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Stephen CCleaner

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Everything posted by Stephen CCleaner

  1. Hi scoobydog, I understand that you are frustrated that this has not been addressed sooner, for which I do apologise, but please keep it civil. Regarding conflicts in CCleaner's cleaning, these are typically not a result of a code change on our side, but usually because a part of Windows or the browser has changed in an update. Thank you for your information, it's very helpful to getting the the root cause. I'll update when we have more info.
  2. Hi scoobydog, First, I apologize that this thread hasn't been picked up. We appreciate the severity of the issue and are continuing our investigation. We will be able to provide an ETA on a fix once we find the root cause. It is quite a complicated issue. Regarding your comment above, are you completely certain OneDrive isn't installed? Have you checked the various services, tasks, etc. to be sure that no OneDrive component is running or acting on your system? Again, my apologies. I am now receiving notifications of replies to this thread and will keep you posted.
  3. The answer is it will likely behave very differently. It's reasonably likely that the workaround won't be needed with Edge Chromium.
  4. Overview Sometimes CCleaner isn't able to fully clean Edge and shows a message about 'Edge Pre-loading'. This help topic gives a simple option to get around this issue so Edge can be fully cleaned by CCleaner. Microsoft introduced a feature to Edge which keeps tabs 'pre-loaded' in the background when you close Edge, allowing Edge to load more quickly. When CCleaner cleans Edge, it needs to close content databases to clean it, so if you want Edge fully cleaned, you need to disable the 'pre-loading' feature in Edge. Unfortunately, there is no user interface for this in Edge, so it must be done by manually creating and/or editing a key in the Windows Registry. Below are two options for achieving this: (thanks to Andavari for compiling these) Recommended: a semi-automated process where you can import a pre-configured Registry key to the correct location For Experts: Instructions for manually creating a Registry key in the correct location and editing it to set the correct value In the meantime, we are updating CCleaner to give you the option to disable Edge pre-loading on your behalf. Automatic fix (recommended) Download a zipped Registry Key and import it MicrosoftEdgeBrowserDisablePreLoading_36992e405e1fd1501a0c2bf75ca146ba.zip Download the ZIP file above Double click the ZIP file to unpack it Double-click the .reg file to import it Click Run at the 'Unknown Publisher' warning (this is because a member of the community made this file, it's not dangerous) Click Yes to allow the file to make changes to your device Click , this is because it was created by a member of the community Click Yes when it asks if you want to continue to add the file to the Registry Click OK and run CCleaner to fully clean Edge Notes on the above: The ZIP file contains the .REG file and a brief readme document The MD5 hash of the download is included in the file name for verification The VirusTotal result of the file above can be found here Manual fix (experts only) Instructions for disabling Edge pre-loading manually To allow CCleaner to properly clean Edge without an error dialog displayed by CCleaner these keys must be present in the registry to prevent Edge from pre-loading, the keys do not exist by default and have to be created. 1. Copy the information in the code below, and paste it into an empty Notepad window. 2. Save the file in your documents folder using the following file name including the quotes: "Microsoft Edge Browser - Disable Pre-Loading.reg" 3. Double-click the .REG file, allow the UAC prompt, and then it will be imported. It's recommended that you restart your computer after importing the .REG file. Windows Registry Editor Version 5.00 ; Microsoft Edge browser disable pre-loading after Windows 10 (October 2018 Update). ; This allows CCleaner to properly clean Microsoft Edge after Windows 10 (October 2018 Update). [HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\MicrosoftEdge] [HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\MicrosoftEdge\Main] "AllowPrelaunch"=dword:00000000 [HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\MicrosoftEdge\TabPreloader] "AllowTabPreloading"=dword:00000000
  5. Hi everyone! I'm a Product Manager with CCleaner and today I'd like to introduce you to our Ideas & Suggestions board and public roadmap. For a while now the CCleaner team has felt that we could be doing better when it comes to communicating with our users. In particular, I'm talking about the feedback loop about the product: the bugs or cool ideas you share with us, and what we say we're going to do about them. On top of that, we want you to have more input into our product roadmaps: that is, what we're building and in what order. We want to improve how this works, and that's why we've set up an Ideas & Suggestions board where you can suggest improvements, discuss and vote on ideas, and a Public Roadmap where you can see what the team is working on now and what our future plans are. The idea is that if there's strong support for a great idea, we'll just go ahead and build it for you! It's that simple! You can access the I&S Board from the CCleaner Discussion forum, but in case you missed it, you'll find it at: ideas.ccleaner.com Please take a look and feel free to comment here to tell us what you think!
