Recuva51017

I just want to say thank you guys for all your help, I appreciate it. Have an awesome weekend.

Is there a way to fix this issue? I'm pretty sure I shut down the laptop properly and I think hibernate is enabled. http://imgur.com/a/wc85b

Yes its set to boot from the usb and last time I put a windows recovery into the usb and use it, nothing happens as I just get stuck on the logo and none of the preparing windows pop up and it just stays on the logo for an hour or two but I will try ubuntu.

Its an Aspire ES1-512-C88M. http://www.piriform.com/recuva/features/portable-version

Thank you so much. The thing with option 1 is I don't really want to take the laptop apart because I've had issues in the past where I take apart something and forget where to put the items back to its original place or I accidently break something without knowing it. Option 2 sounds really good but I have a few questions. So i have to install a windows recovery into my usb stick and when its done do I extract the recuva portable version zip file into a created folder in the usb stick and how do I do this one: the laptop drive will then need to be 'seen' by the USB OS and a drive letter assigned to it for Recuva to see it.

Yes the old one with windows 10 I'm trying to recover my files and the new laptop that I bought came with windows 10 also.

I've already tried that a few times and that was my first option and it just gets stuck at preparing automatic repair.

Its a laptop and I just bought a new one last week to get a copy of the recovery and put it into a usb flash drive and I tried booting the usb but after an hour of waiting to give me the option to repair or reset nothing happens and I'm just stuck on the logo. I did research and I believe the hdd is still functioning and probably its either corrupted, missing some stuff on it or something else.

Hi. Like the title says I have really no knowledge on how to do it because I can't boot into my operating system and I have no idea how to use the software through a usb flash drive. Any help would be appreciated and please kindly have the instructions clear from top to bottom. Thank you.