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Stephen CCleaner

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Everything posted by Stephen CCleaner

  1. Winapp2 is great tool in the right hands, but we do not officially support it and it's definitely not considered 'default configuration'. You can change your CCleaner home screen in the Options > Settings menu or, prior to running CCleaner, via the HomeScreen registry key Computer\HKEY_CURRENT_USER\Software\Piriform\CCleaner ("0" = Custom Clean, "1" = Easy Clean). If that doesn't work for you, please let us know your specific use case and environment and we can see what we can do.
  2. Thank you very much for passing this back to us. This information is very helpful and gives us what we need to match your Windows setup and attempt to reproduce this directly. Below I have simplified the steps I previously requested into something more straightforward. This will tell us if the shortcut is actually missing, or if it is broken somehow. Try to run Outlook via the taskbar shortcut Do you get the corruption error here? Next, copy the following text to the clipboard (by highlighting it, holding the 'Ctrl' key and pressing the 'C' key): %appdata%\Microsof
  3. Hi scoobydog, First, please can you confirm the following, which will help us to attempt to reproduce the issue: the version of CCleaner you are using (we need to reconfirm this to test on an identical version) the edition of CCleaner you are using (e.g. CCleaner Free, CCleaner Pro) the OS version of Windows you are using: already confirmed as Windows 10 the edition of Windows you are using (e.g. Professional, Home) the Windows build you are using (search for "Windows Update Settings" and scroll down to 'OS build info', e.g. "17134.885") your Windows ar
  4. (I've moved this to the CCleaner Cloud forum while a member of the C3 team investigates)
  5. Thank you for the translation amendments. You can set the language of the installer in the drop-down menu. Software Updater performs no activity unless you click on the 'Software Updater' button.
  6. Hi this should be working correctly if you've added the settings and values you mentioned above to the ini file, and the ini file is in the same directory as the executable you use to run CCleaner. If you have a custom path, you need to put it in the same custom directory. If you have multiple instances, you need to have one ini file present for each instance you wish to automate. Note that you may have read/write restrictions on the default install directory, which is /.../Program Files
  7. Hey guys we're fixing this issue at present and aim to release a fix in a Beta version next week.
  8. Hey guys, Thanks for the feedback. We recognise that for some there are privacy, bandwidth consumption and usability concerns here. Next week we'll be putting out a Beta version with the Software Updater moved to the second slot so accessing the Tools menu doesn't always perform a check. This change will make it into a full release in April.
  9. I would strongly advise against tampering with the Windows.old folder. Windows is now designed to programatically test apps and drivers after an update and automatically fall back to legacy drivers where needed. Once this process has concluded, Windows will also clean up after itself. This is certainly true for Windows 10, but I'm not sure how far back that functionality may have been retrofitted. A word of caution: if you remove Windows update files without fully understanding what they are needed for, you may create serious problems for you and your PC. There are usually better options
  10. CCleaner doesn't force a homepage change. That page will display if you finish a manual install and choose to see the release notes for the installed version. That should happen once per install and no more. Try changing the homepage in your browser (it looks like Chrome): https://support.google.com/chrome/answer/95314?hl=en-GB
  11. Hi Keith, we appreciate the feedback but please remember to keep your comments in line with the forum guidelines and free from personal attack. If your laptop supports a resolution of 1024 x 768 or higher then CCleaner can be displayed fully. When we increased the windows sieze, we decided not to clear the existing settings for the position of the CCleaner. However from your comments and others', it's clear that in the minority of cases this may place parts of the window out of view for some users. To solve this, either uninstall and reinstall CCleaner (this wipes all your settings,
  12. We filter out some software from that list.
  13. Some software will prepare an update in the background but only apply it after you restart the software or your machine. This may explain the discrepancy.
  14. You can see it in Free, but you can only use it by starting a trial (just click on Update). That is Windows Media Player. The name is displaying incorrectly and is in the process of being changed.
  15. If your installer launches in a non-English language, and it is not the language of your operating system - do not complete the installation. The installer is not ours.
  16. Hi Mike, I've sent you a private message regarding this. It should be resolved now. I'll close this thread.
  17. The previous app resolution supported a minimum screen size of 800 x 600 pixels. The norm now is 1366 x 768, which has more than twice the number of pixels. CCleaner has very data-dense output and the results window is not big enough to show a good amount of data (especially filenames). We wanted to be able to dedicate more space to this information so fewer user actions are required to review a cleaning report. Before choosing what new size to move to, we consulted global data for desktop screen resolutions. Below you can see the proliferation of larger screen resolutions over the years.
  18. When the certificate expired we changed the entity that signs the certificate to a slightly different company name. The automatic update performs a check against this name and because it changed, it failed. To resolve this, and due to the concerns of having users on expired security certificates, we performed an emergency update that automatically updated users to the version with the valid certificate. If you have disabled the emergency update executable, this update would not have been performed and you'd be caught in an update loop as you describe. The solution is to manually update to
  19. You may be able to resolve this by deleting the following registry keys in HKEY_CURRENT_USER\Software\Piriform\CCleaner WINDOW_HEIGHT WINDOW_LEFT WINDOW_MAX WINDOW_TOP WINDOW_WIDTH This will regenerate the defaults and should leave space for a single-height taskbar along the horizontal or vertical at 1024x768 resolution. We didn't want to reset these keys as this would wipe all users' size preferences, and only a small fraction could be affected adversely as you have been.
  20. Please could you use an app like https://www.passmark.com/products/apptimer.htm to record how long it's taking CCleaner to launch to an interactive state? If Smart Cleaning is enabled, please ensure that CCleaner is closed from both the system tray icon and the main window. When I run this*, CCleaner v5.54.7088 launches in 0.0270s. * Launching CCleaner64.exe using a system with Windows 10 Enterprise, i7-7600 CPU, 16GB RAM & SSD storage @ 10-15% CPU usage, 52% memory usage.
  21. Yes, this trend is likely to continue as the stock of IPv4 addresses is depleted. Bring on IPv6!
  22. How was the uninstallation performed? Was the CCleaner uninstaller used, or was this done in some other way?
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