  6. Just to confirm, we are investigating this and have experienced the same as you - that on our devices we couldn't produce the same error you got. Do you have any antivirus running on your device? E.g. Windows Defender, Norton, Kaspersky, Avast, AVG, Bitdefender, etc.
  7. Stephen CCleaner


    Hi there, this looks to be a pricing bug. If you could let me know via private message where you saw this advertised, I'll make sure that it gets fixed and that your case is dealt with. Thanks.
  8. Update: NTNovo has posted a correction to this story: https://www.htnovo.net/2019/09/riguardo-ccleaner-nei-forum-microsoft.html
  9. Hi Walter Phelps, Our apologies, this doesn't sound right. Please could you submit this request to our support team so we can look into it? https://support.piriform.com/hc/requests/new
  10. Hi OLLI_S, Thank you for the feedback! We use a few internal guidelines when deciding what to add to the Software Updater list: First, do no harm Provide real value to our users Promote good, free software "First, do no harm" - This is one of the core principles of CCleaner. We want PC management and optimisation to be easier for everyone. An essential part of that is providing safe solutions that our users can rely on and trust. For Software Updater, this means we generally won't provide updates to apps where we have seen that our update system doesn't work well alongside the creator's update method. We also look carefully at how we source new versions to check they come from reputable sources and from a secure location. "Provide real value to our users" - If the product generally does a very good job of updating itself, we don't see the need to try to take over that spot. Similarly, we're also on the lookout for software that doesn't have a great update process, or that our users really want to be ready to go at a moment's notice. We are also looking into more direct ways of sourcing suggestions from our community so we can make the software list more robust and relevant. I've made a note of all the items you've suggested. "Promote good, free software" - CCleaner started life as a free tool and in the 15 years since the free version has helped many millions to free up space, uninstall hidden apps and remove unwanted browser plugins and startup items (and more). We want to support creators who provide good, free tools that simplify our digital lives. Where we're aware of reputable, reliable, free software whose teams could really benefit from having users on the latest version, we'll consider including it in Software Updater. If you, or anyone else, has any suggestions for free software that could benefit from inclusion in the CCleaner Software Updater, please let us know!
  11. Hi baronfranco, There was a temporary outage to the update service which was resolved a few hours after your post. You should be able to use the Software Updater normally now.
  12. Winapp2 is great tool in the right hands, but we do not officially support it and it's definitely not considered 'default configuration'. You can change your CCleaner home screen in the Options > Settings menu or, prior to running CCleaner, via the HomeScreen registry key Computer\HKEY_CURRENT_USER\Software\Piriform\CCleaner ("0" = Custom Clean, "1" = Easy Clean). If that doesn't work for you, please let us know your specific use case and environment and we can see what we can do.
  13. Thank you very much for passing this back to us. This information is very helpful and gives us what we need to match your Windows setup and attempt to reproduce this directly. Below I have simplified the steps I previously requested into something more straightforward. This will tell us if the shortcut is actually missing, or if it is broken somehow. Try to run Outlook via the taskbar shortcut Do you get the corruption error here? Next, copy the following text to the clipboard (by highlighting it, holding the 'Ctrl' key and pressing the 'C' key): %appdata%\Microsoft\Internet Explorer\Quick Launch\User Pinned\TaskBar Next. hold the Windows key and press the 'R' key Paste what you copied previously, by holding the 'Ctrl' key and pressing the 'V' key Press the Enter key (a.k.a. Return key) A window should open with some files listed. My main question here is: Do you see a file called Outlook.lnk ? If the file is there, what happens if you double-click this Outlook shortcut to run it?
