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Stephen CCleaner

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Everything posted by Stephen CCleaner

  1. Can you please confirm what antivirus, antimalware an antispyware apps you have running on your machine?
  2. Please can you confirm if this issue is still occurring today? VirusTotal shows that TrendMicro doesn't have a problem with the install file: https://www.virustotal.com/gui/file/810d4b0d8f4171b13f6d5a4c5c6c5e33209af7af6c378a2218007caae12dc2d6/detection
  3. This issue (update bug relating to Business Edition only) has been fixed. Please try the update once more.
  4. Hi FlyingV, please could you provide some more info about your operating system and precisely how you have set up CCleaner for automatic cleaning?
  5. File Verification Please find below the MD5 and SHA-256 file hashes for verification purposes. CCleaner Installers ccsetup565.exe - CCleaner Free Installer MD5: 91751c5a706278868b6e157c2d8dd686 SHA256: 810d4b0d8f4171b13f6d5a4c5c6c5e33209af7af6c378a2218007caae12dc2d6 ccsetup565pro.exe - CCleaner Pro Trial Installer MD5: bdd551a1d292873dba5d695271493495 SHA256: 1bbdc6c7857417f9ac40b9349bfae861dc7a4b313299812cbda858332a4e2ca2 ccsetup565_pro.exe - CCleaner Pro Installer MD5: 477de524c7cfd979f0b8c75a5b2babb4 SHA256: 71ed2181a8320e2c5821426e8
  6. In this version of CCleaner we have focused on adding new cleaning improvements and improving our new Health Check feature so it’s running smoothly for all of you. Better Cleaning - Added further cleaning of Internet Explorer’s LocalAppData - Improved Internet Explorer cache cleaning Smart Cleaning - Browser Smart Cleaning now supports Edge Chromium Health Check - Health Check no longer shows a connection error incorrectly (thanks nukecad!) - Improved wording around connection errors to avoid unnecessary confusion - Fixed Health Check freezing in some cases when CCle
  7. This will be fixed in v5.65, which we're aiming to roll out this Tuesday.
  8. Hi Wolly, we have fixed this and it will be in the next release.
  9. Hi Darbbo, is this the pop-up you are referring to?
  10. Thanks for reporting laneon and pudsey, and to nukecad for escalating. Our developers are investigating this bug.
  11. Thanks Larry for reporting and nukecad for escalating. We hope to include a fix for this in the next version.
  12. Yes, provided you don't uninstall first. Perform an over-the-top install. In the meantime, we're looking into this.
  13. If the Security or Speed sections show as offline it typically means they cannot reach the update check or start up recommendations service. Do you run with strict settings on your firewall? If so I can confirm which URLs to whitelist for these features.
  14. The versions on these 3rd-party sites are likely taken from download links that went live earlier than expected, (although I cannot confirm for sure they are legitimate versions, nor will I spend time verifying them). As is the case for any software, the most secure course of action is always to source your downloads direct from the creators. For CCleaner, that means CCleaner.com. Version 5.64 (and filehashes) will be released in a few hours. There will be a separate build for Windows XP and Vista users. Further details on this when we announce the new version later today.
  15. Hi scoobydog, I understand that you are frustrated that this has not been addressed sooner, for which I do apologise, but please keep it civil. Regarding conflicts in CCleaner's cleaning, these are typically not a result of a code change on our side, but usually because a part of Windows or the browser has changed in an update. Thank you for your information, it's very helpful to getting the the root cause. I'll update when we have more info.
  16. Hi scoobydog, First, I apologize that this thread hasn't been picked up. We appreciate the severity of the issue and are continuing our investigation. We will be able to provide an ETA on a fix once we find the root cause. It is quite a complicated issue. Regarding your comment above, are you completely certain OneDrive isn't installed? Have you checked the various services, tasks, etc. to be sure that no OneDrive component is running or acting on your system? Again, my apologies. I am now receiving notifications of replies to this thread and will keep you posted.
  17. The answer is it will likely behave very differently. It's reasonably likely that the workaround won't be needed with Edge Chromium.
  18. Overview Sometimes CCleaner isn't able to fully clean Edge and shows a message about 'Edge Pre-loading'. This help topic gives a simple option to get around this issue so Edge can be fully cleaned by CCleaner. Microsoft introduced a feature to Edge which keeps tabs 'pre-loaded' in the background when you close Edge, allowing Edge to load more quickly. When CCleaner cleans Edge, it needs to close content databases to clean it, so if you want Edge fully cleaned, you need to disable the 'pre-loading' feature in Edge. Unfortunately, there is no user interface for this in Edge, so it must
  19. Hi everyone! I'm a Product Manager with CCleaner and today I'd like to introduce you to our Ideas & Suggestions board and public roadmap. For a while now the CCleaner team has felt that we could be doing better when it comes to communicating with our users. In particular, I'm talking about the feedback loop about the product: the bugs or cool ideas you share with us, and what we say we're going to do about them. On top of that, we want you to have more input into our product roadmaps: that is, what we're building and in what order. We want to improve how this works, and that
  20. Just to confirm, we are investigating this and have experienced the same as you - that on our devices we couldn't produce the same error you got. Do you have any antivirus running on your device? E.g. Windows Defender, Norton, Kaspersky, Avast, AVG, Bitdefender, etc.
  21. Stephen CCleaner

    Cost

    Hi there, this looks to be a pricing bug. If you could let me know via private message where you saw this advertised, I'll make sure that it gets fixed and that your case is dealt with. Thanks.
  22. Update: NTNovo has posted a correction to this story: https://www.htnovo.net/2019/09/riguardo-ccleaner-nei-forum-microsoft.html
  23. Hi Walter Phelps, Our apologies, this doesn't sound right. Please could you submit this request to our support team so we can look into it? https://support.piriform.com/hc/requests/new
  24. Hi OLLI_S, Thank you for the feedback! We use a few internal guidelines when deciding what to add to the Software Updater list: First, do no harm Provide real value to our users Promote good, free software "First, do no harm" - This is one of the core principles of CCleaner. We want PC management and optimisation to be easier for everyone. An essential part of that is providing safe solutions that our users can rely on and trust. For Software Updater, this means we generally won't provide updates to apps where we have seen that our update system doesn't work w
  25. Hi baronfranco, There was a temporary outage to the update service which was resolved a few hours after your post. You should be able to use the Software Updater normally now.
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