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Stephen CCleaner

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Everything posted by Stephen CCleaner

  1. We've fixed the issue where the Smart Cleaning could be turned off by toggling the Automatic Updates setting. This means CCleaner should only run in the background if either Autoupdates or Smart Cleaning (or both) are enabled. We deemed this the more serious bug so we fixed this first. The dump issue will take a bit more time to resolve, but it is under investigation. The dump files are not particularly large but when we apply that fix we will clean up any dumps generated.
  2. Hi geraldr, I'm sorry for the difficulties. Can you tell us when you were getting the application error, this part seems a bit unclear and it will help us to diagnose the problem.
  3. This version comes jam-packed full of exciting improvements for all our users! Read more View the full article
  4. File Verification Please find below the MD5 and SHA-256 file hashes for the first v5.74 release, v5.74.8184. This was superceded by v5.74.8198. CCleaner Application Executables CCleaner.exe - CCleaner 32-bit binaries MD5: f3e5106ef7d2c5d0a88d81fe318bb892 SHA256: 9089b1e5078b4fa7ddcedc71dd169692c3b37c7487617651a98102a25c64d7d8 CCleaner64.exe - CCleaner 64-bit binaries MD5: 3ef19e54d621e54ab7f90029ccaf6cb0 SHA256: 8d3eaff79487b554aca9d66b89952bde111b7849fffe224707506d61897b40e2 CCUpdate.exe - CCleaner Emergency Updater MD5: 989a
  5. Hi D2S, this is not something I have heard reported before, although it seems plausible that the Administrator change could have effected things. CCleaner needs these privileges to do most of its cleaning. I would suggest uninstalling and reinstalling CCleaner and seeing if that resolves the issue. You may want to back up your CCleaner settings which are stored in the Registry before you uninstall: Computer\HKEY_CURRENT_USER\SOFTWARE\Piriform\CCleaner Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Piriform\CCleaner
  6. The dump file is a different issue and likely not introduced in this version. It's to do with something not being closed down correctly, but it's nothing to worry about.
  7. Hi markfleener, there is a bug here. If you don't want Smart Cleaning enabled, uncheck all checkboxes on that screen and then switch off 'automatic updates' on the Update screen. We'll patch it in the next day or so.
  8. Quick question: are you all using .ini files to set an external configuration for CCleaner?
  9. Hi there. I'd just like to add to what Dave has said above, to explain how this works. To check for updates automatically, something needs to run in the background. The update checks occur once every 12 hours, or immediately if you launch CCleaner. CCUpdate.exe is an emergency updater. It is effective but it doesn't have any interface which can get confusing, so we prefer to only use it in emergencies. It's for use when no other method will effectively keep our users' safe. It's very effective at securing users, but not the best in terms of explaining what's going on. We understand t
  10. What's New in Version 5.74 Note, this version received a small patch update (v5.74.8198) to fix a settings bug. This patch update will be applied automatically if automatic updates have been disabled. This version comes jam-packed full of exciting improvements for all our users! Free users of CCleaner: REJOICE! We have extended automatic updates to all our users! Once version 5.74 or later is installed, you will no longer need to visit the website to update CCleaner - the app will keep itself updated automatically! We want everyone to enjoy using the latest and safest vers
  11. Hi Jonny0r, and thank you for reporting. This is unintended behaviour, and a member of our team will contact you shortly here on the forums to ask for your license key so we can check this out.
  12. File Verification Please find below the MD5 and SHA-256 file hashes for verification purposes. CCleaner Installers ccsetup572.exe - CCleaner Free Installer MD5: 11d3794e01aff0283facc93c1a56404d SHA256: e6b3ca474de0d73383e64d36633f4ffab4c665985c397499e4c42889c0fec113 ccsetup572pro.exe - CCleaner Pro Trial Installer MD5: ce7c5f534b60a002f0e519abcb9afc51 SHA256: d96c8f6a484c1bb3bbe12f6a89f9704ac3f3f4913c8611975afed593ac1a2516 ccsetup572_pro.exe - CCleaner Pro Installer MD5: 406cd0d28195537e43f271b6b6aa229c SHA256: 1d48791afd350641
  13. It may be that you have intentionally or unintentionally selected this checkbox:
  14. This is likely to do with your Windows account settings. Try right-clicking the CCleaner installer and 'Run as Administrator'. You probably won't get the message again.
  15. Thanks, this is a known issue and will be fixed soon.
  16. Thanks for the report, we'll try to get this resolved.
  17. We believe this to be a false positive. Microsoft was incorrectly blocking the installer is no longer doing so. Currently everything is clean on VirusTotal. We have no evidence of any virus. Let us know if the problem persists, but it should have resolved itself already or will do very soon. I was unable to reproduce this Chrome block myself.
  18. File Verification Please find below the MD5 and SHA-256 file hashes for verification purposes. CCleaner Installers ccsetup570.exe - CCleaner Free Installer MD5: 19430f70ccf57837eca389ee422e8882 SHA256: 825e7adc69360a9820be17603ec93aace7e998d3278b33b16048d9452f1ba860 ccsetup570pro.exe - CCleaner Pro Trial Installer MD5: 39325d1e5ee921ecd3244daccf6ad13f SHA256: 546df1ab98cfa787f21eb925f4bff71ebe3e931d734f5114ffc35956e1eb7e75 ccsetup570_pro.exe - CCleaner Pro Installer MD5: 9856472c8c4413f480727418f5794b5e SHA256: 5fd3d3152b452b800aadeb
  19. We have something in the app that blocks use in trade-embargoed countries like North Korea or Syria. If the IP address Nord leases/purchased for its VPN service used to belong to an embargoed country, it's possible that the IP tables have not been updated by all geolocation services. E.g. Syria sells one of its IP addresses to an ISP. The ISP assigns a new location, but perhaps doesn't notify all the Geolocation services of this change. Nord leases or purchases the IP address from the ISP (or even via an intermediary like a DataCentre). Products and services that check country location vi
  20. This method is perfectly valid as well, and is what we recommend for more experienced CCleaner users. Thank you to nukecad for the steps above, to APMichael for the .ini method and to Andavari for the Firefox portable guide. And finaly, thank you to circcc for originally flagging this. My apologies that we didn't address this sooner. We're working on getting a fix out as soon as possible.
  21. Quick Update: While we work on getting out a fix, users can work around this issue by disabling a cleaning option in CCleaner: If using Custom Clean: in the Firefox section, disable the Internet Cache setting. This affects Firefox cleaning only. If using Health Check: after analyzing, in the 'Privacy' section, disable the Temporary Internet Files option before completing a clean. This affects cleaning of Firefox and other browsers.
  22. File Verification Please find below the MD5 and SHA-256 file hashes for verification purposes. CCleaner Installers ccsetup568.exe - CCleaner Free Installer MD5: e07c1f7f1ef214b239d06adcf2b080d2 SHA256: 65aa2e551486ece85e13885fca99520efa9f5c622bac087b4d78ab2da2a620ca ccsetup568_pro.exe - CCleaner Pro Installer MD5: c543c4035936de4109e0d134911f79fa SHA256: cffb58dfcff86b8f32a6a767a4653d42fde13c93361291f93d0336dea534e471 ccsetup568pro.exe - CCleaner Pro Trial Installer MD5: 3207e37ccf2fb3d15652e80a7310b880 SHA256: 0f87626a2183b72b6cc
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