  14. Hi scoobydog, First, please can you confirm the following, which will help us to attempt to reproduce the issue: the version of CCleaner you are using (we need to reconfirm this to test on an identical version) the edition of CCleaner you are using (e.g. CCleaner Free, CCleaner Pro) the OS version of Windows you are using: already confirmed as Windows 10 the edition of Windows you are using (e.g. Professional, Home) the Windows build you are using (search for "Windows Update Settings" and scroll down to 'OS build info', e.g. "17134.885") your Windows architecture: already confirmed as 64-bit the version of Internet Explorer you are using how you are trying to launch Outlook Next, please can you run through the following steps, which may help to confirm if CCleaner cleaning is responsible for the issue or not: Try to run Outlook Do you get the corruption error? In File Explorer, navigate to %appdata%\Microsoft\Internet Explorer\Quick Launch\User Pinned\TaskBar Do you see a file called Outlook.lnk ? Next, run CCleaner with the settings you have been using (e.g. shortcuts unticked) Try to run Outlook Do you get the corruption error? File Explorer, navigate to %appdata%\Microsoft\Internet Explorer\Quick Launch\User Pinned\TaskBar Do you see a file called Outlook.lnk ? Lastly, if you do find Outlook.lnk, please can you do the following: Right-click and select Properties In the Shortcut tab, Copy + Paste the path from Target (feel free to obfuscate any Windows username that may appear here) In the Security tab, confirm the status of the following: (a screenshot with the 'Snip' tool may be easier) Modify Read & execute Read Write It's a lot of steps, but it will give us a good understanding of what may be causing this shortcut corruption. We want to establish if it's CCleaner or not. If it is, we obviously want to fix it as soon as possible.
  15. (I've moved this to the CCleaner Cloud forum while a member of the C3 team investigates)
  16. Thank you for the translation amendments. You can set the language of the installer in the drop-down menu. Software Updater performs no activity unless you click on the 'Software Updater' button.
  17. Hi this should be working correctly if you've added the settings and values you mentioned above to the ini file, and the ini file is in the same directory as the executable you use to run CCleaner. If you have a custom path, you need to put it in the same custom directory. If you have multiple instances, you need to have one ini file present for each instance you wish to automate. Note that you may have read/write restrictions on the default install directory, which is /.../Program Files
  18. Hey guys we're fixing this issue at present and aim to release a fix in a Beta version next week.
  19. Hey guys, Thanks for the feedback. We recognise that for some there are privacy, bandwidth consumption and usability concerns here. Next week we'll be putting out a Beta version with the Software Updater moved to the second slot so accessing the Tools menu doesn't always perform a check. This change will make it into a full release in April.
  20. I would strongly advise against tampering with the Windows.old folder. Windows is now designed to programatically test apps and drivers after an update and automatically fall back to legacy drivers where needed. Once this process has concluded, Windows will also clean up after itself. This is certainly true for Windows 10, but I'm not sure how far back that functionality may have been retrofitted. A word of caution: if you remove Windows update files without fully understanding what they are needed for, you may create serious problems for you and your PC. There are usually better options if saving space is your goal.
  21. CCleaner doesn't force a homepage change. That page will display if you finish a manual install and choose to see the release notes for the installed version. That should happen once per install and no more. Try changing the homepage in your browser (it looks like Chrome): https://support.google.com/chrome/answer/95314?hl=en-GB
  22. Hi Keith, we appreciate the feedback but please remember to keep your comments in line with the forum guidelines and free from personal attack. If your laptop supports a resolution of 1024 x 768 or higher then CCleaner can be displayed fully. When we increased the windows sieze, we decided not to clear the existing settings for the position of the CCleaner. However from your comments and others', it's clear that in the minority of cases this may place parts of the window out of view for some users. To solve this, either uninstall and reinstall CCleaner (this wipes all your settings, including your Cookies), or if you feel confident using the Registry Editor, delete the WINDOW_ keys only from 'Computer\HKEY_CURRENT_USER\Software\Piriform\CCleaner'. The latter will keep all other settings intact. Unfortunately CCleaner was built a long time ago and at that time 'responsive design' (having the layout rearrange gracefully to accommodate different window sizes and dimensions) was not a consideration. It is something we are working towards but it requires some bigger changes under the hood. I hope this solution works for you and others, but please let us know if it doesn't. Thanks.
  23. We filter out some software from that list.
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