Thanks for the prompt reply.
AV is Sophos and I see reports if it is triggered and no notification in this case, just the install crashing.
CC worked fine and I updated it regularly until a few months ago when the crashes started. I am a domain admin so shouldn't be a permission issue and other programs are installing without issue.
Is there a debug-enabled version I can install or anything from the event log that helps?
Faulting application name: ccsetup530.exe, version: 5.30.0.6063, time stamp: 0x5682fc79
Faulting module name: pfUI.DLL, version: 0.0.0.0, time stamp: 0x57e2dcd9
Exception code: 0xc000041d
Fault offset: 0x0002f146
Faulting process id: 0x1a74
Faulting application start time: 0x01d2cf15069607ce
Faulting application path: D:\Download\ccsetup530.exe
Faulting module path: D:\Temp\nst60D9.tmp\ui\pfUI.DLL
Report Id: f174353c-12e8-4c17-b1aa-892ba8c82a37
Faulting package full name:
Faulting package-relative application ID:
Fault bucket 108923166009, type 1
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: ccsetup530.exe
P2: 5.30.0.6063
P3: 5682fc79
P4: pfUI.DLL
P5: 0.0.0.0
P6: 57e2dcd9
P7: c0000005
P8: 0002f146
P9:
P10:
Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER945A.tmp.WERInternalMetadata.xml
These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_ccsetup530.exe_1a61339b9ee6dd5e50143dad05d8eaaff6033eb_53e6c27a_3983a8dc
Analysis symbol:
Rechecking for solution: 0
Report Id: 5eaebabb-c3b0-4e30-abe4-7c9b2f0ede39
Report Status: 0
Hashed bucket: d6c689d8a6751cfcc4587dff597ea4d3