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Everything posted by rhana@getadblock.com

  1. And here are the new instructions we're including in our Knowledge Base article: In Ccleaner's Cleaner settings for Microsoft Edge, select Cookies only. Click Analyze. In the results panel, double-click Microsoft Edge - Cookies to open the results. Make sure the Ccleaner window is wide enough to see the entire file path. Find the two files that contain the word "BetaFishAdBlock." Right-click each of these files and select Add to Exclude list. Easy-peasy! Thanks so much for the quick response and all your help!
  2. It happened when I did the full clean. I'm not that familiar with Ccleaner, if that wasn't already obvious. Our developer says that with the latest update of CCleaner and with the proper files excluded, AdBlock on Edge is unaffected by running CCleaner on his machine. So it's definitely not you, it's me. I didn't have any files excluded when I tried it. D'oh!
  3. Thanks, Andavari! For safety's sake, advising our users to exclude the entire Local Extension Settings folder sounds like a good idea to me. I tested Ccleaner v5.22.5724 with the following settings: MS Edge: Internet Cache Internet History Cookies Download History Session Recently Typed URLs Windows Explorer: Thumbnail CacheSystem: Temporary Files Memory Dumps Chkdsk File Fragments Registry Cleaner: Everything selected After cleaning, AdBlock was missing something vital. Here's how our menu looks now: Ruh-roh!
  4. Thanks, @andavari! So it looks as if you're advising folks to stay one level higher up than we advise them; that is, to exclude the entire Default folder, not just Local Storage?
  5. @hazelnut, thanks so much! It's just that I know how issues that are open for a while can sometimes slip through a crack. @mta, no, our users have the same issue with Chrome. This is what we advise our Chrome users: A similar solution doesn't seem to be working for Edge, however, based on the test results I included in my original post.
  6. Great, thanks, hazelnut! Can you please keep us posted on their progress?
  7. Hi, I'm the Community Manager for AdBlock. We're getting reports from our users that AdBlock's settings (options, subscribed filter lists, and custom filters) aren't saved when they exit Edge. We've traced this to Ccleaner. AdBlock's settings are stored in Local Storage, specifically the path: %LocalAppData%\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\AC\#!003\MicrosoftEdge\User\Default\DOMStore\******\EdgeExtension_BetaFishAdBlock_c1wakc4j0nefm[1].xml (The "******" varies.) I noticed that the name of the XML file is the same as a cookie I find when I search for "adblock" in Ccleaner's cookies list. I tried excluding %LocalAppData%\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\AC\#!003\MicrosoftEdge\User\Default\DOMStore\, but Ccleaner still resets all AdBlock settings to the default the next time I launch Edge. I also tried excluding %LocalAppData%\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\AC; same result. Finally, I tried moving the cookie EdgeExtension_BetaFishAdBlock_c1wakc4j0nefm to the Keep column. Again, same result. What do we need to advise our users to exclude to prevent their AdBlock settings from being removed when Ccleaner is run? Thanks in advance for your help! Rhana AdBlock Community Manager
  8. Hi, I'm the Community Manager for AdBlock. We also keep our users' settings (options, subscribed filter lists, and custom filters) in Chrome's Local Storage. Can you please confirm, is this the correct path to exclude in Ccleaner to prevent these settings from being deleted? C:\Users\{yourusername}\AppData\Local\Google\Chrome\User Data\{yourprofilename}\Local Storage
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