okay i went through the power trick and straight to option system restore; they tell me there is no system restore point on my driver and if i want to create a restore point to go to system protection.
if nothing else happens with my blue screen, should i repeat the process again of power key hold for three seconds when starting up and start over with your number 2 suggestion?
okay i did what mta suggested and i got it to the troubleshoot place; now my options are reset, factory or advanced. what shall i do? and i cannot thank all of you enough for your help.
ccleaner ran with the advanced options all checked and now i have nothing but a grey screen. help please!!! i have windows 10 and the ccleaner was the free version.