. We still plan to include an opt-out for feature previews in the future.
  4. Context is everything. It is defining if a link is opened by the default browser or by CORRECTION Internet Explorer (for compatibility reasons), hence 'CCleaner shouldn't do anything with it' if it should be left to the browser to open it. It's just for debugging so I wouldn't read too much into it.
  5. Hi Ken, Thanks for the feedback, we'll have a think about how to improve this. Although we did try to accommodate people who prefer the more advanced options by inheriting the 'Cleaning Results' setting, it seems we didn't do the right thing in your case. If the cleaning results setting was set to 'Advanced Results' or 'Show as a File List', 'Quick Clean' would not have been made your default, but this doesn't cover the combination of default cleaning results view ('Cleaning Summary') with non-default cleaning rules. As you have explicitly set Custom Clean as your default, this will
  6. General note: I've asked the OP for more information regarding the hang, I'm not ignoring him!
  7. Hi there, This one had us stumped for a while and but, in the past week, one of our testers worked it out. In your case this could be due to a rule in the 'Advanced' settings: Only delete files in Windows Temp folders older than 24 hours It's possible that when you analyzed there really was only 5MB of Junk older than 24 hours' old. Then, later in time, when you hit 'Clean', an additional 16MB of Junk is no longer less than a day old, so CCleaner cleans it. To prove this, you could temporarily uncheck the rule and perform a few cleans. To do this test properly you should do it 2
  8. Hi Grandpa BARRY, How long did CCleaner hang at 17%? Did you receive any prompts to close any open applications? What does CCleaner say it is Analyzing under 'Junk' & 'Privacy'?
  9. Hi Aethernaut, When you use CCleaner it is necessary for some data, such as the operating system you’re on, whether you’re using a free or paid version of CCleaner, and the language you’re using, to be reported. This data allows us to safely maintain CCleaner and make sure that it works well for everyone. Reporting of anonymous usage data is optional and an opt-out is provided in the application. You can read more about this here: https://www.ccleaner.com/about/data-factsheet Regarding the IP lookup, this service is used for two things. The first is to protect against abuse or denial
  10. Hi Ton Boer, I've moved this post to the Bug Reporting forum. The answer to your question is in the following thread:
  11. Official Documentation https://www.ccleaner.com/docs/ccleaner Community Guides Frequently Asked Questions about CCleaner (thanks WinApp2.ini) Running CCleaner over a domain to clean profiles (thanks Mauller07) Extended Cleaning with WinApp2.ini These are plugin cleaning rules provided by the community that extend the possible areas that can be cleaned in Windows, web browsers and many other applications. Note: These rules are not created, endorsed or maintained by the developers of CCleaner. Some technical ability required. Use at your own risk.
  12. Hi there, the solution to this problem is covered in this thread: I will close this now.
  13. Please see this topic in the Bug Reporting forum:
  14. Thanks for the update Joseph29. Would you mind explaining what you did in Kaspersky to get this working? It might help others in the same situation.
  15. Updating / Installing CCleaner If your antivirus detects a problem (thanks TwistedMetal) How to check your installer is authentic Various solutions to update / installation problems (thanks Andavari) "Windows can't access specified device, path, or file." error after install (thanks MTA) Using CCleaner If CCleaner is not deleting Chrome History (thanks TwistedMetal) Fix for corrupted Recycle Bin (thanks Hazel) If system restore points do not show in CCleaner (thanks Andavari) Unable to enable/disable startup items in CCleaner ("Access
  16. DNS8 got back to me. They have adjusted the URL's reputation: https://www.virustotal.com/#/url/dcbf986874e39ef14eaaea2c6d0e0960b7ef79d039dca17757cc77d87507c33f/detection
  17. I've moved this into this thread. Please see my comment above.
  18. The file has (or perhaps had) low reputation because it is very new. We did submit the file to VirusTotal well in advance of the release, you can see it here: https://www.virustotal.com/#/file/c1984cfe42302d2eff0bee3640b0fab1a9be5c3c00222752f0e446b6199d3274/detection
  19. I don't think it's anything to be concerned by. This company analyses URLs and flags anything without a good reputation. It looks like they have a simple check that simply flags any URL that downloads an executable. It does not seem that it does any checks on the file itself to see if it is legitimate. To compare, here is the VirusTotal results for the file itself (not the download URL): https://www.virustotal.com/#/file/079609c8d786cab5d29b43d315af1d7276805f0f7cc48f180106d38d4c5b2e97/detection The file also checks out with Kaspersky: I have reporte
  20. Hi there, Kaspersky is not flagging this file from what I can see: https://www.virustotal.com/#/url/dcbf986874e39ef14eaaea2c6d0e0960b7ef79d039dca17757cc77d87507c33f/detection Can you confirm that the MD5 filehash for the ccupdate548_pro.exe file you have matches "3c4836f8f949c94bb651a74814617868" ?
  21. Hey guys, the auto-update might break due to the certificate change. Here is an article with info on how to resolve this: https://support.piriform.com/hc/en-us/articles/360018683371
  22. Hi crizal, Thank you for reporting. We are aiming to fix this for the next release. Keep your eyes on the Beta Releases forum as we may publish it there first to get the fix out more quickly.
  23. Just to confirm: you are not connected to a VPN, are you?
  24. Hi Tex2018, Have you taken a look at the Data Factsheet we produced recently? It describes the data we collect and for what purposes, and we've linked it from the Privacy menu in the application so our users can easily review it. The setting I think you are referring to concerns reporting of anonymous usage data. CCleaner will make other connections to our backend to perform functions such as version checks, license checks and collect purely diagnostical information used to maintain the product (e.g. what version of Windows are you running) and for crash reporting. As has been mentio
  25. The builds page is updated now. In future if the page hasn't synced properly, you can also use the handy link: https://www.ccleaner.com/ccleaner/download/portable
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