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aileen rodvelt

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  1. windows 10 is back and life is good. thank u -so glad i found this website.
  2. okay i will try the reset button leave my files alone; just wondering, what damage has been done?
  3. okay i went through the power trick and straight to option system restore; they tell me there is no system restore point on my driver and if i want to create a restore point to go to system protection.
  4. if nothing else happens with my blue screen, should i repeat the process again of power key hold for three seconds when starting up and start over with your number 2 suggestion?
  5. okay first suggestion worked up until the "safe mode" (#4) was chosen; when i tapped the 4 it went to a dark blue screen
  6. okay i did what mta suggested and i got it to the troubleshoot place; now my options are reset, factory or advanced. what shall i do? and i cannot thank all of you enough for your help.
  7. yes, just a grey screen with no icons. i will try the download thing, thank you for the suggestion!!
  8. it was an accident and i do not have my windows 10 discs anymore; is there anything else i can do?
  9. ccleaner ran with the advanced options all checked and now i have nothing but a grey screen. help please!!! i have windows 10 and the ccleaner was the free version.
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