sherri48

THX: Although we had different operating systems (you:XP Pro; me:Win10), it sounds like we had similar problems installing 5.33. Sometime between 2:00ish and 5:00ish this afternoon, I uninstalled, rebooted, downloaded and installed 5.33 again and this time it "took". I, also, could not delete the CCleaner folder in Program Files. "you gotta love computers!" - I don't know - they used to be fun, now it seems they are a constant problem keeping things playing nicely together ............sherri

I tried your suggestion above. I first uninstalled via settings. Then went to C:/ProgramFiles and tried to uninstall the folder and two files remaining in the folder (CCleaner.exe and CCleaner64.exe); however I got a message that I needed administrator rights to do that (I AM the administrator - the only person using the computer) Edit: Well - I can't explain it but - I downloaded the 5.33 again and this time, it took!! And is working fine. (I had rebooted once in the interim) So I don't know how it happened but am glad to have my CCleaner back and working once again. .........sherri

Sorry, I don't know what a portable version means. Where is it? What is it called? Do I just copy all of the files in it and paste them in the CCleaner folder in the Program Files folder? I'm afraid I'm not very adept at moving files around and I'm afraid I'll mess something up.

No, it is not running. I have tried to install numerous times. I have tried Aborting, Retrying, and Ignoring and it still won't install. Never had a problem before this update.

I got a notice that an update was available for my (free)CCleaner. I currently had version 5.32.6129(64bit). I downloaded ccsetup533.exe and attempted to install it. I got pop-up message "Error opening file for writing: C:\ProgramFiles\CCleaner\Ccleaner.exe" Neither "retry" or "ignore" allowed it to install. I don't know what the problem is. Can someone help me. Thanks.........sherri Edit: I am using Windows 10

Thank you, mta. Following your instructions, I was able to remove that old ccleaner64.exe file in Safe Mode. I then successfully downloaded and installed a new installation of ccsetup531.exe . Now I have additional questions. Previously, for several years, I have simply analyzed and then removed whatever the analysis found, not really paying attention to what it was removing. I am now thinking that was not very smart. In looking at the items the analysis just now found, I see the Recycle Bin is listed. I don't like to remove recycle bin items until at least a month has passed so will remove that item from deletion. I am wondering what effect some of the other deletions might have - is there a site, or forum thread or some place to look for suggestions as to what to delete and what to leave alone? Thank you for your help. This is a valuable forum (though, to your credit, I have not needed to request your help before) ........sherri

Well, I got as far as removing(deleting) one file that was in the Programs File/CCleaner folder; however there is one file that won't remove. It is ccleaner64.exe. with a date modified as 5/19/17; however the folder named CCleaner shows date created of 4/24/14 which is the date I had someone copy all of my files off my old XP computer onto my new Win 8 computer (subsequently upped to 10). When I attempt to delete the ccleaner64.exe, I get msg "File Access Denied - You need permission to perform this action. You require permission from computer administrator to make changes to this file." I am the administrator on this computer - nobody else uses it. I'm not understanding what happened but it looks like this computer thinks my old computer might be its administrator??? I'm at a complete loss how to fix this. Would it be possible to rename the CCleaner folder and then delete it?I'm not even sure if it would let me do that. Any help will surely be appreciated. ..........sherri Edit: I just checked in Settings/Accounts and I AM listed as Local Account Administrator

This is my first ever post on this forum. I have been using CCleaner for years and years with no problems but three days ago Microsoft installed their Windows 10 Creators Update on my computer. Yesterday I got a notice that there was an update available for CCleaner. I tried to download it but got message "Error opening file for writing" with choice to retry, ignore or skip this file. I chose to retry but got the same response. Not knowing what else to do, I uninstalled the program from my computer and went to the website to download a new installation. Again, during installation, I got same "Error opening file for writing" message. So now I don't have CCleaner on my computer and I don't know what the problem is or how to fix it. Can somebody help me? I am not very computer literate. Thanks.........sherri